Shadman Yahya
Ashburn, Virginia
Cell: 571-***-**** Email: ac7gwv@r.postjobfree.com
www.linkedin.com/in/syahya
Work Experience
MicroPact August 2017 - Present
Operations Support Analyst
• Provide Tier 3+ level application support to federal clients
• Troubleshoot issues on the application before involving an AE
• Facilitate resolutions and coordinate UAT with clients
• Run client meetings regarding support requests
• Run client meetings regarding enhancement requests
• Perform QA testing of various client sites and tickets
• Work on various site configuration and coordination
• Coordinate with other internal teams on ticket resolutions
• Work on site upgrades and deployments both internally and externally
MicroPact May 2017 - August 2017
Product Solutions & Operations Intern
• Attend client meetings and gather project requirements
• Perform QA testing of enhancement and bug tickets
• Perform various analytical tasks
• Serve as the bridge between clients and developers
• Work with internal teams to gather and discuss product updates and upgrades
• Communicate updates, upgrades, complaints, issues, etc. with clients regularly ECCO Sko Outlet 2015-2017
Brand Ambassador
• Take care of various sorts of customer service related matters
• Deal with complaints and resolve issues in a professional manner
• Occasionally troubleshoot the system, internet, and other technologies/retail software
• Work under pressure in a very busy environment while under staffed
Education
B.S Degree in Applied Information Technology 2014-2017 George Mason University. Fairfax, VA
• Technical course work: Object Oriented Programming, Advanced Database Management, Advanced Web Development, Telecommunications, Information Security.
• Business course work: Project Management, Communications, Business Management, Accounting, Business Development.
A.S Degree in Information Technology 2011-2013
Northern Virginia Community College. Annandale, VA
• IT and Business related coursework along with General Education.
Technical Skills
• Programming Languages: Java
• Web Development: HTML, JavaScript, CSS3, PHP, CMS
• Database: MySQL, MS SQL
• Networking: TCP/IP, FTP, HTTP
• Software Applications/Development Tools: Microsoft Office, Eclipse, JGrasp, Joomla!, MS SharePoint, Adobe Suite (Photoshop, Dreamweaver, Flash), Microsoft Expression Web, Visual Studio, Notepad++
Functional Skills
• Application Support
• Business Analysis
• Quality Assurance
• Requirement Analysis
• Software Development Life Cycle (SDLC)
• Consulting
Senior Capstone Project
• Helped improve a local business using technology. Performed various business analytical tasks, as well as, leadership and team management tasks. Implemented and delivered on time, improving the business by at least 35%.