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Administrative Assistant Manager

Southlake, TX
October 22, 2018

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Charlotte L DuBose

**** ********** **

Grapevine, TX 76051

901-***-**** /


Business professional providing high quality administrative and project administration duties. Flexible to constantly changing situations, and works well in a fast-paced environment. Extensive experience in a multitude of functions, including but not limited to over 10 years as an administrative assistant with excellent data management/integrity skills. Proficient in all Microsoft products. Relational database management experience, general accounting and product marketing skills. EXPERIENCE

02/16 – 10/2017 NTT Data, Inc. – Specialist/BPO Associate Level III

Consult for a Top 4 bank, perform auditing and remediation of client customer files to ensure they conform to Anti-Money Laundering (AML) standards

Ensure compliance to Federal regulations for all files

Deliver casework using dedicated case management system

Maintain accountability and ownership of processed information to ensure accuracy per client standards 10/15 – 02/16 Optomi Staffing Services

Assigned to:

Mary Kay, Inc. – Junior PIM Administrator

Administer user account and system access

Design and implement user security context groups and filters

Diagnose and correct issues and changes to PIM data

Make admin level changes required to implement user requests for changes to the PIM

User training and instructional wiki and video creation for training

Test and support application upgrades

Publish data for multiple markets to PEX/Mongo for inclusion on company website 09/14 – 07/15 Orgill, Inc. – Data and Applications Administrator – PIM Admin

Load and process product data and images, and monitor automated file processing in the Product Information Management System (PIM)

Coordinate with internal and external IT resources to ensure system availability

Diagnose and manage the correction of data issues and changes to PIM to accommodate new data fields and types

Make admin level changes required to implement user requests for changes to the PIM

Administer user account and system access

User training and operational maintenance procedure manual implementations

Liaise with the internal and external IT teams regarding upgrades and related technical issues

Monitor software development and new application releases, and test and support application upgrades. 10/11 – 09/14 Thomas & Betts, Inc. – Product Data Analyst - Electrical

Maintain marketing product data from multiple sources into a single PIM system (Fulltilt/QAD)

Gather and analyze product data to identify high priority goals based on provided business requirements

Attribute benchmark products to IDW standards

Project coordinator / lead for internal and external website development and deployment

Ensure interfaces from various databases are cohesively linked to company product website

Submit and track data requests used to populate multiple databases such as product datasheet and CAD database

Manage all Engineering Service Requests

EDI / IDX Coordinator

08/08 – 01/10 Southern Systems, Incorporated – Engineering Administrative Assistant

Maintain ISO 9000 quality practices through procedural updates, monthly training, quarterly audits and review meetings, and yearly UL audits.

Send Merchandise Sales Surveys to 25% of customer base per month

Compile monthly web site statistics, yearly steel and tool inventory

Track project due dates and progress for each engineering project

Produce mechanical and electrical technical manuals, documentation and training guides for customers

Maintain Material Shipper database for fabricated and purchased components shipped to job site

Process time sheets, attendance and bonus information on weekly and bi-weekly basis. 05/05 – 06/08 International Paper – Administrative Assistant

Support Divisional Lead Design Manager and Facility Manager for Customer Commitment Center

Manage invoices, check requests, and log processes for multiple cost centers

Use SAP accounting system in day-to-day cost journaling analysis

Coordinate all aspects of trade show logistics: registration, booth rental, booth gifts, attendee travel reservations, entertainment acquisition and marketing for five major industry shows each year

Manage, generate/distribute S&A data and reports to include capital spending, facility projects, and engineering costs

Prepare presentation materials and other documentation for facility inspections and audits as well as customer/potential customer visits

Wrote online updates to ICON capital intranet: wrote, updated and uploaded web pages, HTML programming

Project Lead to document, implement and maintain facility OSHA/VPP Star Rating

Vendor point of contact for facility maintenance 05/01 – 05/05 Manpower Staffing Services

Assigned to:

International Paper – Administrative Assistant / Account Executive / Training Administrator

Provide customer support by processing orders internally and externally with Trades partners for paper products from multiple mills

Coordinate inventory/shipping/receiving of product to/from plant locations

Manage disbursement of training vouchers for scheduled classes

Maintain project reports in training enrollment and completion, classroom evaluations, data entry and database design as well as daily reports for senior management TECHNOLOGICAL SKILLS

Windows Operating Systems and Office Suite, Lotus SmartSuite, Corel WordPerfect, UNIX, DOS, CBoPs & RISM interfaces, Unisys and SAP, Drupal, Fulltilt, QAD PIM, Adobe Scene 7 Publishing System, Adobe Acrobat, FlippingBooks, IDX and Gentran, Enterworks Enable PIM (Product Information Management), Electronic Case Management (ECM) by Deloitte, LexisNexis AML

Typing speed 78 wpm, 10-key by touch 11, 172 ksph EDUCATION AND CERTIFICATIONS

IBTA Project Management Certification

Undergraduate, University of Memphis

A+ Hardware and A+ Software

Network+ training

Project Management Fundamentals

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