Joshua Toves
***** ******** *** ********, **
ac7gsf@r.postjobfree.com
Career Summary
I am an information technology support specialist and consultant focusing on desktop, application and network. My strengths include diverse personal and technical skills in end user support and administration.
I’m seeking a position that will further my knowledge and skills in the IT industry.
• Software/IT support
• Management/lead experience
• Experience assisting in network implementation and setup
• Extensive vendor interaction
• General knowledge of troubleshooting network connectivity and costumer service
• Knowledge of windows and mac software Technical Skills
Windows 97
Windows 10
Active directory
Ticket System (various)
Mac OS- desktop and mobile
Experience
Cloud 9 Realtime (Abacus Data Systems) - Feb 2018 - Present
Cloud Support
Server 2008R2 and Server 2012
Application Hosting and Installing
Office 365
Share Point
Active Directory
VMWare
Chirotouch - May 2017 - Jan 2018
• Software Support Specialist
• Salesforce ticket system
• Software installations
• Run various SQL queries for bug fixes
• Network troubleshooting
• Database backups
• HIPAA trained
• Troubleshoot software issues
Freelance IT consultant - Present
Independent contractor providing windows, Mac OS, iPhone, Android system and IT support Local 416 Ironworkers Union Los Angeles – September 2002 – December 2016 (14 years 3 months)
• Foreman and Journeyman
Psav (Presentation Services Audio Visual) La Costa Resort Carlsbad, Ca 2011- 2014 (3 years)
• IT field technician / Event technology specialist
• Direct communication with Cisco representatives
• Troubleshooting network connectivity
• Networking printers
• Maintaining switch closets, disabling open and un used ports
• Network cable installation
• Post issue follow up with customers
• Installation of Mac OS
• Mac OS and iPhone technologies install and support
• Application, software and systems testing
• Maintaining Audio visual equipment
• VoIP support
• Direct face to face customer service
• General knowledge of help desk and basic IT
• Supervision of 5 man teams in building audio visual sets
• Troubleshooting hardware in Pc computers and laptops
• Updating operating systems and anti virus software PROJECT MANAGEMENT
• Created and managed project plans for field ironworkers to start and complete water channels throughout riverside county
• Coordinated and conducted meetings with sub contractors, safety coordinators and contractors
• Managed re-location of fabrication yard
LEADERSHIP
• Responsible for night shift IT issues and or problems within the resort and conference center
• Technical Lead for deploying audio visual concepts and lay out for current and future events
• Conducted performance reviews and team compensation/bonus requests
• Responsible for hiring temporary services such as 3rd party AV distributors
• Excellent organizational, time management, and communication skills
• Mentored, trained, coached and lead direct and informal teams Certifications/Training
• CompTIA Security+ CE
• CompTIA Network+ Training (in progress)
• CCNA Training (in progress)
• MCDST Training (in progress)