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Administrative Assistant Customer Service

Whitman, MA, 02382
October 22, 2018

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Courtney L. Morrell

*** ***** *** #* *******, MA 02382

E-mail: Phone: 781-***-****


DeVry University- Online Chicago, IL February 2018- Present

Candidate for Bachelor of Science in Healthcare Administration

GPA: 4.0, Introduction to Business and Technology, Algebra, Critical Thinking and Problem Solving, Introduction to Healthcare Administration, Microsoft Office 2016

Curry College Milton, MA September 2014 – February 2016

Candidate for Bachelor of Science in Nursing

GPA: 3.5, Dean’s List all semesters, 3 Semesters Completed, Student Nursing Club

Anatomy I & II, Chemistry, Physiology I & II, Human Development, Substance Abuse Counseling, Psychology, Public Speaking


Cloud Health Technologies Boston, MA June 2018- November 2018

Administrative Assistant

Greet and check in all visitors

Screen all incoming mail and packages

Keep inventory of supplies and advise when to place orders

Supported remote and international offices with supplies

Facilitated companywide events

Managed caterings for meetings

Kept record of all current employees companywide

Blue Cross Blue Shield of Massachusetts Quincy, MA October 2017- April 2018 Member Service Associate

Understood knowledge of various product options for members

Answered incoming calls and responded appropriately for each member’s inquiries

Updated and kept valid record of phone conversations

Called healthcare providers to assist with members’ inquiries

Understood knowledge of benefits and claims for various products

Healthcare South- Cohasset Family Practice Cohasset, MA September 2016 – September 2017


Greeted and checked in patients by reviewing chart and insurance coverage

Answered phone calls and provided answers to various questions that patients had

Scheduled appointments based on appropriate times and days, of physician and patients

Called patients to inquire about testing and screening procedures that physicians order

99 Restaurants Braintree, MA March 2015 – May 2018

Server/ Bartender

Provided the best customer service under any conditions

Demonstrated knowledge of current specials being run: daily and quarterly

Shared information of menu items and newly added items as suggestions to customers

Expressed knowledge of food items on the menu as well as alcohol choices

Prepared alcoholic drinks for guests at bar and dining room


Customer service, leadership, communication, organization, scheduling, Microsoft Word, PowerPoint, Excel

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