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Customer Service Microsoft Office

Reno, NV
October 26, 2018

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Dawn Slocum 425-***-****

Work Experience:

Customer Service/Call Center

Teleperformance - Reno NV January 2018 to present

Excellent customer care by servicing customers requests and providing accurate answers in a timely manner

Achive superior customer experience results by addressing customer concerns, demonstrating empathy and resolving problems

Using multiple programs and screens to answer questions and input data

Customer Service/Scheduling

Mr. Handyman of Bellevue and Snohomish County - Everett, WA May 2015 to June 2017

Liason support to Tech Team ensuring on time arrival, understanding work needed with all specific notes entered into record

Multi-tasked entering work orders and first point of contact

Maintaining records of work performed, files and data entry

Assisted hiring and training new employees to ensure quality customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Reason for leaving: Relocated to Nevada

Customer Service

Dawns Detail and Dive - Everett, WA June 2007 to April 2015

Communicated directly with customer to define work desired

Maintained payment records, billing, customer database and files

Interviewed, selected, trained and supervised staff as needed

Maintained files and payments to IRS, Dept of L and I, Employment Security

Created monthly calendar of staff rotation and work assignments

Lead Administrator/Call Center

Washington Mutual Bank - Bothell, WA November 1999 to April 2007

Organized team building activities, coordinated facilities and speakers

Created and maintained employee confidential records

Created kudos certificates, ordered awards

Assisted Management Team with various records and calendars


All Microsoft office products, quick study to learn new software, organized, strong work ethic, proactive, able to work independently, valid C license

Volunteer with Habitat for Humanity, Volunteer with Salt of the Earth Kitchen, Experience with security of financial and personnel records

Supervisor: Bob Schmidt - 425-***-**** Supervisor: Cindy Zynda - 425-***-****

Supervisor: Veronica Baumann -425-***-****

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