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Manager Executive Assistant

Location:
New Delhi, Delhi, India
Salary:
Can be discussed personally
Posted:
October 23, 2018

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Resume:

Ram Vihar Colony

Haripur Kalan

Dehra Doon-******

Mobile No.: +91-959*******

E-mail: ac7hag@r.postjobfree.com

Surendra Prasad Kala

Executive Summary

Executive Assistant Manager, successful in promoting customer satisfaction through exceptional service and maintaining outstanding process improvement. In-depth knowledge of industry trends and shifts, strong strategic-planning and people-management skills Committed to cost-effective management of resources and quality performance Key Skills

Operations management Inventory Control

Staff management Guest relationship

Staff motivation & training Budgeting and cost control Staff Retention Trouble shooting and problem solving Bar Management Sales experience

Training Down Syndrome people

EXPERIENCE

Lemon Tree Hotel & convention center & Red Fox Hotels Sec 60 Gurugram Pre Opening team member (Executive Assistant Manager Food & Beverage) https://www.lemontreehotels.com/factsheet/Red_Fox_Hotel_sector-60-gurugram.pdf 01

st

July 2017 onwards (Executive Assistant Manager Food & beverage)

• Successful launch of the property in the competitive micro market as a core team member and played a pivotal role in making the property a preferred banqueting destination for both corporate and social gatherings.

• Project planning and execution at pre-opening stage, worked closely with the project team for snag rectification and taking handover of areas.

• Selection and purchase of CCG in close coordination with the procurement team.

• Hiring of the F & B team through multiple hiring channels.

• Formulation of operational SOP’s and recipe standardization for all food & beverage items.

• Instrumental in helping the property to attain top position on Trip advisor in Gurugram with exemplary guest service.

• Established cost and revenue targets and worked with the Sales and Ops. team to achieve the same year on year.

• Liaised with all the corporate in the vicinity to ensure repeat business and tapping potential accounts.

Lemon Tree Premier Gurugram, (Deputy F&B Manager)

http://www.lemontreehotels.com/factsheet/gurgaonLeisurevalley.pdf 01

st

April 2015 to 30

th

June 2016 (Deputy F&B Manager)

16

th

December 2013 to 31

st

March 2015 (Assistant F&B Manager)

• Heading the team of entire F&B

• Building an efficient team, by taking an active interest in their training, development and welfare.

• Coordinating with the sales department to increase awareness and to promote F&B

• Interacting with management of other departments within areas of responsibility and develops solid working relationships with them.

• Designing the menu for the restaurant as well as for the beverage.

• Maintains the staffing & drafting the P&L for the department.

• Designing packages of food and beverage and meeting corporate clients and selling the packages to them for professional as well as personal arrangements.

• Preparation of the Departmental Operational Budget & CAPEX and its strict adherence

• Close monitoring of profitability and service standard levels of all F&B outlets

• Monitoring and analyzing of activities and trends of competitors.

• Planning & implementation of program, policies and procedures. Optus Sarovar Premiere, Gurugram, (Asst. Manager F&B) http://www.sarovarhotels.com/gurgaon-hotels/optus-sarovar-premiere 01

st

April 2012 till 15

th

December 2013 (Assistant Manager F&B)

01

st

April 2011to 31

st

March 2012 (F&B Executive)

30

th

August 2010 to 31

st

March 2011 (F&B Caption)

• Assisting F&B Manager in overall operations and administrative work.

• Overall responsibility of Restaurants and Banquets operation.

• Coordinating with the banquets sales department to increase awareness and to promote banquets.

• Designing packages of food and beverage and meeting corporate clients and selling the packages to them for professional as well as personal arrangements.

• Handling the Beverage portfolio/Beverage inventory Control.

• Coordinating and managing of all events in the department like group and individual activities/dinners and gala events like Christmas and New year

• Training and grooming of food & beverage service staff. Saint Anna Resort & Spa Seychelles, (Bar Supervisor). http://www.beachcomber-hotels.com/hotel/sainte-anne-resort-spa.html 01

st

October 2009 to 30

th

July 2010 (Bar Supervisor)

05

th

September 2008 to 30

th

September 2009 (Barman)

• Supervising entire bar operations of the resort.

• Responsible for maintaining Quality & Service Standards of the outlets.

• Implementing the work instructions as a Standard Operating Procedure (SOP).

• Analyzing customer complaints and generating analysis report. A process involving knowledge of product & correct methods of services and corresponding Quality Control

(QC).

• Active role in team building & motivation.

• Accomplishing the up selling plan of the restaurant.

• Generating daily, weekly, monthly sales report. Defining corrective action.

• Departmental trainer for food and beverage service team.

• Accomplishing the up selling plan of the restaurant. Jaypee Palace & Conventions, Agra. Hospitality Assistant. http://www.jaypeehotels.com/convention-center

01

st

July 2006 to 03

rd

September 2008. (Hospitality Assistant)

01

st

July 2005 to 30

th

June 2006. (Junior Hospitality Assistant)

03

rd

January 2005 to 30

th

June 2005 (Trainee Junior Hospitality Assistant)

• In charge of shifts in the outlet.

• Handling duty allocation of staff.

• Coordinating with various departments for smooth operations.

• In charge of maintenance requirements at the outlets.

• Complete knowledge of Micros.

TRAINING

• 22 Weeks Industrial training at The Bristol Hotel (Gurgaon). EDUCATION

• M.A.(English) from HNBGU (2006-2008).

• B. Sc. in Hotel Management IOU Netherland. (2002-2005).

• B.A.(English, Education, Sociology) from HNBGU (2002-2005).

• Senior Secondary Education from S.S.M.G. Dehradoon.

• Higher Secondary Education from K.V. Raiwala Dehradoon PERSONAL ACHIEVEMENTS

• Personal appreciation letter from F&B Manager of Saint Anna Resorts & Spa, Seychelles.

• Certified trainer for F&B (S) at Jaypee Palace, Agra.

• Certified departmental trainer for Optus Sarovar Premier Gurugram.

• Certified departmental trainer for Lemon Tree Hotels PERSONAL DETAILS

Date of Birth : 12

th

February 1983.

Father’s Name : Late. Mr. Ram Prasad Kala.

State of Domicile : Uttrakahand

Hobbies : Traveling, Sports & Interacting with People. Strength : Confident with good communication skills, Loyal, Leadership Skills.

Languages Known : Hindi & English.

Date:

Place:

(Surendra Prasad Kala)



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