Stuart G. Moffett

** ********* ** ****** ***** MD. 21117

410-***-****

ac7gjv@r.postjobfree.com

EDUCATION:

Bachelor of Science Education. Minor in Computer Science, Towson University, Towson, MD

CERTIFICATIONS:

•

A+

•

Lenovo

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Compaq

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Apple

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Toshiba

•

Epson

•

Dell

•

HP

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IBM

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Okidata

TECHNICAL SKILLS:

• Hardware: Lenovo, IBM desktops and laptops, Compaq desktops and laptops, Dell desktops and

laptops, HP Printers, HP servers, Apple MAC, IPhone and IPad, Cisco routers/switches, Network Cabling, BlackBerry.

Completed Web-based training on IBM flex system and blade servers.

• Software: MS Windows 2000, XP, 7, 10, MS Office XP, 2003, 2007, 2010, Outlook, Lotus Notes,

Apple MAC OS, Symantec virus software, Adobe Acrobat 6/9/10, Photoshop, Illustrator, Cisco

VPN, Nortel VPN, lPass, Verizon Air card software, LAN Support, Remedy, HP Service Center,

Clarify

PROFESSIONAL EXPERIENCE:

Marsh & McLennan Companies June 2016 - present

Senior Analyst-Onsite Technical Support

Responsible for supporting Marsh and Mercer users in Washington and Baltimore

Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Assists in supporting projects (i.e. laptop refresh)

Assists in the setup and operation of audio visual hardware as required by end user

Assists in administration and maintenance of technology infrastructure components

Worked with procurement group on ordering hardware and software for users

Daly Technical Services April 2016 - June 2016

Field Service Technician

Lead technician on the Baltimore City Schools System on “1 on 1 education project”

Supported Windows 7 and Windows 10

Serviced HP and Lenovo laptops for different school systems

Ordered warranty parts from vendors

Certified company in HP and Lenovo laptops

Diageo North America February 2014 – August 2015

Infrastructure Technical Analyst

Contracted from E-Biz Technology

Managed service tickets and site builds using Remedy and Service Now

Supported a variety of hardware and software

Installed and supported Microsoft Office 2010,2013, Lotus Notes and Outlook

Created, managed and designed detail documents of wired, wireless and fiber connections

Used Active directory to manage computer domain accounts and user password resets

Setup and managed wireless network

Inventory all network switches and create diagrams of locations

Managed all infrastructure connections in facility

Installed Peak and Markem systems for use in warehouse production

Provided support on Handheld scanners and Zebra Printers

Provided remote support to users with Windows Remote assistance

Supported approximately 50 users in person, 20 remotely

Northrup Grumman December 2013 – February 2014

Network / PC Technician 3

Contracted from Softpath

Supported a variety of HP hardware

Installed and supported Microsoft Office 2010, and Outlook

Handled staging of equipment for users running Windows 7

Installed and supported proprietary software in closed security areas

Used Active directory to manage computer domain accounts and user password resets

Supported approximately 1,000 users at BWI site

Diageo North America July 2013 - November 2013

Sr. IT Desktop Support Specialist

Contracted from Randstad to IBM Global Services

Managed service tickets and site builds using Remedy

Supported a variety of hardware and software

Installed and supported Microsoft Office 2010, Lotus Notes and Outlook

Managed staging of equipment for users running Windows 7

Used Active directory to manage computer domain accounts and user password resets

Provided remote support to users with Windows Remote assistance

Supported approximately 50 users in person, 20 remotely

Atos (formerly Siemens Business Systems)

Sr. Lead Technician

Contracted as technical support for the following accounts:

September 2000 - December 2012

Becton Dickinson

Desktop Support Lead Technician

Managed four technicians that covered multiple sites

Worked directly with executive level end users in person

Handled escalations from users and Account Managers

Supported a variety of hardware and software

Managed service tickets and site builds using Remedy

Was responsible for managing project of nine hundred conversions from Windows XP to

Windows 7

Worked on upgrade projects which included server upgrades to staging new PC for end users

with Windows XP or Windows 7

Installed and supported HP, IBM and Lexmark Inkjet and Laser printers

Supported and installed Microsoft Office 2003,2007 and 2010, Lotus notes and Outlook

Thompson Reuters

Sr. Desktop Support Technician

Provided second and third level support

Installed and supported Windows XP, Windows 7, Office XP" Office 2003,2007, and 2010

Built, serviced and configured Laptops and Desktops for user

Set up dispatching of vendors for warranty service

Gave remote support to users via MS Communicator

Supported Blackberry and other smart phones

Used active directory to manage computer domain accounts and user password resets

Coca-Cola North America

Senior Customer Engineer

Provided second and third level support

Installed and supported Windows XP, Windows 7, Office XP, Office 2003,2007, and 2010

Managed service tickets in Clarify and HP Service Support

Built, maintained and configured Laptops and Desktops for user

Worked on projects which included:

Server upgrades

Printer upgrade

MAC of offices and users

Staging PC's from Windows XP to Windows7

Used asset management programs for inventory control of computers and service parts

Ordered parts from vendors for warranty repairs

Installed and supported servers and infrastructure for the East and Midwest regions

Used Active directory to manage computer domain accounts and user password resets

Support for over one thousand users

Remotely supported users via MS Communicator, Nortel VPN, Cisco VPN or LAN Desk

Responsible for supporting Blackberry and other smart phones

Serviced Siemens HI-Path VOIP phone system

Installed and serviced Polycom video conference equipment

References upon Request

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