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Customer Service Manager

Atlanta, GA
15.50 16.50
October 25, 2018

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Joseph Baker

**** ******** ***. • Rex, GA. *****

Phone: 404-***-**** • Email:


More than 22 years of Warehouse Logistics, Distribution, Military, and Customer Service experience. Responsible for the correct products to be delivered to the right location on time and within budget. Instrumental in warehousing, inventory control and transportation of goods.


Business Performance Improvement * Inventory Control * Customer Service * Vehicle Route Coordination


High School Diploma

Beecher High School, Flint, MI.


Logistics Manager

U.S. Army – GA. (March 1990 – Present)

Had daily meeting with staff to discuss important functions.

Instructed staff to inventory the warehouse.

Managed the reordering of raw materials.

Conferred with other military managers about upcoming missions.

Constructed daily reports for my manager.

Mail Processor

U.S. Postal Service – GA. (November 1998 – May 2016)

Used machines to sort and prepare mail for distribution

Hand sorted letters as necessary.

Prepared mail to be loaded onto carrier trucks.

Loaded postal trucks and ensured parcels were packed in delivery route order.

Loaded and operated mail processing, sorting, and canceling machinery.

Bundled, labeled, and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.

Operated forklifts and trains to move mail and large boxes.

Package Handler

United Parcel Service – GA. (August 1994 – October 1998)

Studied orders for package picking and ensured they were understood properly.

Picked packages from storage areas and ensured that the information provided on them coincided with work orders.

Packed items according to instructions provided.

Labeled packages according to instructions provided on work orders.

Made sure that packages were safely stacked in trucks and that all coinciding paperwork was provided to the delivery personnel.

Customer Service Representative

Macy’s – GA. (August 1994 – August 1996)

Good computer navigation and keyboarding skills.

Great decision-making abilities.

Ability to provide outstanding customer service to external and internal customers on a consistent basis.

Responsible for reviewing, investigating, and determining action to be taken for all data in fraud queues for proprietary accounts.

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