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Customer Service Manager

Location:
Johannesburg, Gauteng, South Africa
Salary:
R12000
Posted:
October 22, 2018

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Resume:

Name:

Elsenia Andrea Johns

Date of Birth:

** ******* ****

671***-****-***

Address:

** ********** ****

Wentworth

Durban

4052

Contact Details:

Cell: 083-***-****

Email Address:

ac7gd4@r.postjobfree.com

Nationality:

South African

Marital Status:

Married

Dependants:

Licence:

None

Code 08

Candidate Profile:

Office: Admin Assistant / Reception / Data Capture

Languages:

English and Afrikaans

Education:

Grade 12

Interests:

Reading

Cooking

Computer Skills:

Certificates:

MS Office:

oExcel

oWord

oOutlook

oInternet Explorer

oPastel

oPowerpoint

oIntroduction to Excel & Word

oSight & Sound College – Secretarial Course

oReceptionist of the Year Award

oP.R. Course

School:

Newlands East Senior Secondary

Matric – 1985

Subjects:

English

Afrikaans

Biology

History

Home Economics

Needlework

Character References :

Brenda Joubert (Chicken Licken Head Office HR Manager)

53 Booysens Road

Booysens

Johannesburg

Gauteng

Telephone:

082-****-*** / 011-***-****

Character References :

Shakeerah Mohamed (Garden City Clinic)

Mayfair

Johannesburg

Gauteng

Telephone:

082-***-****

I have the following skills:

Leadership, Adaptability, Independence, Dedicated, Work Efficiency, Problem Solving, Team work, Multi Task & Self- Motivation, Punctual & Reliable, Honesty & Integrity for frontline, financing, franchise and customer relations with strong customer service skills as well as professionalism and etiquette of which I have 20 years working experience.

Key Competence:

Team player, quick learner and eager to learn, work well under pressure and always willing to improve my skills. Good computer skills.

I would like the opportunity to work at your company, which will allow me to continually achieve excellence in the work that I have learnt and to apply my knowledge and skills to the best of my ability.

Employment History: Golden Fried Chicken t/a Chicken Licken Head Office

01st July 1999 – 9 March 2018

Promoted to Franchise Assistant / Relief Switchboard /

Reception

Duties: Reply to emails and send letters for and on behalf of:

Franchise Manager: Arranging a communication link between internal, external Customers successful via email, telephone & fax. Manage and coordinate meetings.

Fax, scan and copy documents

Liaise with New and existing franchisees

Assist new franchisees with application forms

Create new files as and when required

Set up meetings for new prospective franchisees to meet board of directors

General filing

Credit checks for new Franchisees

Request site evaluations for proposed

Premises

Book (Psychometric) tests for all new applicants

Keep track of deposits paid for new Chicken Licken stores

Request sketch plans and costings from the

designers (Architects)

Request for franchise agreements from

legal department and landlords

Liaise with Landlords for new / expired lease agreements

Maintain all lease agreements are up to date, bind and file in the correct system

Hand over completed application (file) to the

Projects department for development

Book accommodation for staff (area managers)

Book flights for staff (area managers)

Screen calls to directors and management

Sign for courier deliveries of plans etc.

Promoted to Accounts Clerk / Data Capture

Capturing purchases and sales for company stores

Input of daily sales and month-end figures

Process supplier invoices and recons

General filing

Process cash expenses

Process cheques for payment

Ordering of deposit books for company stores

Maintain supplier invoices, summary sheets, recons, stock sheets, daily sales slips and listing

Finance Department / Switchboard

Enquiries / Help Desk

Maintain switchboard and direct calls to relevant people

Make sure messages are relayed accurately

Manage petty cash

Distribute incoming mail

Dispatch outgoing mail

Coordination of deliveries and collections

Receiving of Royalties and Advertising monthly paperwork

Complaints line handling

Banking of cheques daily

Application of new telephone lines

Booking of conference room for meetings etc.

Ordering of stationery for the office and company stores

Employment History: Garden City Clinic, Mayfair West, Johannesburg

6th April 1998 – 30th June 1999

Assistant to Admin Manager

Duties:

Maintain the switchboard and direct calls

Faxes and memo’s

Distributing incoming mail correctly and timeously

Updating and control of department registers

General filing

Requesting patient files / documents from archives

Patient accounts and billing enquiries

Relief switchboard for reception

Welcoming of VIP patients and ensuring smooth running of their duration at the clinic

Ordering of stationery / office supplies for the entire hospital (admin and ward staff)

Booking of conference room for Doctors meetings

Garden City Clinic, Mayfair West, Johannesburg

27th October 1989

Assistant Front Office Manageress (RECEPTION)

Duties:

Patient / telephone enquiries

Receiving and discharge of patients

Manning of telephones at reception

Patient admissions and pre-admissions

Discharge and strict control over discharge of private patients

Assist confirmations with pre-admissions and authorisations from medical aids

Assist management and staff in respect of leave charts for receptionists and porters

Control of daily register for reception staff and porters

Training of staff on computers, switchboard and reception etiquette

Orientation and induction on new staff

Problem solving

Controlling of bed bookings and theatre bookings

Assisting doctors with patient admissions etc

Liaise with pastors and ministers for very sick patients

Prepare week-end call list for doctors

Arranging accommodation for foreign patients and their families



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