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Cloud Support Engineer

Murrieta, CA
October 22, 2018

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Joshua Toves

***** ******** *** ********, **


Career Summary

I am an information technology support specialist and consultant focusing on desktop, application and network. My strengths include diverse personal and technical skills in end user support and administration.

I’m seeking a position that will further my knowledge and skills in the IT industry.

• Software/IT support

• Management/lead experience

• Experience assisting in network implementation and setup

• Extensive vendor interaction

• General knowledge of troubleshooting network connectivity and costumer service

• Knowledge of windows and mac software Technical Skills

Windows 97

Windows 10

Active directory

Ticket System (various)

Mac OS- desktop and mobile


Cloud 9 Realtime (Abacus Data Systems) - Feb 2018 - Present

Cloud Support

Server 2008R2 and Server 2012

Application Hosting and Installing

Office 365

Share Point

Active Directory


Chirotouch - May 2017 - Jan 2018

• Software Support Specialist

• Salesforce ticket system

• Software installations

• Run various SQL queries for bug fixes

• Network troubleshooting

• Database backups

• HIPAA trained

• Troubleshoot software issues

Freelance IT consultant - Present

Independent contractor providing windows, Mac OS, iPhone, Android system and IT support Local 416 Ironworkers Union Los Angeles – September 2002 – December 2016 (14 years 3 months)

• Foreman and Journeyman

Psav (Presentation Services Audio Visual) La Costa Resort Carlsbad, Ca 2011- 2014 (3 years)

• IT field technician / Event technology specialist

• Direct communication with Cisco representatives

• Troubleshooting network connectivity

• Networking printers

• Maintaining switch closets, disabling open and un used ports

• Network cable installation

• Post issue follow up with customers

• Installation of Mac OS

• Mac OS and iPhone technologies install and support

• Application, software and systems testing

• Maintaining Audio visual equipment

• VoIP support

• Direct face to face customer service

• General knowledge of help desk and basic IT

• Supervision of 5 man teams in building audio visual sets

• Troubleshooting hardware in Pc computers and laptops

• Updating operating systems and anti virus software PROJECT MANAGEMENT

• Created and managed project plans for field ironworkers to start and complete water channels throughout riverside county

• Coordinated and conducted meetings with sub contractors, safety coordinators and contractors

• Managed re-location of fabrication yard


• Responsible for night shift IT issues and or problems within the resort and conference center

• Technical Lead for deploying audio visual concepts and lay out for current and future events

• Conducted performance reviews and team compensation/bonus requests

• Responsible for hiring temporary services such as 3rd party AV distributors

• Excellent organizational, time management, and communication skills

• Mentored, trained, coached and lead direct and informal teams Certifications/Training

• CompTIA Security+ CE

• CompTIA Network+ Training (in progress)

• CCNA Training (in progress)

• MCDST Training (in progress)

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