Donna Whitley

**** *********** **, **** ******, NC 27587 919-***-**** - ac7gaq@r.postjobfree.com

Summary

Branch Manager with 14 years in B2B sales, branch operations, P&L, forecasting, recruiting, interviewing, and training. Highly responsible, organized and self-motivated. Driven to improve, sales, client relationships, decrease turnover and improve productivity. Organized, possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.

Experience

Market-Branch Manager

Dec 2012 – July 2018

Manpower Group – Oxford NC

Selling Branch Manager

B2B experience

Achieving profit results, consistent with established expectations.

Effective management of permanent staff (selection, compensation, training, development).

Implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits.

Implementing and managing the Corporate Service Standards, including the Quality Performance Program.

Implement and manage a detailed marketing program to build and attract clientele and manage public relations for assigned branch.

Direct and manage Staffing Specialists customer development activities, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues.

Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments.

Recruit, select, train, and evaluate Staffing Specialists using guidelines and materials developed by Corporate Headquarters.

Provide overall supervision and counsel to branch service staff.

Conduct regular permanent staff meetings to ensure good communication within local branches.

Inform employees of Manpower's strategies, objectives and results locally, regionally and nationally.

Review all financial and general management reports.

Implement bill/pay structure to ensure a proper gross profit level.

Assist management in the annual preparation of a detailed forecast including projected billable hours, sales, gross profit and net profit (manage expenses necessary to achieve the desired net operating profit).

Sales force and CRM experience

Contract negotiation

On-site Staffing Specialist/Recruiter

Sept 2004 –Dec 2012

Manpower Group – Zebulon, NC

Manage 4 locations of The Noel Group with over 100 employees

Interact with Management, Procurement and Executives to develop and maintain relationships with clients

Responsible for recruiting, interviewing and retention of Manpower associates

Resolve employment-related disputes through proactive communication.

Conduct client customized safety training

Coach employees

Provide requested management reports

Manage unemployment and worker’s comp claims

Owner

February 2002 to September 2009

The Hot Spot Tanning Place – Wendell, NC

Owned and operated Tanning Salon

Managed up to 10 employees

Processed Payroll

Managed all Accounting

A/P – A/R Supervisor

April 1993 to January 1999

The Body Shop – Wake Forest, NC

Managed approximately 30 franchise accounts for the entire US

Collect all outstanding receivables from Franchisees

Compiled month end reports

Interface A/R and A/P to G/L accounts

Process monthly statements

Code and process invoices

Manage all check request, expense reports and petty cash

Assisted with National Franchise Meetings

Financial Control Assistant III

April 1993 to April 1996

Memorex Telex – Raleigh, NC

Processed payroll for approximately 1300 employees Prepared monthly reports

Prepared and audit payroll checks Prepared journal entries

Maintained vacation and sick reports Processed intercompany billings

Processed journal entries

Skills

B2B sales. prospecting and cold calling, contract negotiation, client relationship management, sales forecasting and reporting, solution selling, Salesforce, CRM dynamics

Education

East Wake High School

Wendell, NC

High School Diploma

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