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Customer Service Administrative Assistant

Edison, NJ
October 25, 2018

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Eric J Simmon

*** ***** *******

Edison, NJ *****

Cell: 908-***-****

Areas of Expertise

Customer Service

Inbound/outbound Call Systems

Customer Satisfaction Enhancement

Account Reconciliation

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Dimensional Dental Management - Avenel, NJ 05/16 - 07/18 Customer Service Rep.

●Responsible for handling incoming calls from patients and providers. Also provided conflict resolution.

●Provided updated and clarified benefit information to members.

●Represented Dental Service Organization at health fairs to inform future members about our plans.

●Participated in biweekly meetings to make sure all patient issues are resolved.

Ross University (Contract position) - Iselin, NJ 01/15 - 05/16

Administrative Assistant

●Updated student information via Salesforce system.

●Called candidates regarding enrollment.

●Answered and directed calls to the proper extensions.

●Filed student documents.

QualCare Inc. Piscataway, NJ

4/08 - 2/14

Workman’s’ Compensation Representative 01/12 to 02/14/2014

Customer Service Representative, 4/08 to 01/12

●Triaged and repriced Workers Compensation claims.

●Responsible for handling large call volume of incoming calls to our insurance call center.

●Provided status of claims to providers and subscribers as well as address inquiries regarding benefits and eligibility.

●Insured full documentation of all calls into QualCare’s Uniflow System.

●Participated in monthly staff meeting to discuss and strategize the reduction of calls and work efficiency.

Shamrock Technologies (Contract position) Newark, NJ

01/08 - 04/08

Accounts Receivables/Administrative Assistance

●Responsible for customers with invoices past 90 days; Requested payments and identified issues preventing payments.

●Acted as Warehouse reconciliation Representative; compared the physical inventory reported to outside warehouse to the inventory recorded by Shamrock. Identified any discrepancies between the reports and work with all warehouse staff in correcting the discrepancies.

●Provided daily customer service; received and placed orders for customers in a professional telephone manner; copied and produced invoices.

Union Mill Run, LLC (Contract position) Union, NJ

08/07 - 10/07

Property Management Administrative Assistance

●Reconciled accounts payable for vendors including but not limited to PSE&G, Verizon, Elizabethtown Gas.

●Managed resident maintenance requests and ensured timely fulfillment of service commitment.

Humanscale Piscataway, NJ

03/06 - 08/07

Accounts Receivable Coordinator

●Responsible for customer contact with open invoices over 120 days; requested payment and identified issues preventing payment. Proof of delivery, credit card payments.

●Generated copies of invoices and aging requests.

●Solicited Tax exemption forms.

Education and Training

Kean University Union, NJ

9/99 – 05/04

B. A. in Commercial Recreation

Skills: Microsoft Word, Excel, MAS 200, Texan computer system, Perfect Claims Systems, Uniflow System

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