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Customer Service Manager

Location:
Carrollton, Texas, United States
Posted:
October 22, 2018

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Resume:

Wiltrice Lee

*** * ***** **** *** *** The Colony TX 75056

Cell: 214:245-9421 ac7gso@r.postjobfree.com

Career Overview

Excellent communicator with 10+ years’ experience working in customer service.Account Manager with a proven track record in demanding account management environment.

Core Strengths

Conflict resolution

Adaptability

Strong organizational skills

Customer service

Excellent communication skills

Telephone inquiries

Strong client relations

Courteous demeanor

Accomplishments

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Help customers through email, phone, online presentations, screen-share and in person meetings

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Liaise between the customer and internal teams.

Work Experience

Case Manager

March 2016-present

Toyota North America Manufacturing.

Managed escalated cases for the gulf states and Kansas City Region

Provided Top tier customer service and resolution to clients while operating within company guidelines.

Maintained strong working relationship with different divisions of the company needed to assisted clients.

Account Manager

September 13, 2016

Y.P Holdings

§ Meet or exceeded sell objectives

§ Resolved product/policy issues and shared benefits of new technology.

§ Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Collections Representative

January 2013 to April 2014

Regions- Birmingham, Alabama

• Collected Balances for Equity Accounts

• Negotiated payment plans to prevent loss to the bank

• Use multiple collections systems to complete task

Small Business Consultant

April 2011 to October 2011

AT&T – Atlanta, Georgia

• Helped drive sales goals and achieve monthly quota figures.

• Resolved product/policy issues and shared benefits of new technology.

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Retention Agent

July 2009 to April 2011

AT&T – ATLANTA, GEORGIA

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly and effectively.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Worked closely with other departments to deliver one-contact resolution of customer issues.

Customer Service

August 2005 to July 2009

AT&T – Kennesaw, Georgia

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

• Received multiple reviews acknowledging my level of dedication to excellent customer service.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

Educational Background

Georgia Perimeter College 2013

Dunwoody, Georgia

Business

Associates Business

Duluth High 2003

Duluth, Georgia

General

High school diploma



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