Customer Service Manager

Location:

Monaca, PA

Salary:

40,000

Posted:

October 22, 2018

Contact this candidate

Resume:

Tuawana M Hickman

**** ***** **** *** ********, Ohio 43219 ***********@*****.*** 614-***-****

Objective

To obtain a position that compliments the use of my leadership, customer service, sales and data entry skills.

Experience

Personal Banker Sep 2017 – Present

JP Morgan Chase, Inc. Columbus, Ohio

Beginning Salary ~ $35,000.00

Responsibilities include answering phones, assisting customers with both opening

new accounts, answering questions about bank products and services, assisting customers with concerns they have about their existing accounts, offering bank products and services when appropriate. I also process teller transactions when necessary if we are short staffed on the teller line so the customers transactions are processed in a timely manner.

Shift Manager August 2015 – Sept 2017

Aldi, Inc. Aliquippa, Pennsylvania

Beginning Salary ~ $26,520.00 Current Salary ~ $30,500.00

Responsibilities included answering phones, supervising store associates in the absence of the store manager, monitoring the competitive environment and cleanliness within the store and the community and informing the store manager regarding adjustments necessary, providing feedback to store manager including customer comments or complaints or staff concerns, ensuring store associates comply with the company’s customer satisfaction guidelines and they demonstrate appropriate interactions with customers and other co-workers, communicate and model the values within the company to create a friendly environment and sense of teamwork among employees, ensuring a safe environment for both customers and team members, stocking and ordering product, maintaining cash control policies and procedures to minimize losses and ordering change for the store when needed.

Teller Supervisor December 2013 – July 2015

PNC Bank, Inc. Beaver, Pennsylvania

Begin Salary ~ $32,000.00 End Salary ~ $32,600.00

Responsibilities include answering phones, coaching and counseling four Customer Service Representatives, performing monthly branch audits, producing and reviewing monthly over/short reports with the team, organizing daily branch meetings, all office daily scheduling, balancing the main vault, maintaining branch cash levels and performing staff annual reviews.

Assistant Branch Manager December 2011 – November 2013

J P Morgan Chase Columbus, Ohio

Begin Salary ~ $37,000.00 End Salary ~ $37,500.00

Responsibilities include answering phones, coaching and counseling five Customer Service Representatives and four Personal Bankers, performing monthly and quarterly surprise cash audits, reviewing monthly over/short reports with the team, organizing and administering daily branch meetings, daily schedule creation, balancing the branch teller cash recycler, balancing the main vault (as needed), balancing the automated teller machine (as needed), maintaining branch cash levels and performing staff annual reviews.

Education

General Business Diploma September 1987 – June 1991

Brookhaven High School Columbus, Ohio

Customer Service Training January 1992

Huntington National Bank Columbus, Ohio

Personal Banker Training August 1996

Huntington National Bank Columbus, Ohio

Inbound Services Training April 2007

JP Morgan Chase Westerville, Ohio

Personal and Professional References

Kim Broyles

25 Spring Hollow Lane