Octavias C. Daniels
**** ** ***** *** ● Miramar, FL 33027 ● 754-***-**** ac7gpp@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/octavias-daniels-a625154b/ EDUCATION
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY Tallahassee, Florida Bachelor of Science in Political Science, Minor in English December 2012 BROWARD COLLEGE Davie, Florida
Network Systems Technology Present
Curriculum Highlights: CompTIA A+, CompTIA Linux+, CompTIA Network+, CompTIA Security+, Cloud Essentials, MS Server 2012
CLEARANCE AND CERTIFICATIONS Top Secret/ SCI (Pending/Interim) and Secret (Active) FEMA ICS-100, ICS 700.b and CompTIA A+
EXPERIENCE
TECH SUPPORT ANALYST (INTERN) Fort Lauderdale, Florida City of Fort Lauderdale Information Technology Services August 2018 – Present
Provide on-site support for deployment and security remediation functions
Provide desktop, application and network application incident resolution
Process high volume user mass request using tools like TrackIT, KACE, Meraki, and Lan Sweeper
Level-2 production support including high volume calls
Installing and configuring Cisco VOIP, Ipad, and Iphone deployment
Installing email through Ipads and adding users computer’s to local domain
Installing network printers and printers via usb ASSISTANT OPERATIONS OFFICER (1st Lieutenant) Doral, Florida 2500 Military Intelligence Group, United States Army Reserve June 2018 - Present
Assisting administrative, operational, personnel, financial, and Human Resource aspects for Army Retention / Recruiting Battalion
Assisting a 112-member team in terms of performance, compensation, travel, hiring and dismissal, benefits, and retirement account management.
PLATOON LEADER (1st Lieutenant) Tallahassee, Florida United States Florida Army National Guard September 2012- May 2018
Successfully provided a maintenance logistic bay layout plan that decreased our logistic wait time by 5%
Changed the evaluation structure of leadership for optimal performance as the manager of a 75 member team
Increased organizational productivity by 10% by emphasizing product care over $12 million worth of construction equipment, tools, and vehicles
HOME LOAN PROCESSOR/LOAN SERVICE CLERK Tallahassee, Florida Envision Credit Union November 2015- June 2017
Reduced call time by 10% by coordinating every phase involved with loan closing, recording, and deliverables
Improved the imputation process which involved loan information systems for underwriting, document preparation, post-closing, and auditing
CUSTOMER SERVICE REPRESENTATIVE Tallahassee, Florida Preferred Managing Agency August 2012- September 2014
Decreased customer call wait time by 10% through detail oriented goal setting
Produced excellent counseling to insurance agents on their client’s options for financial payment plans