RAFAEL TOLEDO

845-***-****

Email: ac7gap@r.postjobfree.com

CORE COMPETENCIES

Analytical Thinking - Empowers Others – Leadership - Conflict Resolution - Interpersonal Awareness PROFESSIONAL EXPERIENCE

August 2016 – Current TVR Communication Representative, TVR Communication

Engage with and assist patients throughout Montefiore-Nyack Hospital and Albany Medical Center, with utilizing their telecommunication devices.

Perform electronic troubleshooting and work with other cross functional teams to resolve any technical issues affecting service to patients

Monetary collection for television and phone services as required

General bookkeeping – (i.e. payment allocations, credits, and account notations)

Cultivate and maintain excellent customer relationships with patients and staff members

Upholding the We Care Standards

July 2012 – June 2016 Office Manager, Just A Cleaning Service

Ensured that service delivery is consistent with the highest quality of standards within the organization

Communicated with client(s) regularly to ensure satisfaction, identify opportunities, and provided status updates on daily operations and projects.

Conducted Inventory management functions

Performed Marketing initiatives to grow client base February 2008 – January 2009 Security Officer, Morristown Memorial Hospital

Protected patients, staff, property, information, and the hospital's reputation

Responded to emergencies, criminal activity and disturbances to resolve issues

Enforced the safety of the hospital premises

Assisted in evacuations during times of danger

January 2006 – January 2008 Security Officer, Wellmont Memorial Hospital

Answered alarms and investigated disturbances

Monitored and authorized the entrance and departure of employees, visitors, and other persons and maintained security of the premises.

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

EDUCATION

Diploma - Newton High School, Newton, New Jersey – June 1995 TECHNICAL SKILLS

Proficient in Microsoft Office: Word, Excel & Outlook

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