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Manager Executive Assistant

New Delhi, Delhi, India
Can be discussed personally
October 23, 2018

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Ram Vihar Colony

Haripur Kalan

Dehra Doon-******

Mobile No.: +91-959*******


Surendra Prasad Kala

Executive Summary

Executive Assistant Manager, successful in promoting customer satisfaction through exceptional service and maintaining outstanding process improvement. In-depth knowledge of industry trends and shifts, strong strategic-planning and people-management skills Committed to cost-effective management of resources and quality performance Key Skills

Operations management Inventory Control

Staff management Guest relationship

Staff motivation & training Budgeting and cost control Staff Retention Trouble shooting and problem solving Bar Management Sales experience

Training Down Syndrome people


Lemon Tree Hotel & convention center & Red Fox Hotels Sec 60 Gurugram Pre Opening team member (Executive Assistant Manager Food & Beverage) 01


July 2017 onwards (Executive Assistant Manager Food & beverage)

• Successful launch of the property in the competitive micro market as a core team member and played a pivotal role in making the property a preferred banqueting destination for both corporate and social gatherings.

• Project planning and execution at pre-opening stage, worked closely with the project team for snag rectification and taking handover of areas.

• Selection and purchase of CCG in close coordination with the procurement team.

• Hiring of the F & B team through multiple hiring channels.

• Formulation of operational SOP’s and recipe standardization for all food & beverage items.

• Instrumental in helping the property to attain top position on Trip advisor in Gurugram with exemplary guest service.

• Established cost and revenue targets and worked with the Sales and Ops. team to achieve the same year on year.

• Liaised with all the corporate in the vicinity to ensure repeat business and tapping potential accounts.

Lemon Tree Premier Gurugram, (Deputy F&B Manager) 01


April 2015 to 30


June 2016 (Deputy F&B Manager)



December 2013 to 31


March 2015 (Assistant F&B Manager)

• Heading the team of entire F&B

• Building an efficient team, by taking an active interest in their training, development and welfare.

• Coordinating with the sales department to increase awareness and to promote F&B

• Interacting with management of other departments within areas of responsibility and develops solid working relationships with them.

• Designing the menu for the restaurant as well as for the beverage.

• Maintains the staffing & drafting the P&L for the department.

• Designing packages of food and beverage and meeting corporate clients and selling the packages to them for professional as well as personal arrangements.

• Preparation of the Departmental Operational Budget & CAPEX and its strict adherence

• Close monitoring of profitability and service standard levels of all F&B outlets

• Monitoring and analyzing of activities and trends of competitors.

• Planning & implementation of program, policies and procedures. Optus Sarovar Premiere, Gurugram, (Asst. Manager F&B) 01


April 2012 till 15


December 2013 (Assistant Manager F&B)



April 2011to 31


March 2012 (F&B Executive)



August 2010 to 31


March 2011 (F&B Caption)

• Assisting F&B Manager in overall operations and administrative work.

• Overall responsibility of Restaurants and Banquets operation.

• Coordinating with the banquets sales department to increase awareness and to promote banquets.

• Designing packages of food and beverage and meeting corporate clients and selling the packages to them for professional as well as personal arrangements.

• Handling the Beverage portfolio/Beverage inventory Control.

• Coordinating and managing of all events in the department like group and individual activities/dinners and gala events like Christmas and New year

• Training and grooming of food & beverage service staff. Saint Anna Resort & Spa Seychelles, (Bar Supervisor). 01


October 2009 to 30


July 2010 (Bar Supervisor)



September 2008 to 30


September 2009 (Barman)

• Supervising entire bar operations of the resort.

• Responsible for maintaining Quality & Service Standards of the outlets.

• Implementing the work instructions as a Standard Operating Procedure (SOP).

• Analyzing customer complaints and generating analysis report. A process involving knowledge of product & correct methods of services and corresponding Quality Control


• Active role in team building & motivation.

• Accomplishing the up selling plan of the restaurant.

• Generating daily, weekly, monthly sales report. Defining corrective action.

• Departmental trainer for food and beverage service team.

• Accomplishing the up selling plan of the restaurant. Jaypee Palace & Conventions, Agra. Hospitality Assistant.



July 2006 to 03


September 2008. (Hospitality Assistant)



July 2005 to 30


June 2006. (Junior Hospitality Assistant)



January 2005 to 30


June 2005 (Trainee Junior Hospitality Assistant)

• In charge of shifts in the outlet.

• Handling duty allocation of staff.

• Coordinating with various departments for smooth operations.

• In charge of maintenance requirements at the outlets.

• Complete knowledge of Micros.


• 22 Weeks Industrial training at The Bristol Hotel (Gurgaon). EDUCATION

• M.A.(English) from HNBGU (2006-2008).

• B. Sc. in Hotel Management IOU Netherland. (2002-2005).

• B.A.(English, Education, Sociology) from HNBGU (2002-2005).

• Senior Secondary Education from S.S.M.G. Dehradoon.

• Higher Secondary Education from K.V. Raiwala Dehradoon PERSONAL ACHIEVEMENTS

• Personal appreciation letter from F&B Manager of Saint Anna Resorts & Spa, Seychelles.

• Certified trainer for F&B (S) at Jaypee Palace, Agra.

• Certified departmental trainer for Optus Sarovar Premier Gurugram.

• Certified departmental trainer for Lemon Tree Hotels PERSONAL DETAILS

Date of Birth : 12


February 1983.

Father’s Name : Late. Mr. Ram Prasad Kala.

State of Domicile : Uttrakahand

Hobbies : Traveling, Sports & Interacting with People. Strength : Confident with good communication skills, Loyal, Leadership Skills.

Languages Known : Hindi & English.



(Surendra Prasad Kala)

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