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Air Force Desktop Support

Winston-Salem, NC
October 25, 2018

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David Greenhill

**** *** *** ****, ******, NC ***02


Skill Summary

IT professional with over 30 years experience with Desktop and PC support, Hardware and software installation, repair and maintenance and Business Productivity software, utilizing knowledge of System Security/Cyber Security, Mobile Applications development, testing and quality assurance and Network installation, configuration, administration and security to support business operations.


Windows 7/8/10

Linux and Android

Mac OS X

Microsoft Office, Exchange and Lync

Hardware/Software installation and configuration

Install, configure, upgrade and troubleshoot network systems

Backup/Restore/Disaster Recovery

TCP/IP configuration


Cisco CCNA Training

Browsers: IE 11, Edge, Mozilla, Firefox, Opera, Chrome

Smart connected devices

Software quality testing, creating and performing test cases

Install and configure Windows Server 2008


Lenovo, Morrisville, NC April 2011 – September 2017

Technology Specialist

Contract position through CTG to perform functional, evolutional and end user testing on Windows, Android-and Chrome devices User Experience testing on desktop, laptop, tablet and smart phone devices

Performed test and evaluation of Windows 8/8.1/10 beta releases

Functional testing to support Windows 10 application development

Developed test plans, test cases, and other documentation

Flash Android software using both Windows 7 and Linux Operating Systems

Created Win 8 Metro application XML content using a Marketing tool, providing User Guide documentation on the process

Created web content using XML for a marketing application tool

Special testing of Cloud applications across a variety of smart devices

Performed VR/AR testing to support a gaming upscale User application

Received a Corporate award for work with the PC & Cloud Computing Group and Advanced Technology Center

Developed a technique for side-loading Android OS for updating devices in stores with no Wi-Fi access

Trained and supervised other technicians

Sony Ericsson Mobile Communications, Research Triangle Park, NC March 1999 – May 2010

Test Technician – Cellular Technology

Project Lead on several projects, performing Hi-Speed Data testing in a Lab environment

Configured and maintained PC, laptop, and server test stations, performing hardware, OS and application installs and upgrades

Developed a disaster recovery backup system

Team Lead for WAP Test Team, performed over-the-air live Field testing for WAP browser, DRM, Downloadable Content, and Proxy Server test suites

Scheduled and performed Systems, Feature, Feature Interaction, Stress & Stability, and Performance testing on mobile devices, using scripted, manual, and heuristic test routines

Performed advanced User testing on cellular devices, including Windows Mobile, Symbian, and Android smart phones

Created test content to perform WAP browser test cases using WML, HTML, and CSS tags to create browser test pages

Set up HTTP servers using Windows Server 2000 and 2003 to house these test contents

Set up e-mail and FTP servers for test purposes

Used various logging and debug tools to gather information and help resolve issues

Recorded test results using Mercury Quality Center software

Maintained documentation on test results and provided written and verbal reports

Trained, supervised, and mentored Contractors, Co-Ops, and other technicians

Computer and LAN/WAN contracting for Research Triangle and Piedmont area companies through agencies such as Aerotek, Manpower, and Kelly Technical Services, Research Triangle Park, NC 10/1989 - 02/1999

Technical Contractor, Computer and Network Specialist

Provided computer, LAN/WAN, Network Admin, install and configure, and User support for companies such as Bell & Howell, IBM, MCI, Northern Telecom, and G.T.E. Government Systems. Experience with computer and network support for a variety of industries such as Central Carolina Bank, NC State University, Highlands Insurance Group, Holiday Inn Reservation Call Center, and Howard, Perry, & Walston Realtors

University of North Carolina Office of Data and Video Communication, Chapel Hill, NC 02/1981 08/1989

Computer and Network Technician

Performed planning, installation, operation, testing, and maintenance of communication networks for the UNC Campus.

Install and maintain SNA, Ethernet, Token Ring, Novell, Apple-Talk, and other Local Area Networks for all departments on campus

Network Local Area Networks onto Campus-wide Broadband (X.25) Wide-Area Network. Install and support UNC's connections to the Internet through Triangle University Computation Center (TUCC) and Microcomputer Center of North Carolina (MCNC).

Install and maintain T-1 data circuits, dial-up modems, On-line Catalog Network, and Video Tele-Classrooms. Install and configure equipment connections to a Convex mini-super computer for a Molecular Modeling Chemistry Lab and a Geographic Information System.

Test and trouble-shoot equipment failures to component level. Generate written and oral reports. Supervise other technicians and student assistants. Provide Help-Desk support to Users.

Designed and implemented a patch panel cross-connect system for organization and efficiency


1/1973 – 9/1974

United States Air Force

Advanced Electronics, Keesler Air Force Base, Biloxi, MS

Telecommunications; Mobile Communications Systems

Completed Leadership Training courses

Received letter of commendation from group commander

Fifth Mobile Communications Group, Robins Air Force Base, GA

Radio Relay Communications; Achieved 7-Skill-Level in point-to-point micro-wave communication equipment and systems operation and maintenance with the Fifth Mobile Communications Group

Held Secret Clearance

Honorable discharge


New Horizons Computer Learning Centers, Durham, NC

Installing, Configuring, and Deploying Windows 7

Windows Server 2003 and 2008

Cisco CCNT Training

Cisco CCNA Training

Continued Education Courses and Seminars

Windows 8/8.1/10 Operating Systems

Android Mobile Operating Systems

Linux Operating System


Android Application Testing

Computer Systems Image Creation and Deployment

Cloud Storage and Security

Agile and Waterfall Software Development

Disaster Recovery and Backup Systems

Windows Mobile Operating Systems

Symbian Mobile Operating Systems

UMTS Training


Lean Six Sigma Yellow Belt Training

Android Mobile Operating Systems

Heuristic Testing

A-GPS Training

LTE Technology

Mercury Quality Center Training

Apple OS and Networking

E-mail and Messaging Systems

Ethernet Networks

Mini-Microcomputer LANs

Broadband (X.25)

LAN/WAN Networking

T1/T3 Communication

Sun Operating Systems

Data and Video Communications

Micro-to-Mainframe Communication

IBM 4/16 MB Token Ring Networks

UNIX Operating Systems

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