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Customer Service Assistant

Austin, TX
38k to 56k
October 24, 2018

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Claire M. Rillera

**** **** **** ** ******, TX **702 512-***-****


Multi-varied professional experienced in numerous fields seeks challenging opportunity to utilize organizational, communication and problem solving skills in clerical or assistant role. Substantial background and experience in education and medical industries. Considerable tenure in customer service has significantly developed communication, sales, teamwork, relationship building and multi-tasking skills.

Education and Certification

George Bush High School, Houston TX

Certified Nursing Assistant, Houston Community College, Oct 2008

Texas Alcohol Beverage Code, Alcohol Server Training

Professional Experience: Customer Service

Head Bartender- The Park on South Lamar

June 2015-Present

Bartender and server responsible for customer requirements

Responsible for meeting the alcohol beverage requirements of all patrons: an aggregate sum totaling 323 people.

Maintained and reported the logistical requirements of business needs for subsequent days

Trained additional staff members on business practices and customer service

Created and marketed new products for cocktail menu

Developed outstanding customer relationships as observed by numerous repeat patrons

Responsible for cash register reconciliation without incident or misappropriated funds

Server- Twin Peaks/Hooter’s

Feb 2013-May 2015

Server and social coordinator for major chain restaurants

Achieved high percentage of accuracy of all orders placed for a time span of two years; often managing the service of 15 tables at a time.

Supervised closing responsibilities of 5 additional personnel after operating hours

Volunteered as business representative for local charities and activities; hosted 14 events. .

Professional Experience: Medical Care and Education

Nursing Assistant- Hampton Skilled Nursing Facility

July 2009-April 2011

Assistant to Charge Nurse who facilitated daily operations of primary care

Managed the timely and accurate reporting of several patient’s vital signs, change of status and additional daily reports

Administered primary health care to dozens of patients on a daily basis

Addressed the personal requests of patients regarding diet, clothing and other personal comfort items

Teacher’s Aide- Fellowship Christian Academy

Oct 2008-June 2009

Teacher’s assistant responsible for 30 students per semester from grades Pre-K through 3rd (not sure what grade

Assisted teacher in classroom activities Developed and implemented lesson plans for 20-30 children of various ages on a daily basis

Provided regularly scheduled and ad hoc counseling to parents regarding aptitude and development of students

Led tours and conducted interviews for potential clientele

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