Customer Service

Margo Mayberry *** Saint Deans Court Blacklick, Ohio 43004

Email: ***************@*****.*** Phone: 614-***-****

SUMMARY OF EXPERIENCE

Graduate paralegal certificate, school teacher’s aid, extensive experience in data analysis, banking customer service, quality control, technical documentation, statistical reporting of production data and laboratory testing data, high and low level design specification in multiple industries, process analysis, contract writing and negotiations, legal research and writing, multiple company types of customer service.

Employment Experience

Customer Service 2015-2018 - Whitehall CU, PNC Bank, McGraw Hill, Licking Heights schools

Banking teller, credit cards and core services, loan servicing, education textbook supplies

100% teller balance every day

Resolved over 2300 customer service issues related to educational textbook supplies needed for schools and businesses in a 6 month contract assignment

Resolved credit card, CORE services, debit card issues, and loan servicing customer issues

Board of Directors for the Turban Project charity to aid cancer patients.

Teacher’s Aid in Licking Heights Schools

Paralegal Services 2014 Columbus Legal Aid Society - Litigation attorneys

Created a technical library for attorneys and client documentation needs

Investigated and documented client financial status and legal issue needs

Senior Data Analyst 2003-2014 Abbott Nutrition

Learned and tested multiple code promotion systems and did validation testing.

Documented and kept procedures updated for the IT department and code developers.

Board of Directors for the Vision and Vocational Services representing Abbott Laboratories

Created record retention policies and third party marketing procedures.

Protected main frame and client servers from erroneous data uploads 24x7x365 for local and international company divisions.

Web Developer for Customer Service 2000-2003 WorldCom/UUNET

Created and updated the department web site for customer related information.

Worked 24x7 to restore customer service after the 9/11 2001 communication failures.

Completed Root Cause Analysis training and ISO 9001 audit training.

Contract Process and Documentation Management 1990-1999

Created highly technical company documentation for the construction industry, Federal Aviation Administration, coal mining industry, software management, and Chemical Abstracts

Managed a team of 8 technical writers

Quality Assurance Manager and laboratory technical processing – 1978-1990 Dow Chemical

Analyzed manufacturing processes for resin, fiberglass, thermoplastic color concentrates, injection molded products, hand layup and matched metal die products, film and foam products

Created and monitored a global lab uniformity testing process for 8 Dow Chemical divisions.

Tested acid and alkali products for the Occidental Petroleum Company

Co-owner of EPRC Company – builder of fiberglass farm equipment and buildings

Designed and built a production testing lab for fiberglass production

Margo Mayberry 738 Saint Deans Court Blacklick, Ohio 43004

Email: ***************@*****.*** Phone: 614-***-****

Employers

PNC Bank - 2 years, [McGraw-Hill Publications, Highlights for Children, Alliance Data] - 9 months, Abbott Laboratories - 10.5 years, Symix Systems - 5 years, AT&T Research Center - 3 years,

Dow Chemical - 12 years, Occidental Petroleum - 3 years, UUNET - 3 years,

Morrison Molded Fiberglass Company -3 years, EPRC - 5 years

Columbus Legal Aid Society – 6 months

Licking Heights school system – teacher’s aid as needed

Software Proficiencies/Training

Publishing – Framemaker, Pagemaker, Ventura, Acrobat, CBT Authoring, HTML, Dreamweaver, Robohelp, UNIX, JCL, LINUX, Catch, Spirit, MSP

Word processing – Microsoft Office products from 1998 to Word 10

Spreadsheets – Lotus 1,2,3, Excel, Advanced Excel Solver Tools, CARS, Access, Salesforce, Oracle

Graphics – Fireworks, Visio, ABC Flowchart, CorelDraw, Paintbrush, Photoshop, Flash, HAL

Education

Capital University Law School – Graduate Paralegal degree – 2013 3.4 GPA

Central Michigan University

Information Resource Management Master of Science degree – 2005 3.5 GPA

MSA Information Resource Management Certificate – 2003 3.7 GPA

Capital University Professional Writing/Computer Science BA – 1990 3.7 GPA

Kent State University - Mechanical Engineering classes - 1 year

Fredonia State University of New York – Secondary English classes – 1 year

Columbus Citizens Police Academy graduate 1998

People’s Law School – Capital University and Columbus Bar Association – 2001

Lions Club Ohio Lion of the Year 1992

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