David Greenhill
**** *** *** ****, ******, NC ***02
919-***-**** ac7h36@r.postjobfree.com
https://www.linkedin.com/in/ddgreenhill/
Skill Summary
IT professional with over 30 years experience with Desktop and PC support, Hardware and software installation, repair and maintenance and Business Productivity software, utilizing knowledge of System Security/Cyber Security, Mobile Applications development, testing and quality assurance and Network installation, configuration, administration and security to support business operations.
TECHNICAL SKILLS
Windows 7/8/10
Linux and Android
Mac OS X
Microsoft Office, Exchange and Lync
Hardware/Software installation and configuration
Install, configure, upgrade and troubleshoot network systems
Backup/Restore/Disaster Recovery
TCP/IP configuration
LAN/WAN/Wi-Fi
Cisco CCNA Training
Browsers: IE 11, Edge, Mozilla, Firefox, Opera, Chrome
Smart connected devices
Software quality testing, creating and performing test cases
Install and configure Windows Server 2008
WORK EXPERIENCE
Lenovo, Morrisville, NC April 2011 – September 2017
Technology Specialist
Contract position through CTG to perform functional, evolutional and end user testing on Windows, Android-and Chrome devices User Experience testing on desktop, laptop, tablet and smart phone devices
Performed test and evaluation of Windows 8/8.1/10 beta releases
Functional testing to support Windows 10 application development
Developed test plans, test cases, and other documentation
Flash Android software using both Windows 7 and Linux Operating Systems
Created Win 8 Metro application XML content using a Marketing tool, providing User Guide documentation on the process
Created web content using XML for a marketing application tool
Special testing of Cloud applications across a variety of smart devices
Performed VR/AR testing to support a gaming upscale User application
Received a Corporate award for work with the PC & Cloud Computing Group and Advanced Technology Center
Developed a technique for side-loading Android OS for updating devices in stores with no Wi-Fi access
Trained and supervised other technicians
Sony Ericsson Mobile Communications, Research Triangle Park, NC March 1999 – May 2010
Test Technician – Cellular Technology
Project Lead on several projects, performing Hi-Speed Data testing in a Lab environment
Configured and maintained PC, laptop, and server test stations, performing hardware, OS and application installs and upgrades
Developed a disaster recovery backup system
Team Lead for WAP Test Team, performed over-the-air live Field testing for WAP browser, DRM, Downloadable Content, and Proxy Server test suites
Scheduled and performed Systems, Feature, Feature Interaction, Stress & Stability, and Performance testing on mobile devices, using scripted, manual, and heuristic test routines
Performed advanced User testing on cellular devices, including Windows Mobile, Symbian, and Android smart phones
Created test content to perform WAP browser test cases using WML, HTML, and CSS tags to create browser test pages
Set up HTTP servers using Windows Server 2000 and 2003 to house these test contents
Set up e-mail and FTP servers for test purposes
Used various logging and debug tools to gather information and help resolve issues
Recorded test results using Mercury Quality Center software
Maintained documentation on test results and provided written and verbal reports
Trained, supervised, and mentored Contractors, Co-Ops, and other technicians
Computer and LAN/WAN contracting for Research Triangle and Piedmont area companies through agencies such as Aerotek, Manpower, and Kelly Technical Services, Research Triangle Park, NC 10/1989 - 02/1999
Technical Contractor, Computer and Network Specialist
Provided computer, LAN/WAN, Network Admin, install and configure, and User support for companies such as Bell & Howell, IBM, MCI, Northern Telecom, and G.T.E. Government Systems. Experience with computer and network support for a variety of industries such as Central Carolina Bank, NC State University, Highlands Insurance Group, Holiday Inn Reservation Call Center, and Howard, Perry, & Walston Realtors
University of North Carolina Office of Data and Video Communication, Chapel Hill, NC 02/1981 08/1989
Computer and Network Technician
Performed planning, installation, operation, testing, and maintenance of communication networks for the UNC Campus.
Install and maintain SNA, Ethernet, Token Ring, Novell, Apple-Talk, and other Local Area Networks for all departments on campus
Network Local Area Networks onto Campus-wide Broadband (X.25) Wide-Area Network. Install and support UNC's connections to the Internet through Triangle University Computation Center (TUCC) and Microcomputer Center of North Carolina (MCNC).
Install and maintain T-1 data circuits, dial-up modems, On-line Catalog Network, and Video Tele-Classrooms. Install and configure equipment connections to a Convex mini-super computer for a Molecular Modeling Chemistry Lab and a Geographic Information System.
Test and trouble-shoot equipment failures to component level. Generate written and oral reports. Supervise other technicians and student assistants. Provide Help-Desk support to Users.
Designed and implemented a patch panel cross-connect system for organization and efficiency
MILITARY EXPERIENCE
1/1973 – 9/1974
United States Air Force
Advanced Electronics, Keesler Air Force Base, Biloxi, MS
Telecommunications; Mobile Communications Systems
Completed Leadership Training courses
Received letter of commendation from group commander
Fifth Mobile Communications Group, Robins Air Force Base, GA
Radio Relay Communications; Achieved 7-Skill-Level in point-to-point micro-wave communication equipment and systems operation and maintenance with the Fifth Mobile Communications Group
Held Secret Clearance
Honorable discharge
TECHNICAL TRAINING AND CERTIFICATIONS
New Horizons Computer Learning Centers, Durham, NC
Installing, Configuring, and Deploying Windows 7
Windows Server 2003 and 2008
Cisco CCNT Training
Cisco CCNA Training
Continued Education Courses and Seminars
Windows 8/8.1/10 Operating Systems
Android Mobile Operating Systems
Linux Operating System
HTML / XML
Android Application Testing
Computer Systems Image Creation and Deployment
Cloud Storage and Security
Agile and Waterfall Software Development
Disaster Recovery and Backup Systems
Windows Mobile Operating Systems
Symbian Mobile Operating Systems
UMTS Training
HSDPA/HSUPA
Lean Six Sigma Yellow Belt Training
Android Mobile Operating Systems
Heuristic Testing
A-GPS Training
LTE Technology
Mercury Quality Center Training
Apple OS and Networking
E-mail and Messaging Systems
Ethernet Networks
Mini-Microcomputer LANs
Broadband (X.25)
LAN/WAN Networking
T1/T3 Communication
Sun Operating Systems
Data and Video Communications
Micro-to-Mainframe Communication
IBM 4/16 MB Token Ring Networks
UNIX Operating Systems