Robert L. Gardner
Lake Elmo, MN, 55042
email – email@example.com
website – robertgardner.efoliomn.com
After completing my career at Unisys, I spent time obtaining a Computer Forensic certificate and a COMPTIA A+ PC Technician certificate, I Have worked toward my CEH and CISSP certifications but ran out of funds and desire. My aim is to offer these new skills plus my vast and varied experience to some fortunate enterprise. Along with my analytical skills, quest for knowledge, quick study and dogged pursuit of problems, I will be a positive asset to your organization.
Introduction To Search Engine Optimization – 7/27/2016 – University of California, Davis(online)
Python – 8/2015- Rice University (online)
Excel Certification – 6/2015 – Robust IT (online)
SQL Certification – 6/2015 – Robust IT (online)
Dell, HP and Lenovo certification - 9/2014 web based training
ITIL v3 certification – 7/2012
CompTIA A+ PC Technician certification ID COMP001007757362 – November 2008
Computer Forensics Certificate - Century College, White Bear Lake, MN - December 2008
Bachelor of Arts, Mathematics with History minor -University of Minnesota, Minneapolis, MN-June 1972
Secure360 Conference - 9 CEUs May 2010
Century College – 9 credits Linux, 3 credits CCNA, 16 credits Computer Forensics 3.53 GPA –September 2007 – June 2009
New Horizons – 40 hours 7/6/2009-7/10/2009 – Ethical Hacking and Countermeasures (CEH)
Minnesota High Technology Investigation Association conference - 18 CEUs April 2009
Continuing Education: Unisys (to 2007) - 800+ classroom hours in courses ranging from ASCII COBOL to UNIX (complete details available on request)
EXPERIENCE (listed as Company worked/Staffing firm hired by)
Fraegre, Baker and Daniels/PC Connection – 2/12/2018 - 10/10/2018 –Help Desk Specialist -Minneapolis MN – imaged and migrated Lenovo Desktops and laptops from Windows 7 to Windows 10 using Microsoft Software Center, SCCM and Active Directory tools for law firm. 5100+ users and 1000+ application, 5% of which were manually installed.
Abbott Labs /INCONMA- 2/2/2018-2/9/2018 – Migration Technical Analyst - Plymouth MN– Migration of customers from Windows 7 to Windows 10. Too far to commute.
Land O Lakes/Robert Half Technology/Microsoft/ – 11/21/2016 – 2/2/2018 – Technician Analyst- Arden Hills MN - Reimage Lenovo laptops, desktops, towers and Microsoft Surface Pro 3, 4 as Windows 10 for 7000+ users. Deploy 600+ applications using Symantec Altiris and 50+ manual installs. Windows Remote Desktop Assistant or Skype for Business used to configure local devices, assist user with setup, use and complete installations. Use of ITSM Service-Now ticketing system, Active Directory Administrator, MacAfee encryption, and PowerShell scripts to remove and install users and applications. Use of Office 365.
USI/ Robert Half Technology – 6/2016 - 10/28/2016 – Help Desk Coordinator- St. Paul MN- Coordinate, triage and respond to Help Desk calls and task tickets in Citrix web based ticketing system primarily via phone support for 1000+ remote user. 10+ inbound/outbound calls per day. Escalate Help Desk tickets to IT. Manager and IT Liaison as required. Setup, maintain and troubleshoot services and telephone equipment and tablets provided by Comcast, CenturyLink, Integra, Samsung Galaxy, Apple iPhone, local and network printers and scanners. Research and implement telephone features as needed. Maintain vendor relationships. Assist with onboarding of new users. Assign users and computers to proper groups in Active Directory, Exchange and other computer systems. Maintain computer/network support relating to software and hardware, including, peripheral, network nodes, terminals and wiring. Coordinate third-party maintenance for network (workstation) hardware and software services. Add and maintain user rights on the network; assigning applications access, ensuring security and maintaining their configurations are within standards. Manage the configuring and deployment of workstations and printers on the LAN/WAN and travel to remote locations as necessary. Ensure that all Operating system patches are applied to all workstations. Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users. Manage computer operation scheduling, backup, storage and retrieval functions. Assist in installation of new software applications or hardware on the LAN/WAN, coordinating assistance from third parties when necessary. Diagnose hardware problems or work with third party vendors to diagnose hardware problems and coordinate repairs. Utilize technology, written, and verbal skills to provide staff with a fast, accurate, and secure method of gaining access to information to service the member in the fastest and most efficient manner possible. MDM experience - set up tablets, Dell, HP and Surface Pro 4 laptops and PCs for field offices with email accounts and applications. First level support for applications Navision (MS Dynamics), SOS, OnBase, SmartTruck and QlikView. Windows 10 and Windows 7 environment on desktop and Laptops. Android 5 and 6 and IOS 7,8 and 9 on phones and tablets. Setup cell phones with email accounts using ZenMobile.
Del Monte/ Peak Systems –3/2015 and 6/2016 – Field Technician - Sleepy Eye MN – Reimage and upgrade PCs for use during canning season. 2 days total.
RBC/GO2IT- 6/2016 –6/2016 Migration Support -Wayzata MN – Upgrade new PCs, keyboards, mice and software. Assisted users with MS products, RBC Launchpad, Thomson ONE, Broadridge, Clearview and various other RBC products in getting connected for the first time.
DRC/ York Solutions – 2/2016 -6/2016– 2nd level Help Desk Support – Brooklyn Park MN - Assist schools in 38 states with implementation, support and use of WIDA testing on DRC web-based testing platform using MACs, PCs, Androids, Chromebooks and iPads. Service-Now ticketing system with SQL queries.
Best Buy Corporate/ TAJ Technology – 4/13/2015 -2/12/2016 – Data Forensic Analyst - Richfield MN – Worked in E-Discovery area of CSIRT department on litigation hold laptops and PCs. Collect forensic evidence from custodian systems using EnCase software and Excel spreadsheets. Use Service-Now and Archer RSA ticketing systems/data bases and SharePoint for tracking work. Unencrypt Bitlocker drives. Use Tableau Forensic Duplicator to erase disk drives and Forensic Firewire Bridge to collect MacBook Pro files. Use of Robocopy to backup server/desktops for forensic data. Use of Microsoft Office365. Use of Digital Intelligence equipment to gather data. Asset allocation and release was recorded in a number of data bases and excel spreadsheet.
Par Technology/ Marathon – 10/2014 – 4/2015 - Field Engineer - 5 state area - Serviced PCs, printers, POS systems and Kitchen Video Systems (Windows XP Pro) and servers (Windows 2003) for Par Technology customers (McDonalds, Subway, Pizza Hut, etc.) throughout the 5 state area. Work included diagnosis, troubleshooting, repair, preventative maintenance, reimaging (RAID), installation and insured PCI compliance. Work involved Clarify ticketing system. Use of Teamviewer for Subway setup and reinstalls. Use of Ghost for cloning.
Xcel Energy/Abbtech – 9/2014-10/2014 –L3 Computer Technician - Post Deployment Support - Minneapolis MN – Addressed user tickets (HP Service Manager ticketing system) concerning problems relating to Windows 7 and Microsoft Office 2010 post migration tier 2 helpdesk. Diagnosed and found solutions to migration problems relating to MS Access, MS Excel, MS Word, MS Outlook, IAM systems, Active Directory and printer configuration. Used SQL queries to refine searches. Performed Dell Bare Metal and Lite Touch installs for upgrades. 5000+ users.
Blue Cross Blue Shield/ Insight Global- 6/2014 -9/2014 – Service Desk - Eagan MN– Answered calls on 700+ products and 10000+ users worldwide. 25+ calls per day. Focused on Citrix and VMWare virtual desktop clients via phone support. 300-600 calls per day for a group of 18 people at Service Desk. Service Now/IT2B ticketing system. Active Directory, SCCM, Peer to Peer file sharing, cloud storage, Citrix and VMware, VPN, Bitlocker unencrypt, Lotus Notes, Remote Desktop, VIP, Juniper, SAP, IBM mainframe, IAM systems and UNIX servers. Windows 7 and XP migration, Office 2013, 2010 used extensively. Desktop Services –MAC, break/fix. Setup Dell, HP and Surface Pro laptops, monitors and desktops. Installed software and applications via SCCM for distribution and removed outdated versions. Desktop Services – (tier 3 helpdesk) incident follow up. Diagnosed and found solutions to migration problems relating to MS Access, MS Excel, MS Word and MS Outlook. Used SQL queries to refine searches. Office365, reset user passwords on SAP, AD and Outlook – tier 2 helpdesk. Used AD, Citrix and SCCM for migration and assisting users via Remedy ticketing system and SQL queries. Tracked asset allocation and release via a company written data base interface. 2000+ in plant users.
HB Fuller/SmartSource -5/2014 –6/2014 - Help Desk Tier1/2 and Migration Specialist- Vadnais Heights MN – Migration of Window XP Professional to Windows 7 Enterprise and MS Office 2007 to 2013 and Office365, Peer to Peer file sharing, cloud storage, reset user passwords on SAP, AD, IAM systems and Outlook – tier 2 helpdesk. Used Active Directory, Citrix, Remote Desktop and LANDESK for migration and assisting users via Remedy ticketing system and SQL queries. 450+ in plant users with 1000+ remote users.
UBS/Peak Systems 4/2014-4/2014- Win7/Office 2010 Migration Specialist- St Paul MN – Migrated UBS St. Paul office from Windows XP/Office 2003 to Windows 7/Office 2010 – 60+ users – 2 days
NCR/ Computech – 2/2014 – 4/2014 – Service Technician/Customer Engineer -Twin Cities area MN - Serviced PCs, printers, and POS systems for NCR customers (Walmart, Target, Cub, Sears, Wells Fargo etc.) throughout the Twin Cities. Included diagnosis, troubleshooting, repair and preventative maintenance using Remedy ticketing system on Blackberry RIM smartphones.
T-Mobile/ CompuCom 6/2013 -2/2014 – IT Administrator - Edina and Twin Cities area MN- Single point of support for all 700+ T-Mobile windows systems in Twin Cities area. Includes all retail stores and Regional Business Office – sales and engineering. Included PCs, laptops, POS systems, ATMs, printers and network. Used Clearvision \Clarity \Remedy software ticketing systems for break/fix and IMAC status. Use of MS Office 2010/2007, Citrix, IAM systems, SharePoint, SCCM, Active Directory, Bitlocker unencrypting, peer to peer filing sharing, PowerShell,VPN, Remote Desktop, Windows XP and Windows 7 on a daily basis –migration of Windows XP to Windows 7 and MS Office 2007 to MS Office 2010. SCCM was used to determine configuration on remote PCs, to do updates, installation of packages/applications and reimage remotely. Ghost used for cloning and backup.
Apex Systems 6/2013-6/2013 - Windows Migration Specialist- Minneapolis MN - Migrated Park-Nicollet Medical Clinics from Dell XP to HP Windows 7 using PowerShell and VB Scripts.
Vasko Sanitation/ DISYS- 5/2013-5/2013– Windows Migration Specialist- St Paul MN- Migrated 30 users to windows 7 applications.
Hartford Ins./ GO2IT 4/2013-4/2013 - Service Technician- Woodbury MN- Installed IBM rack server at Hartford Insurance Woodbury.
Frost Byte Inc/ Frost Byte Forensics/ Softwarehouse-1/1983-1/2014- home office (part-time) Lake Elmo, MN
Sales Rep., Programmer, Consultant, PC Technician, Sole Proprietor
Build, sell, install, upgrade, repair, remove malware, and recover data on PCs and laptops. Wrote BASIC program to transfer income tax forms directly to IRS. Wrote BASIC program for sanitation company data base for propose of tracking garbage carts. Installed and serviced PCs and software at property management firm. Specializing in laptop (PC and MAC) troubleshooting, repair and refurbishing including motherboard replacement, DC power jack replacement, LCD replacement and other not as difficult tasks. Removed viruses, installed operating systems, recovery of data. Use of Acronis for cloning and backup. Tested for vulnerability and remediation. Migrated Windows 7 to Windows 10. Work also include repair and modifications of iPhones, iPads(IOS), Tablets (Android).
Home office consists of a peer to peer network and standalones of 4 laptops and 4 desktops on Windows 10, Windows 8, Windows 7, Vista, XP Pro, Windows ME, Windows 98 Windows 95 and Windows 3.11. Linux OS distributions - Redhat, Ubuntu, Mint, Backtrack, Kali, Fedora and SUSE. Apple MAC Tiger OSX 10.4 to El Capitan 10.11.
Johnson & Johnson/Barrister Global Systems -– 6/2012 – 7/2012 - System Support - Minneapolis MN - trained for Johnson & Johnson Minneapolis site support via Xerox – training includes site support, ISO 20000, ITIL v3 certification, LOTUS, app support, etc. I terminated contract when Bannister failed to honor our initial wage agreement.
Level 3 PC - 9/1/2010 - 10/15/2010 - part time PC field technician- Roseville MN– replaced power supplies, migrated users to new PCs, installed PC software, solved user problems.
Computer Troubleshooters of the St. Croix Valley-6/15/2010 - 7/30/2010 - part time PC Technician/ System -Administrator Lake Elmo MN – installed users in IAM systems, removed viruses, upgraded hardware, solved user problems. Installed Windows 2003 servers.
ITT Technical Institute – 9/15/2008 – 10/15/2008 –- Adjunct Professor -Woodbury MN -taught introductory LAN networking
Minnesota Central Bus Co. 9/2009-3/2013 school bus driver - IT Administrator -Stillwater MN – 9/2009-3/2013 - for Stillwater Area school district students K – grade 12. IT support for bus terminal – support for Windows server and end user PCs.
Buttered Toast Productions9/2011–6/2013 -part time limo driver - Willernie MN
Century College– - 3/2008-6/2009 - Lab Assistant – White Bear Lake MN Set up computer forensics classrooms via Ghost for VMWare simulation of Windows Servers for computer forensic classes. Servers and desktops tested for vulnerability and remediation. Set up penetration testing and executed.
12/17-19/2008 – Demonstration and lead technical support at ISLET (Investigative Science and Law Enforcement Technology) convention for Century College at Ramada
Unisys - Roseville MN -career until June 2007 - Ended when I volunteered for a reduction in force.
Unisys- - 1994 -2007 Senior Software Engineer - 1994 -2007 - Roseville - Onsite support at LTSA in Wellington New Zealand as an OS generalist for 3 months to migrate customer to new system and improve performance to acceptance level. Designed, developed and implemented a program to track field escapes and feed them back into our testing process. Improved the stability of the Unisys Operating System.
Led project that gathered tests for departments MS Windows test effort and designed framework for their use. Only test vehicle for MS Windows at Unisys.
Headed special group effort to automate our testing via COTS automation tools. Shortened test cycle duration.
Evaluated tools from Mercury Inactive, SQA (Rational/IBM) and Compuware. Decided upon the SQA automation tools and led effort to incorporate its use in our testing.
Onsite support for Rational/IBM Robot load testing effort at Virginia Beach VA in conjunction with the LA County Tax system development.
Composed and executed tests on OS2200 mainframe compilers (C, FORTRAN and COBOL), JAVA, JBOSS and Eclipse and a variety of Unisys custom PC based products which included Programmers Workbench (a PC based IDE for 2200 mainframe programs) and SLAR/PC based 2200 mainframe log retrieval and analysis program). Testing resulted in improved quality and stability of the products.
Volunteered for a reduction in force (layoff) and accepted June 2007.
Unisys -1991-1993 Manager, Application Testing - Roseville Promoted to manager of, the Application Test group within SST. Group consisted of 11 highly skilled testers tasked with simulating customer applications to use for software system test purposes.
Unisys -1986-1991 Software Engineer - Roseville Initial member of group (Software System Test) formed to gather products from all 2200 developers and release to the field at the same time. In addition, test all the products together to find any incompatibilities. Setup the framework to accomplish this testing.
Sperry - Systems Programmer - - Roseville Returned to Field Support analyzing customer problems, supplying remedies including technical phone support. On-site support at Gulf Oil-Pittsburgh and NASA-Slidell.
Sperry -Systems Programmer - Transferred to Operating System Development department. Major responsibility included magnetic tape labeling handler and facilities alias handler. Last position was on the transaction processing team. Programming done at the assembler level.
Sperry Univac -Systems Programmer –- Roseville Graduated from the University of Minnesota. Accepted systems programmer position in Field Support and Continuation department at Sperry Univac. Analyzed customer problems and supplied remedies and technical support. Submitted possible fixes to development department. Onsite support at Social Security Administration-Baltimore (2), Texas Department of Human Resources-Austin, NBC-NYC, Shell Oil-Houston(2), Bechtel Engineering- San Francisco(2) and LA Unified School District. All in support of Sperry Univac large scale mainframe systems.
Sperry Univac -Systems Analyst -- Roseville Promoted to systems analyst - worked on customer benchmarks on large scale mainframes - configuring system software and improving overall system performance to meet /exceed benchmark requirements.
Remington Rand Univac - Computer Operator -- Roseville computer operator on Remington Rand Univac large scale mainframe computer systems in software/hardware development center –mounting tapes, loading printers and operating console.
UFE - 1996 to 1998 Computer Operations Technician (part-time) Stillwater, MN Responsible for backing up and cycling 8 computer systems running under UNIX and Novell OS. And transmitting EDI documents.
Globe College of Business -1990 to 1991 Computer Science Instructor (part-time) St. Paul, MN Taught classes in basic personal computers and word processing. Basic computer instruction consisted of basic hardware, fundamentals of MS-DOS, MS Windows 3.11 and word processing with Word Perfect.
Memory Banque -1980 to 1982 Sales Rep and Programmer (part-time)- Oak Park Heights, MN Sold HP, Wang, and Franklin computers plus software. Also debugged and wrote BASIC programs on Wang computer for St. Cloud car dealership.
Twin City Office Systems - 1978 to 1979 BASIC programmer(part time) - Maplewood, MN Rewrote a medical billing program on an Ohio Scientific PC.
Machines: IBM compatible PCs, Mac, Apple II’s, UNIX, Unisys 2200s, WANG, Ohio Scientific, Sun servers, HP servers, Dell Servers.
Programs/Applications: EXCEL, LOTUS-123, Lotus Notes, Dominos, TimeLine, MS Project, Visual Cafe, FrontPage, MS Access, PowerPoint, IBM\Rational(SQA) products, Mercury Inactive products, Eclipse, Hibernate, J2EE, JBOSS, VMWare workstation & server, Wireshark, FTK, SleuthKit, Winhex, Helix, Aircrack, Nessus, EnCase, MS Office(2003, 2007,2010,2013), MS Office 365, LYNC,SCCM, CITRIX, SharePoint, Active Directory, VPN, RDP, LANDESK
Operating Systems: CP/M, MS DOS, Windows 3.1, Win95/98/ME, Windows NT3.5/4.0/2000/XP/Vista, Windows 7/8/8.1/10, PRODOS (Apple), UNIX, Unixware, Linux(SUSE, Ubuntu, Red Hat, Fedora, Backtrack, Kali), OS2200(Unisys mainframe), MVP(Wang), Novell, Mac OS X, Windows Server 2003(3 credits 2009), Linux Administration(3 credits 2009 Century College), Cisco Networking (9 credits 2009 Century College), Active Directory (3 credits 2009 Century College)
Phi Theta Kappa member Century College 2009-
ASIS International member 2009-
University of Minnesota IT Mentor at Unisys 1999 – 2006
Member UPCC - Unisys Personnel Computer Club 1983 - 2000
Member SQA User Group 1999 - 2001
Member Lake Elmo Lions 1996 – 2013 - Board of Directors, Vice President, President, Web master
Member Lake Elmo Jaycees 1977 – 1996 – President 1983-4
Member Mini'appl'les - Minnesota Apple Computer Users Group from 1979 to 1993
Community Activity Director – De-Hackers Computer Forensic Club Century College 2009-2010
President/Team Coordinator Unisys T.R.A.M. team 1997- 2007
President/Coordinator Unisys Running Club 1996- 2005, captain Unisys Twin Cities Marathon team
CPR certification 1989
FIFA certified soccer referee 1988
Unisys Achievement Award 1988
Race director Lake Elmo Huff N Puff Road Races 1978-2012
St. Croix Valley youth coach - soccer, softball, basketball 1976-1991
Certified High School wrestling referee 1973