ROSALVA (ROSE) OLVERA
CUSTOMER SERVICE PROFESSIONAL
Dedicated and focused Medical Office Professional with 20+ years of service in the industry. Provide primary support for medical staff and managers in a fast-paced challenging atmosphere. Demonstrate unrivaled ability to multitask and perform a variety of administrative office functions related to medical billing/coding, reporting, insurance claims processing, team management and practice implementation. Exceptionally skilled at delivering timely customer service and contributing as a team member with a team leader skill-set. Proven expertise in:
Insurance Claims Processing
Patient Collections & Follow-up
Data Entry & Documentation
Medical Billing & Coding
ARIZONA ONCOLOGY ASSOCIATES – Tucson, AZ
Office Associate, 2005-2018
Performed all responsibilities related to medical office management role. Supervised, mentored and trained other employees. Maintained a database of office and patient information updating as needed. Entered data into online computer systems. Delivered exceptional customer service answering phones, emails and addressing all patient concerns and inquires with promptness and courtesy. Collaborated with office staff on projects.
CARONDELET MEDICAL GROUP BILLING – Tucson, AZ
Insurance Follow-up Representative, 2000-2005
Provided services for medical coding and billing in the office. Inquired about insurance claims and researched medical denials. Processed medical appeals. Initiated late payments notices to appropriate parties. Collected necessary payments from patients. Entered data into appropriate computer filing system and provided exemplary customer service to all patient members, ensuring information is accurate and complete. Confirmed patient insurance. Reviewed referrals and authorizations. Followed all regulations established by AZ state Medicaid and Medicare. Protected patient confidentiality.
ELECTRONIC MEDICAL MANAGEMENT - Stockton, CA
Medical Office Associate, 1994-1998
Performed ICD9 coding for specialties in Cardiology, Surgery and Anesthesia. Prepared incoming charges and medical reports. Researched medical claims and follow-up with customers. Ensured patient information is accurate and complete. Created necessary paper and electronic copies of documentation. Monitored and resolved financial discrepancies.