Profile

Motivated, personable, business professional committed to providing high levels of customer service. Talent for meeting and exceeding quotas and maintaining high levels of data accuracy. Demonstrated history of researching and resolving complex issues.

Skills Summary

General Office Skills Computer Literate Problem Solving

Communication Skills Customer Service Detail Oriented

Analytical Time Management Self Motivated

Related Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Communicated with external vendors, investors, and tax collectors

Reviewed incoming tax bills and identified proper payment allocations

Created a uniform messaging process and language for tax payment transactions

Created daily, weekly, and monthly status reports for senior management

CUSTOMER SERVICE/PROBLEM SOLVING

Improved customer satisfaction by reducing mortgage penalty costs by 90%

Researched and resolved problems associated with homeowners escrow accounts

Leveraged all available information sources to analyze and correct trouble accounts

Existing professional databases

Third party sources

Public information on the internet

Extracted and entered accurate data to business applications, forms, and databases

Resolved customer service inquiries for mortgage companies and homeowners

DETAIL MASTERY & ORGANIZATION

Coordinated equipment maintenance team to increase operating capabilities by 80%

Achieved consistent escrow calculation accuracy of 98% or greater

Developed and implemented employee training and recognition programs

Employee of the month program

Training and desk manual for new employees

Maintained high level accuracy and detail of simple and complex files

Followed and aligned accounts with defined business procedures

Conducted extensive tax data research and developed knowledge of legal descriptions

Employment History

ACADEMY MORTGAGE – Draper, UT

Purchase Clearing Processor II 2016 - Present

CORE LOGIC- FIRST AMERICAN- TRANSADVANTAGE – Sandy, UT

Mortgage Tax Process Researcher III 1999-2016

O.C. TANNER- Salt Lake City, UT

Hand Solder 1998-1999

FAIRCHILD SEMICONDUCTOR – West Jordan, UT

Engineering Technician 1979-1998

Education

SALT LAKE COMMUNITY COLLEGE – Salt Lake City, UT

General Education and Business Classes

Contact this candidate