Accomplished, high-performance Customer Service Representative with over twenty-two
years of experience in shipment handling, tracking and resolution. Managing day to day
shipping operations for large-scale companies and projects. Exceptional attention to detail;
excellent written, verbal and interpersonal skills, ability to meet deadlines ahead of
schedule and work well under pressure while managing complex projects.
Microsoft Office Suite Applications Strong organizational skills
(Word, Power Point, Excel, Outlook), Active listening skills
Lotus Notes Skills Energetic work attitude
Computer efficient Courteous demeanor
Detail oriented Inventory control familiarity
Adaptive team player Telecommunication skills
Customer service expert Administrative Support
Problem solver Inventory management
Strong decision-making ability, Ambitious self-starter
Efficient and accurate Analytical/Research
Domestic Engineer Feb 2017 to Current
Serve as a transporter with an average of six hours per day, for kids to doctor
appointments, school, shopping and sports activities.
Coordinate hours around practice times and game schedules to ensure kids arrive at
their prospective places at the right time and on time.
Shipping Production Operator Dec 2015 to Feb 2016
Express Employment Professionals McMaster Carr Atlanta, Georgia
Supplier of industrial and commercial facilities worldwide, specialized in next day
delivery of maintenance, repair and operation materials, supplies of mechanical,
electrical, plumbing and utility hardware.
Managed daily record of shipments, receiving and inventory.
Reported resolved quality problems daily to leadership.
Audit/Verification of products updated to ensure the correct weight and packaging
Followed critical company policies as required.
Developed highly empathetic client relationships and earned reputation for
exceeding sales goals.
Managed quality communication and customer support.
Expediting Assistant Apr 1998 to Jan 2013
Stromquist and Company
Supported as Front Line Customer Service for expedition of orders for McKenney's,
Robert Shaw, Honey Well and Atlanta Board of Education.
Consulted with shipping representatives and vendors to ensure merchandise and supplies were delivered by predetermined dates according to Sales Representatives.
Analyzed production schedules and determined which items should be sent first
according to shipment completion and scheduled delivery dates.
Communicated all merchandise needs or issues to appropriate supervisors.
Coordinated and managed delivery of parts with carriers (Carrier 1, Express Carrier,
Delta Dash, FedEx and Air-born).
Managed international and domestic shipments to Hawaii and Alaska.
Resolved customer issues with next day air carriers and FedEx Ground by ensuring
parts were delivered on time.
Resolved labeling issues with incorrect addresses or zip codes.
Created detailed work progress reports; included costs, production issues and
Assisted as a switchboard operator for front-line customer calls.
Net Results: Improved efficiency and productivity by ensuring that quality controls
were properly administered.
Delivered a quality product to our customers.
Volunteer on Saturdays’ May 2017
Help prepare food for customers pick up
Help take customer food to the vehicle
Help Load food in vehicle for customers
Education and Training
Diploma, Business Administration Technologies May 2015
West Georgia Technical College Douglasville, Georgia
Business Administration Technologies
Associate Degree, Business Administration Technologies May 1985
Denmark Technical College South Carolina, Denmark
Business Administration Technologies
Certificates, MS Excel and MS Word Application Professional Certificates, Administrative