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Technical Writer Training

Location:
Wake Forest, NC
Posted:
October 22, 2018

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Resume:

MARLA R. DENICOLAIS ~ Retreat Lane, Wake Forest, NC 27587 919-***-**** ~ ac7gie@r.postjobfree.com

CONTENT DEVELOPMENT AND PUBLICATION TRAINING SPECIALIST

Talented, hard-working, and motivated individual with extensive knowledge of technology and professional training required for industry skills development and certifications. Proven leader, innovator, and consistent producer of eLearning deliverables and distribution. Excels at meeting deadlines and delivering results in an Agile team environment. Skilled at paying high attention to detail and accuracy.

AREAS OF EXPERTISE

Microsoft Word, Excel, PowerPoint, SharePoint, Outlook

Xyleme Content Management System

Oracle UPK (User Productivity Kit)

Adobe Acrobat Pro

Trello

Quality Assurance

PROFESSIONAL WORK EXPERIENCE

Global Knowledge ~ Cary, NC 2006 to 2018

Content Publication Specialist (2013 to 2018)

Developed IT and business skills development content for ILT and digital courses working with Subject Matter Experts, product and project management, and other related stakeholders. Maximized quality of deliverables using appropriate tools and platform. Managed development and distribution of IBM new courses and revisions. Maintained daily progress using Trello.

Web-Based Training Developer / QA Technical Writer (2006 to 2008)

Created web-based training lessons using Oracle UPK, reviewed/edited (QA) web-based training lessons, incorporated audio files into lessons, and co-led web-based training projects.

IBM ~ Raleigh, NC 2004 to 2006

Web-Based Training Developer / QA Technical Writer (Co-lead)

Managed Quality Assurance process. Developed web-based training lessons using IBM Content Producer. Created and maintained a version control process for target software updates and measured the impact on existing web-based training lessons and curriculum. Technical Writer for Quick Reference Guides. Implemented and maintained client review tracking system. Facilitated communications between client and Developers.

EDUCATION

Bachelor of Arts in Business Administration, Rockford University, Rockford, IL 1992



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