Cheryl Pearson

*** ****** ***** **

Elizabethtown, KY

Mobile: 314-***-****

Email: ac7gir@r.postjobfree.com

Work Experience:

Federal Government (03/2015 – Present)

Fort Knox, KY 40121 United States

Hours per week: 40

IT SPECIALIST Series: 2210 GS Grade: 11

Duties, Accomplishments and Related Skills:

ANALYZES console instructions, queries, error messages, schedules, programs and job control language (JCL) to determine proper operating procedures in executing production batch processing and backups in a large scale twenty-four-seven mainframe environment. INFORMS systems support and programming/developer staff of errors or problems with job runs, schedules, and/or system events. NOTIFIES and COORDINATED the response from appropriate system support staff in the event of unscheduled system downtime or unscheduled outage utilizing appropriate notification and severity procedures. MONITORS and CONTROLS work flow through job queues, user requirements and console messages to ensure that schedule deadlines and production standards are met. REVIEWS production printouts and reports to ensure quality standards are met. PERFORMS print distribution by attaching Computer Output Specification Sheets (736) as appropriate and identifying and storing all print in corresponding output pin lockers. OPERATES supporting mainframe peripheral equipment as required such as printers, consoles, hardware management consoles, and tape drives. MAINTAINS tape library by filing retained tapes in appropriate storage cabinets and running system jobs as required to generate and replenish scratch tape pool. MONITORS data center environment to maintain data center standards by performing routine checks to ensure optimum operability of all environmental controls assigned for use in data center. ANSWERS telephone or assists users with minor batch processing/backup problems or questions. PERFORMS routine maintenance on mainframe peripheral equipment and updates appropriate records; replaces ribbons and forms; runs tape cleaning cartridges; follows appropriate maintenance schedules and procedures.

CONTACTS vendor(s) as needed to perform repair on critical hardware such as printers, tape drives, and mainframe hardware IAW preexisting contracts.

SUCCESSFULLY maintains all log books and turnover reports.

PERFORMS routine or emergency Initial Program Load (IPL) on large scale mainframe computer system.

Familiarized, reviewed, and made recommendations to maintain computer operations Standard Operating Procedures (SOP) and notification lists.

TRAINS all new GS employees and contractors to ensure there is a basic understanding of all performance steps required to function as operators within the data center.

SELECTED as Lead scheduler for all three shifts ensuring proper scheduling of all jobs that process in CA7.

US Army HRC (10/2012 – 02/2015)

Fort Knox, KY 40122 United States

Hours per week: 40

Computer Operator Series: 0332 Pay Plan: GS Grade: 9

Duties, Accomplishments and Related Skills:

ANALYZED console instructions, queries, error messages, schedules, programs and job control language (JCL) to determine proper operating procedures in executing production batch processing and backups in a large scale twenty-four-seven mainframe environment.

INFORMED systems support and programming/developer staff of errors or problems with job runs, schedules, and/or system events.

NOTIFIED and COORDINATED the response from appropriate system support staff in the event of unscheduled system downtime or unscheduled outage utilizing appropriate notification and severity procedures.

MONITORED and CONTROLED work flow through job queues, user requirements and console messages to ensure that schedule deadlines and production standards are met.

REVIEWED production printouts and reports to ensure quality standards are met.

PERFORMED print distribution by attaching Computer Output Specification Sheets (736) as appropriate and identifying and storing all print in corresponding output pin lockers.

OPERATED supporting mainframe peripheral equipment as required such as printers, consoles, hardware management consoles, and tape drives.

MAINTAINED tape library by filing retained tapes in appropriate storage cabinets and running system jobs as required to generate and replenish scratch tape pool.

MONITORED data center environment to maintain data center standards by performing routine checks to ensure optimum operability of all environmental controls assigned for use in data center.

ANSWERED telephone or assists users with minor batch processing/backup problems or questions.

PERFORMED routine maintenance on mainframe peripheral equipment and updates appropriate records; REPLACED print ribbons and MAINTAINED tracking forms; RAN tape cleaning cartridges; FOLLOWED appropriate maintenance schedules and procedures.

Monitor group email folders for requests to modify critical production schedules.

Complete run sheets to add/modify production jobs and schedules:

Scheduling - Adding Mainframe Production jobs.

Scheduling - Defining Mainframe Production jobs.

Scheduling - Adding requirements to Mainframe Production jobs.

Scheduling - Date and time scheduling of Mainframe Production jobs.

Scheduling - Trigger scheduling for Mainframe Production jobs.

Scheduling - Inputting Workload documentation for Mainframe Production jobs.

Monitors, maintains, and enforces physical security, safety, and agency

standards, practices, and policies within the data center.

US Army HRC (07/2010 - 10/2012)

FT Knox, KY 40121 United States

Supervisor: Keith Parsons 502-***-****)

Okay to contact this Supervisor: Yes

Hours per week: 40

Series: 0332 Pay Plan: GS 9

Computer Operator

Duties, Accomplishments and Related Skills:

OPERATED the console of a 360 mainframe console system. Monitored a production environment to assure processing was completed within specified timeframes. Analyzed and resolved discrepancies in software failures in a multi-production environment.

ISOLATED the source of the failures and developed recovery methods as needed for top down application programs and systems including developing, analyzing, testing and debugging application programs. Performed procedures to identify, resolve mainframe application abends, ensuring systems were operated and maintained according to regulations.

DOCUMENTED recovery reoccurrences. Performed a variety of analytical and operational support duties necessary to maintain the efficient flow of standard and unique application software in a production environment using PERNET through the RUMBA Mainframe Display.

DETERMINED the extent of all failures considering a wide variety of conditions, options, systems and equipment characteristics as they related to priority processing which provided technical and operational information needed for recovery of abended applications.

Developed, prepared, analyzed spoilage reports and made recommendations for permanent improvements to applications software and hardware for more efficient operations.

ADVISED programmers, computer operators and others computer specialist during the implementation and installation of new application and operating systems. REPORTED statistics and status for batch input and output processing. PROCESSED batch production and test teleprocessing application. Assured the availability of the operating system and their peripherals, laser jet high speed Nuvera 144, 6500 impact printers. Ensured the quality, quantity and timeliness of printer output products. Responsible for developing, implementing and controlling job streams for the timely processing of computer runs for the multiprogramming computer systems. Coordinated and investigated functional user complaints. Recommended improvements to applications and software programs. Served as liaison between the branch and other office personnel. Provided technical leadership and guidance to information technology personnel. Reported security incidents and technical vulnerabilities to the Information Security Officer Responsible for defining and scheduling all activities associated with the production workload through the Automated Production Control System. Circumvent schedule workflow; move schedules forward and or backward, perform data set allocation, catalog, in catalog, lost catalogs, rename and scratches. Perform system analysis and job control language (JCL) programming functions when system failures occur as a result of computer software, hardware, operation, scheduling or application problems. Resolved all error conditions.

SELECTED over 5 other GS employees to retrieve and analyze productions listing and problem that cause runs to end abnormally.

REQUESTED by programmers, contractors, and analysts to personally correct error conditions by describing status of runs and errors encountered.

PROMPTLY provided support to computer specialist to determine courses of action for abnormal ending jobs.

US Army HRC (07/1996 - 07/2010)

Olivette, MO 63132 United States

Supervisor: Alex Elliott 502-***-****)

Contact: Yes

Hours per week: 40

Series: 0332 Pay Plan: GS 9

COMPUTER OPERATOR: MAIL OPERATION

Duties, Accomplishments and Related Skills:

PROCESSED incoming personal, classified, and confidential mail from the general public, congressional, civilian officials, and various branches of the government. MAINTAINED daily mail count and all Returned Mail logs.

SORTED all mail by office symbols for delivery and/or pickup within the command. RECEIVED, CONTROLLED and ACCOUNTED for registered, certified, and other special mail handling. In the absent of the Supervisor, INSTRUCTED employees in specific tasks and job techniques.

ANSWERED customer inquiries daily in person and/or via telephone. MAINTAINED weekly input data on an Excel spreadsheet for the unit weekly reports for the Branch Chief. MAINTAINED an electronic file copy of the report for Unit chief. In addition, worked as needed for basic assistance personnel in the outgoing mail department by processing outgoing mail being shipped by FedEx and UPS.

Education:

CA7 Operations Course (08/17)

Forst Park Community College St. louis, MO

Some College Coursework Completed

Contact this candidate