Eric J Simmon
Edison, NJ *****
Areas of Expertise
Inbound/outbound Call Systems
Customer Satisfaction Enhancement
Dimensional Dental Management - Avenel, NJ 05/16 - 07/18 Customer Service Rep.
●Responsible for handling incoming calls from patients and providers. Also provided conflict resolution.
●Provided updated and clarified benefit information to members.
●Represented Dental Service Organization at health fairs to inform future members about our plans.
●Participated in biweekly meetings to make sure all patient issues are resolved.
Ross University (Contract position) - Iselin, NJ 01/15 - 05/16
●Updated student information via Salesforce system.
●Called candidates regarding enrollment.
●Answered and directed calls to the proper extensions.
●Filed student documents.
QualCare Inc. Piscataway, NJ
4/08 - 2/14
Workman’s’ Compensation Representative 01/12 to 02/14/2014
Customer Service Representative, 4/08 to 01/12
●Triaged and repriced Workers Compensation claims.
●Responsible for handling large call volume of incoming calls to our insurance call center.
●Provided status of claims to providers and subscribers as well as address inquiries regarding benefits and eligibility.
●Insured full documentation of all calls into QualCare’s Uniflow System.
●Participated in monthly staff meeting to discuss and strategize the reduction of calls and work efficiency.
Shamrock Technologies (Contract position) Newark, NJ
01/08 - 04/08
Accounts Receivables/Administrative Assistance
●Responsible for customers with invoices past 90 days; Requested payments and identified issues preventing payments.
●Acted as Warehouse reconciliation Representative; compared the physical inventory reported to outside warehouse to the inventory recorded by Shamrock. Identified any discrepancies between the reports and work with all warehouse staff in correcting the discrepancies.
●Provided daily customer service; received and placed orders for customers in a professional telephone manner; copied and produced invoices.
Union Mill Run, LLC (Contract position) Union, NJ
08/07 - 10/07
Property Management Administrative Assistance
●Reconciled accounts payable for vendors including but not limited to PSE&G, Verizon, Elizabethtown Gas.
●Managed resident maintenance requests and ensured timely fulfillment of service commitment.
Humanscale Piscataway, NJ
03/06 - 08/07
Accounts Receivable Coordinator
●Responsible for customer contact with open invoices over 120 days; requested payment and identified issues preventing payment. Proof of delivery, credit card payments.
●Generated copies of invoices and aging requests.
●Solicited Tax exemption forms.
Education and Training
Kean University Union, NJ
9/99 – 05/04
B. A. in Commercial Recreation
Skills: Microsoft Word, Excel, MAS 200, Texan computer system, Perfect Claims Systems, Uniflow System