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Project Support

Jackson, MI
October 25, 2018

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**** **** **, ******, ** *****


Mobile: 704-***-****


Highly accomplished IT Professional with profound experience in Software Manual and Automated Testing, Test plan / cases creation, Test script execution, Defect Management, Impact Analysis, Application Integration, System configurations, Business Analysis, Report Generation, Data maintenance and Production System Support.

Good understanding of Software development project lifecycle (SDLC) and different testing cycles (Unit / Functional/ Regression/ System Integration/ Acceptance Testing)

Proven ability to assist and deliver multiple IT projects across global clientele

Coordination with developers and Business users for rectification of workflow processes, technical discrepancies and re-building business solutions.

Design, test and deployment of multiple system and software applications.

Consolidate and prepare reports on daily, weekly, monthly basis and provide program management support.

Provide Post Production support after software launch which includes Training to the end user and preparation of End user documentation and Business Process procedures

Superior communication, presentation, and interpersonal skills.


Software Testing (Manual/Automation)


Lifecycle Development Process

System Analysis

System Integrations

Impact analysis

Technical/ Production Support

Test case creation

Test case execution

Software Testing



Data load


System Documentation

Business Documentation

Technical Specification Analysis

Defect Analysis

Defect Tracking

Quality Assurance

Issue Identification



HP Service Manager

HP Service now

Bug Discovery

Data Entry

Data Maintenance

Data Manipulation

MS Excel

MS Outlook

MS PowerPoint

MS Project – MS Visio

MS Word

Report Consolidation

Windows XP / Vista / Windows 7 / 8

SharePoint 2010/2016


Itrend Technologies

IT/QA Analyst

January 2017 – Present

Create BRD (Business Requirement documents) for the “DataGrid” project/ business needs.

Involve in JAD (Joint Application Design) sessions for the discovery and technical analysis.

Facilitate different testing activities using Manual and Automated methodologies for FUT/ SIT/ Regression/UAT on designed applications

Support integrated systems that align with business needs and operational workflows.

Create test plans/ scripts from business requirements and set up test cases in HPALM.

Defect management: health check, tracking, logging and Defect Reporting in HAPALM.

Perform daily operational business reports and client queries on project specifications.

Technical production support post deployment of business solutions.

Interpret data from various sources and provide reconciliation and reports.


IT Analyst

January 2009 – October 2014

Assist and involve in several IT projects across global clientele from project initiation – requirement gathering – solution development – testing and deployment.

Provide inputs on project functional specifications application design, system integration, data analysis needs for testing and enhance code quality of the application.

Prepare test scenarios based on the system functionalities and perform System Integration, Unit, FUT, User Acceptance, Regression testing on applications using the manual/Automated testing methodologies

Perform daily business reports and client queries on project specifications.

Defect management health check, tracking, logging and Reporting.

Coordinate with developers and Business users for rectification of software defects Participate in the design, development, testing and complete deployment of the application.

Prepare reports on daily, weekly, monthly basis and program management support.

Provide technical/ production support after go-live which including training to the end users and preparation of End user documentation and Business Process procedures

Computer Science Dept, Osmania University

Technical Analyst

August 2006 – August 2007

Serve as an IT Technical analyst at Computer Science Department for in-house IT projects.

Analyze business requirements and prepare project documentation (MS Office Suite)

Developed a VB.NET web application “leave sanction” that is designed for managers to approve or deny their employee leave requests.

Design, development, testing and deployment of the web application.

Technical Production Support and help in further enhancements.


Master of Science, Computer Science - August 2007

Bachelor of Science, Mathematics - July 2004

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