Customer Service
Resume:
Houston, Texas *****
***************@*****.***
MICHELLE HENDERSON
SKILLS & ABILITIES
Upon being employed in several different jobs, I have acquired excellent customer service skills along with time management skills, team player, social skills, very articulate, responsible, dependable and reliable.
EXPERIENCE
CONDUENT HOUSTON, TX
10/2017 – 07/2018
Title: Cable Tech Agent
Duties: Answering incoming technical issue calls from customers,
upselling company products, troubleshooting complaints.
IQOR LLC HOUSTON, TX
07/2017 – 10/2017
Title: Customer Care Agent
Duties: Answer incoming calls from customers who are filing insurance claims, taking payments over phone.
INSTALLS INC. LLC BUFFALO, NY
08/2016 – 05/2017
Title: Resolution Care Agent 11
Duties: Answer incoming calls from customers and clients, schedule and rescheduling of installations, take payments over the phone, escalations.
ALLIED BARTON SECURITY SERVICES, SAN DIEGO, CA.
08/2008 – 01/2012
Title: Security Officer
Duties: Patrolled office buildings and surrounding areas, answered phones, dispersed keys and passes to employees and visitors, monitored cameras.
RGIS INVENTORY SPECIALIST, SAN DIEGO, CA.
11/2006 – 06/2008
Title: Inventory Specialist
Duties: Counted inventory using ten-key adding machine.
RENTAL ASSISTANCE CORP. BUFFALO, NY
08/1999 – 06/2005
Title: Clerk Typist
Duties: Typed inspection reports, answered multiple phone lines, sent out inspection letters, leases and contracts, faxed, filed, copied.
EDUCATION
TRADE TECHNICAL COMMUNITY COLLEGE, LOS ANGELES, CA
02/2013 – 06/2015
Major: Administrative assistance
GPA: 3.85
Awards: Dean’s Honor Roll – Fall & Spring 2013 and 2014
President’s Award – Spring 2015
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