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Customer Service Project

Cary, NC
October 24, 2018

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Khagendra Bhandari

**** ******** ****, **** ** **513

*** – 607 - 8300

OBJECTIVE: - Dedicated and Motivated Computer Science Graduate Seeking an Entry Level Computer Technician Position at Leading Tech Companies

EDUCATION: - Wake Technical Community College, Raleigh, Nc 27603

Associate of Applied Science Degree: Computer Information Technology (IT Support)


Microsoft Office Suite

Administrative support

Certificate: IT technical support

Certificate: IT Foundations

Certificate: Cybersecurity support

Certificate: IT help desk technician

Certificate: Hardware support and repair

Certificate: Networking support

Help-desk, installation and configuration of different software’s

Customer service

Experienced in working on all operating system

Initiative and integrity

Organizational skills

Teamwork, leadership, and soft skills

Written and communication skills

Database: Oracle, SQL server, MySQL, DynamoDB

Scripting Languages: Bash Shell, and Python

Key Skills: -

Amazon Web Service (AWS)/ Azure (Cloud Technologies)

Docker, DockerHub, Docker swarm, and AWS ECS

Git, GitHub, Gitlab, and Bitbucket


Ansible, Apache Tomcat


Jira tool & best practices

Test cases, and plan

Defect & bug discovery

Technical specification analysis

Integration, Script, System, Unit, Acceptance, Regression, and Load testing

Tracking, logging & reporting

Issue identification

Data Warehousing

Provide excellent Helpdesk service to our clients

Manage and coordinate client projects simultaneously

Installation of Routers, Switches, Firewalls, Aps

Develop and maintain IT processes for the Company

Ability to identify and revolve IT problems quickly

Ability to work with a team and motivate team members

Computer hardware and software systems and programs

Computer networks, network administration and network installation

Computer troubleshooting

Computer viruses and security

E-mail and internet programs

Experience maintaining laser printers

Good experience with MS office and AutoCAD



2013 – 2018

Role: Technical Support

Responsibilities: -

Provide excellent customer service

Manage inventory and order merchandise

Report generation and Manage scheduled

Computer troubleshooting

Installing software and Upgrading software

Managed ID and Password

Repairing the printer

Good knowledge of windows server 2012 R2

Manage department metrics report and database

Weekly meetings with management for status updates on project

Provided administrative help

Pay roll management

Provided overall daily router, switch, subnets, security and server administration monitoring

Troubleshot and resolved desktop, network, and system issues

Installed and maintained physical components of computer system

In-depth knowledge of TCP/IP networking,

Configured and install VPN, LAN, and WAN


Assisted project remotely using several wireless communication tools

Solved client’s problem on site using high level of knowledge and communication skills

Worked among peers with good understanding

Build and managed 5-8 members team for the project

Created 6 months’ project plan

Coordinate resources for project using MS project

Created test approach document for the project

Ability to lead the team with outstanding leadership skill Ability to work and make decisions independently in a fast-paced production environment

Desire to take advantage of training and learning opportunities

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