Analytical Thinking - Empowers Others – Leadership - Conflict Resolution - Interpersonal Awareness PROFESSIONAL EXPERIENCE
August 2016 – Current TVR Communication Representative, TVR Communication
Engage with and assist patients throughout Montefiore-Nyack Hospital and Albany Medical Center, with utilizing their telecommunication devices.
Perform electronic troubleshooting and work with other cross functional teams to resolve any technical issues affecting service to patients
Monetary collection for television and phone services as required
General bookkeeping – (i.e. payment allocations, credits, and account notations)
Cultivate and maintain excellent customer relationships with patients and staff members
Upholding the We Care Standards
July 2012 – June 2016 Office Manager, Just A Cleaning Service
Ensured that service delivery is consistent with the highest quality of standards within the organization
Communicated with client(s) regularly to ensure satisfaction, identify opportunities, and provided status updates on daily operations and projects.
Conducted Inventory management functions
Performed Marketing initiatives to grow client base February 2008 – January 2009 Security Officer, Morristown Memorial Hospital
Protected patients, staff, property, information, and the hospital's reputation
Responded to emergencies, criminal activity and disturbances to resolve issues
Enforced the safety of the hospital premises
Assisted in evacuations during times of danger
January 2006 – January 2008 Security Officer, Wellmont Memorial Hospital
Answered alarms and investigated disturbances
Monitored and authorized the entrance and departure of employees, visitors, and other persons and maintained security of the premises.
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Diploma - Newton High School, Newton, New Jersey – June 1995 TECHNICAL SKILLS
Proficient in Microsoft Office: Word, Excel & Outlook