Sign in

Air Force Desktop Support

Jamaica, NY
October 24, 2018

Contact this candidate


Ryan A. Jagai

Cell: 917-***-****

Career Objective:

To expand my five years of highly technical expertise to a wider variety of customers as well ensuring enterprise-level IT solutions are developed and implemented in line with customer’s strategic goals; highly developed communication skills, proven leadership and organizational skills seeking to apply my abilities as an Information Specialist.


Radio Frequency Transmission Systems 07/2013- Present / 40hr wkly

Air Force National Guard

Engineering and Installation Squadron

Supervises wireless radio and satellite systems and equipment maintenance activities

Supervises the install of ground radio, satellite, fiber and telemetry communications equipment

Supervises the install of communication cables to include Fiber optic and coaxial cables based on As-Built drawings

Antiterrorism Task Force Administrative Assistant 09/2014- 12/2017/ 45hr wkly

Army and Air Force National Guard

Joint Task Force Empire Shield

Manage 150 military members on a day to day basis in a highly volatile work zone

Provide military members with accurate information from command unit using communication skills to bridge the gap of understanding when communicating solutions to various levels of leadership to accomplish mission goals

Comprehensive skill and Knowledge of DoD, AF, Army, NGB policies, standards and directives

Executed Six Sigma technique to solve numerous project issues including staffing shortages, tactical matters, scope creep and to meet mission needs

Logged problem calls in detail to create report to escalate to appreciate level of leadership

Information Technology Fundamentals Maintenance 07/2013- 1/2014/ 40hr wkly

United States Air Force

Information Technology Training

Utilized multimeters and various electronic equipment to perform circuit testing, analysis, and fault identification

Fabricated coax and Cat5 cable

Established and maintained networks of wireless, line of sight, beyond line of sight and ground based satellite equipment

Received training on application practices derived from cyber concepts, practices, procedures, air force policies, standards, and operational necessities

Knowledge of IT engineering drawings, design, planning and execution of project

Information Technology Intern 01/2010- 04/2013/ 24hr wkly

International Council of Shopping Centers

Global Trade Association in over 90 countries

Provided phone support, networking/desktop support and account maintenance tasks

Logged descriptions of problems from each caller and attempted to resolve as many issues as possible over the telephone

Executing Information Technology Infrastructure Library (ITIL) process to increase productivity by 150%

Extensive comprehension of Microsoft OS, Office, Cisco and VMWare


BS in Information Technology December 2016

Cuny York College, Queens, NY

College of Science, Mathematics and Technology

Major: Information Systems Management

AAS in Electronics Systems Technology June 2017

Community College of the Air Force, Maxwell Gunter AFB, AL

College of the Sciences

Major: Radio Frequency Transmission Systems

AS in Engineering Science May 2011

CUNY Borough of Manhattan Community College, Manhattan, NY

College of the Sciences

Major: Engineering Science

References available upon request

Contact this candidate