Charlotte L DuBose
Grapevine, TX 76051
901-***-**** / ac7grf@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Business professional providing high quality administrative and project administration duties. Flexible to constantly changing situations, and works well in a fast-paced environment. Extensive experience in a multitude of functions, including but not limited to over 10 years as an administrative assistant with excellent data management/integrity skills. Proficient in all Microsoft products. Relational database management experience, general accounting and product marketing skills. EXPERIENCE
02/16 – 10/2017 NTT Data, Inc. – Specialist/BPO Associate Level III
Consult for a Top 4 bank, perform auditing and remediation of client customer files to ensure they conform to Anti-Money Laundering (AML) standards
Ensure compliance to Federal regulations for all files
Deliver casework using dedicated case management system
Maintain accountability and ownership of processed information to ensure accuracy per client standards 10/15 – 02/16 Optomi Staffing Services
Assigned to:
Mary Kay, Inc. – Junior PIM Administrator
Administer user account and system access
Design and implement user security context groups and filters
Diagnose and correct issues and changes to PIM data
Make admin level changes required to implement user requests for changes to the PIM
User training and instructional wiki and video creation for training
Test and support application upgrades
Publish data for multiple markets to PEX/Mongo for inclusion on company website 09/14 – 07/15 Orgill, Inc. – Data and Applications Administrator – PIM Admin
Load and process product data and images, and monitor automated file processing in the Product Information Management System (PIM)
Coordinate with internal and external IT resources to ensure system availability
Diagnose and manage the correction of data issues and changes to PIM to accommodate new data fields and types
Make admin level changes required to implement user requests for changes to the PIM
Administer user account and system access
User training and operational maintenance procedure manual implementations
Liaise with the internal and external IT teams regarding upgrades and related technical issues
Monitor software development and new application releases, and test and support application upgrades. 10/11 – 09/14 Thomas & Betts, Inc. – Product Data Analyst - Electrical
Maintain marketing product data from multiple sources into a single PIM system (Fulltilt/QAD)
Gather and analyze product data to identify high priority goals based on provided business requirements
Attribute benchmark products to IDW standards
Project coordinator / lead for internal and external website development and deployment
Ensure interfaces from various databases are cohesively linked to company product website
Submit and track data requests used to populate multiple databases such as product datasheet and CAD database
Manage all Engineering Service Requests
EDI / IDX Coordinator
08/08 – 01/10 Southern Systems, Incorporated – Engineering Administrative Assistant
Maintain ISO 9000 quality practices through procedural updates, monthly training, quarterly audits and review meetings, and yearly UL audits.
Send Merchandise Sales Surveys to 25% of customer base per month
Compile monthly web site statistics, yearly steel and tool inventory
Track project due dates and progress for each engineering project
Produce mechanical and electrical technical manuals, documentation and training guides for customers
Maintain Material Shipper database for fabricated and purchased components shipped to job site
Process time sheets, attendance and bonus information on weekly and bi-weekly basis. 05/05 – 06/08 International Paper – Administrative Assistant
Support Divisional Lead Design Manager and Facility Manager for Customer Commitment Center
Manage invoices, check requests, and log processes for multiple cost centers
Use SAP accounting system in day-to-day cost journaling analysis
Coordinate all aspects of trade show logistics: registration, booth rental, booth gifts, attendee travel reservations, entertainment acquisition and marketing for five major industry shows each year
Manage, generate/distribute S&A data and reports to include capital spending, facility projects, and engineering costs
Prepare presentation materials and other documentation for facility inspections and audits as well as customer/potential customer visits
Wrote online updates to ICON capital intranet: wrote, updated and uploaded web pages, HTML programming
Project Lead to document, implement and maintain facility OSHA/VPP Star Rating
Vendor point of contact for facility maintenance 05/01 – 05/05 Manpower Staffing Services
Assigned to:
International Paper – Administrative Assistant / Account Executive / Training Administrator
Provide customer support by processing orders internally and externally with Trades partners for paper products from multiple mills
Coordinate inventory/shipping/receiving of product to/from plant locations
Manage disbursement of training vouchers for scheduled classes
Maintain project reports in training enrollment and completion, classroom evaluations, data entry and database design as well as daily reports for senior management TECHNOLOGICAL SKILLS
Windows Operating Systems and Office Suite, Lotus SmartSuite, Corel WordPerfect, UNIX, DOS, CBoPs & RISM interfaces, Unisys and SAP, Drupal, Fulltilt, QAD PIM, Adobe Scene 7 Publishing System, Adobe Acrobat, FlippingBooks, IDX and Gentran, Enterworks Enable PIM (Product Information Management), Electronic Case Management (ECM) by Deloitte, LexisNexis AML
Typing speed 78 wpm, 10-key by touch 11, 172 ksph EDUCATION AND CERTIFICATIONS
IBTA Project Management Certification
Undergraduate, University of Memphis
A+ Hardware and A+ Software
Network+ training
Project Management Fundamentals