Khagendra Bhandari
**** ******** ****, **** ** **513
ac7hjh@r.postjobfree.com
*** – 607 - 8300
OBJECTIVE: - Dedicated and Motivated Computer Science Graduate Seeking an Entry Level Computer Technician Position at Leading Tech Companies
EDUCATION: - Wake Technical Community College, Raleigh, Nc 27603
Associate of Applied Science Degree: Computer Information Technology (IT Support)
SKILLS & ABILITIES: -
Microsoft Office Suite
Administrative support
Certificate: IT technical support
Certificate: IT Foundations
Certificate: Cybersecurity support
Certificate: IT help desk technician
Certificate: Hardware support and repair
Certificate: Networking support
Help-desk, installation and configuration of different software’s
Customer service
Experienced in working on all operating system
Initiative and integrity
Organizational skills
Teamwork, leadership, and soft skills
Written and communication skills
Database: Oracle, SQL server, MySQL, DynamoDB
Scripting Languages: Bash Shell, and Python
Key Skills: -
Amazon Web Service (AWS)/ Azure (Cloud Technologies)
Docker, DockerHub, Docker swarm, and AWS ECS
Git, GitHub, Gitlab, and Bitbucket
Jenkins
Ansible, Apache Tomcat
Terraform
Jira tool & best practices
Test cases, and plan
Defect & bug discovery
Technical specification analysis
Integration, Script, System, Unit, Acceptance, Regression, and Load testing
Tracking, logging & reporting
Issue identification
Data Warehousing
Provide excellent Helpdesk service to our clients
Manage and coordinate client projects simultaneously
Installation of Routers, Switches, Firewalls, Aps
Develop and maintain IT processes for the Company
Ability to identify and revolve IT problems quickly
Ability to work with a team and motivate team members
Computer hardware and software systems and programs
Computer networks, network administration and network installation
Computer troubleshooting
Computer viruses and security
E-mail and internet programs
Experience maintaining laser printers
Good experience with MS office and AutoCAD
EXPERIENCE:
Client: EAGLES ENTERPRISE LLC, Raleigh, NC
2013 – 2018
Role: Technical Support
Responsibilities: -
Provide excellent customer service
Manage inventory and order merchandise
Report generation and Manage scheduled
Computer troubleshooting
Installing software and Upgrading software
Managed ID and Password
Repairing the printer
Good knowledge of windows server 2012 R2
Manage department metrics report and database
Weekly meetings with management for status updates on project
Provided administrative help
Pay roll management
Provided overall daily router, switch, subnets, security and server administration monitoring
Troubleshot and resolved desktop, network, and system issues
Installed and maintained physical components of computer system
In-depth knowledge of TCP/IP networking,
Configured and install VPN, LAN, and WAN
COMMUNICATION & LEADERSHIP: -
Assisted project remotely using several wireless communication tools
Solved client’s problem on site using high level of knowledge and communication skills
Worked among peers with good understanding
Build and managed 5-8 members team for the project
Created 6 months’ project plan
Coordinate resources for project using MS project
Created test approach document for the project
Ability to lead the team with outstanding leadership skill Ability to work and make decisions independently in a fast-paced production environment
Desire to take advantage of training and learning opportunities