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Computer Operator Customer Service

Location:
Gwynn Oak, MD
Posted:
October 22, 2018

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Resume:

Stephen Lee Williams

**** *** *** ****

Parkville, MD 21234

Home-410-***-****

OBJECTIVE

Obtain a position as a team-player in a people-oriented organization where I can maximize my computer experience in a challenging environment to achieve corporate goals

KEY QUALIFICATIONS

Over thirty years of experience in the IBM mainframe environment

Ability to coordinate efforts and team up with other departments

Self-motivated with the ability to work independently with little or no supervision

Proven record of ability to perform well in a fast-paced job with attention to detail, schedules and deadlines

SECURITY CLEARANCE

HARDWARE

IBM ES 9000, IBM 4381, HITACHI AS/ES80, IBM Cartridge Drives 348*-****-****, Storagetek Tape Drive 4654, Sand 2000 Impact Printer, Xerox Laser Printers (models 4900, 9700, 4135, 4635, DP110), Ricoh 4000.

Zebra label printer, Hand held Medical/Bar Code Scanner,

SYSTEMS

MVS/OS390, TSO, ISPF, JES2, CA/DBMS, JCL, CMS, VTAM, VSAM, FAQ/FLEE, CICS, VSE/SP, VSE/VM, VSE/ESA, AS/400, AIX, GECS, OLP, PACS and Windows

OSView Monitor, Corepoint, MediPac, TSM (Tivoli), Cerner Millenium, ADUC, HNA User, Kronos, GE Centricity, Novell Console One, Remedy, BMC Magic, Cherwell, Citrix/Xenapp, HR Tracker, PACS

WORK HISTORY

LIFEBRIDGE HEALTH (Sinai Hospital) – Baltimore, MD

Computer Operator – October 2012 – Present

Execute daily production schedules and monitoring computer consoles and responding to system messages and initiating corrective actions.

Execute the TSM1/AIX Tivoli daily backups.

Provisioning for I.S. Security (Setting up user accounts by request in ADCU)

Adheres to production schedules; maintains operating records, logs, etc., fulfills necessary reporting requirements for production and equipment down time.

Prepares and distributes data reports bundles for user departments as scheduled.

Maintains Help Desk activities by answering user support calls after normal working hours.

Ensuring calls are properly logged, following up on calls and resolving users’ problems; responds to reports of malfunctions in computer terminals, personal computers, printers, etc.

Identifies user hardware and/or software problems and resolves them either directly or indirectly

through coordination with other IS personnel.

CSC (COMPUTER SCIENCE CORPORATION) - Lanham, MD

Sr. Computer Operator – February 2009 – February 2012

Schedule, execute and monitor production batch processing cycles

Track and print special forms and reports

Create outputs/extracts on appropriate media

Track, report and resolve all production GECS, ACS and cycle problems

INSIGHT GLOBAL INC: CHEVY CHASE BANK

Computer Operator - October 2007 – April 2008

Monitor the status of ATM machines, resolving problems and dispatching repair or service personnel as appropriate to minimize machine downtime

Receive problem calls and/or emails from end users regarding ATM repairs or concerns

Attempt problem resolution by troubleshooting or by offering basic training as appropriate to branch personnel

Analyze ATM malfunctions and perform immediate troubleshooting

SPHERION: YORK INTERNATIONAL (JOHNSONS CONTROL)

Sr. Computer Operator - February 2007- April 2008

Monitor the AS400 systems

Process jobs on the AS400

Run Mapics and system backups

Run AIX backups on the RS 6000

Track and print the output

Track and report all problems

Initialize tape for the LAN

Add tapes to the SAN system

TRADER JOE’S - Towson, MD

March 2001 /February 2002 - August 2006

Customer Service, ordering / inventory of products, pricing, stocking, cashier

AUTOMATIC DATA PROCESSING INC.

DEC 1986 - JUNE 2002

Mainframe Technical Support Specialist (Systems Analyst) April 1999 - June 2002

ADP – Owings Mills, Md.

Responsible for all upgrades to the CPU, System and Data Set List Utility (Patches/Release)

Regional RACF administrator (Resource Access Control Facility)

Monitor databases, Job Flow, DATAPOOL, PMF

Provide regional support to all users in the Owings Mills office as well as the PayExpert office (Internet region)

Sr. Computer Operator - April 1988 – April 1999

ADP – Towson, Md.

Responsible for processing payroll and other payroll-related jobs, billing, accounts payable and receivable, general ledger and payroll general ledger (PGLface) and management report

Coordinate job processing with attention to Hot processings, special requests and customs

Monitor job flow, reassessing priorities as needed throughout the day; coordinating requests from other ADP departments and personnel

Maintain printers and monitor output

Sr. Shipping Clerk December 1986 – April 1988

ADP Imprints – Towson, Md.

Worked with outside vendors to coordinate delivery of checks, vouchers, invoices and worksheets to other ADP centers

REFERENCES

Available upon Request.



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