EMPLOYMENT HISTORY

Desktop Support Specialist

* ****, *** *** **** – August 2018, Glendale, CA

Delivering high quality support to a network of 1500 users across three different member companies in the US and Canada

Deploy/upgrade desktops and laptops both PC and Mac computer systems based on the users profile

Setup new hires and provide training

Diagnose and repair PC, Mac and printers, coordinate parts replacements with in warranty provider or computer manufacturer.

Join computer to domain and add/remove/update Active Directory profiles

Support users via ticketing system, over the phone, chat and emails

Support Google apps, Google drive, Hangouts

Remote support using LogMeIn, GoToMeeting, Conference Bridge, RDP, VNC, Apple Remote and TeamViewer

Installation and support of all Adobe cc products (Acrobat, Illustrator and Photo Shop)

Installation and support Microsoft Office, Outlook, Word, Excel, PowerPoint, MS Project and Visio

Installation and setup VOIP phones

Trouble shoot wired and wireless network from network switches to access points

Setting up VPN accounts and profiles

Symantec Ghost imaging, Dell Image Assist

Mobile Device Management by MobileIron

Maintained and updated various inventory of deployed computer systems across the three printing companies

Managed 3rd Party relationships with required vendors, manufactures, suppliers in support of department needs

Permanent member of CyberSecurity Incident Response Team, led by the Information Security Officer

Worked with the Information Security Officer to remediate cyber concerns with systems across the enterprise.

PC Specialist – Information Services Department

City of Glendale February 2012 – November 2014, Glendale, CA

Delivered support for City of Glendale employees of various departments.

Worked in a team of 10 PC Specialists

Provided desktop and phone support as part of a Specialist team supporting 2500

Trouble shoot wired and wireless network from network switch to access point

Trouble shoot windows and mac operating systems

Diagnose and repair desktop hardware, coordinate parts replacements with in warranty provider or computer manufacturer.

Support and coordinate inventory of IS Department technology assets

PC Specialist – Community Services & Parks Department

City of Glendale August 2007 – January 2012, Glendale, CA

Delivered support for various departments within the Community Services and Parks departments.

Worked in a team of 10 PC Specialists

Find and review new City technology

Deliver user training and created related training material

Provided support of PC and Mac hardware and software supporting City services

Add/remove/update Active Directory profiles as needed

Update email Microsoft Exchange Server for user profiles, email retrieval

Support 3rd party applications

Trouble shoot wired and wireless network from network switch to access point

Trouble shoot windows and mac operating systems

Diagnose and repair desktop hardware, coordinate parts replacements with in warranty provider or computer manufacturer.

System Specialist – Fire Department

City of Glendale March 2002 – July 2007, Glendale, CA

Migrated city servers from standalone server 1U to Blade Chassis increasing density for the City

Worked in a team of 3 System Specialists

Created mandatory profile for City of Glendale Fire Department employees

Delivered support for City of Glendale employees of various departments.

Updated Active Directory Group Policy for Fire Department and other City departments

Provided desktop and phone support as part of a Specialist team supporting the City

Trouble shoot wired and wireless network from network switch to access point

Deliver user training and created related training material

Provided support of PC and Mac hardware and software supporting City services

Add/remove/update Active Directory profiles as needed

Update email Microsoft Exchange Server for user profiles, email retrieval

Support 3rd party applications for deployed uses

Updated department inventory as equipment changes occurred

Trouble shoot windows and mac operating systems

Diagnose and repair desktop hardware, coordinate parts replacements with in warranty provider or computer manufacturer.

CERTIFICATION / TRAINING / EDUCATION

Dell

- Certified Dell Dimension/Precision / OptiPlex Technician – Warranty Parts Direct

CompTIA

- Network +

- A+

Tohmasian High School

- High School Diploma

Contact Information:

7222 Hillrose Street Tujunga, CA 91042

ac7hju@r.postjobfree.com

Cell: 818-***-****

Contact this candidate