Ryan A. Jagai
Cell: 917-***-****
ac7hn4@r.postjobfree.com
Career Objective:
To expand my five years of highly technical expertise to a wider variety of customers as well ensuring enterprise-level IT solutions are developed and implemented in line with customer’s strategic goals; highly developed communication skills, proven leadership and organizational skills seeking to apply my abilities as an Information Specialist.
Experience:
Radio Frequency Transmission Systems 07/2013- Present / 40hr wkly
Air Force National Guard
Engineering and Installation Squadron
Supervises wireless radio and satellite systems and equipment maintenance activities
Supervises the install of ground radio, satellite, fiber and telemetry communications equipment
Supervises the install of communication cables to include Fiber optic and coaxial cables based on As-Built drawings
Antiterrorism Task Force Administrative Assistant 09/2014- 12/2017/ 45hr wkly
Army and Air Force National Guard
Joint Task Force Empire Shield
Manage 150 military members on a day to day basis in a highly volatile work zone
Provide military members with accurate information from command unit using communication skills to bridge the gap of understanding when communicating solutions to various levels of leadership to accomplish mission goals
Comprehensive skill and Knowledge of DoD, AF, Army, NGB policies, standards and directives
Executed Six Sigma technique to solve numerous project issues including staffing shortages, tactical matters, scope creep and to meet mission needs
Logged problem calls in detail to create report to escalate to appreciate level of leadership
Information Technology Fundamentals Maintenance 07/2013- 1/2014/ 40hr wkly
United States Air Force
Information Technology Training
Utilized multimeters and various electronic equipment to perform circuit testing, analysis, and fault identification
Fabricated coax and Cat5 cable
Established and maintained networks of wireless, line of sight, beyond line of sight and ground based satellite equipment
Received training on application practices derived from cyber concepts, practices, procedures, air force policies, standards, and operational necessities
Knowledge of IT engineering drawings, design, planning and execution of project
Information Technology Intern 01/2010- 04/2013/ 24hr wkly
International Council of Shopping Centers
Global Trade Association in over 90 countries
Provided phone support, networking/desktop support and account maintenance tasks
Logged descriptions of problems from each caller and attempted to resolve as many issues as possible over the telephone
Executing Information Technology Infrastructure Library (ITIL) process to increase productivity by 150%
Extensive comprehension of Microsoft OS, Office, Cisco and VMWare
Education:
BS in Information Technology December 2016
Cuny York College, Queens, NY
College of Science, Mathematics and Technology
Major: Information Systems Management
AAS in Electronics Systems Technology June 2017
Community College of the Air Force, Maxwell Gunter AFB, AL
College of the Sciences
Major: Radio Frequency Transmission Systems
AS in Engineering Science May 2011
CUNY Borough of Manhattan Community College, Manhattan, NY
College of the Sciences
Major: Engineering Science
References available upon request