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Customer Service Assistant

Location:
Douglasville, Georgia, United States
Salary:
$10.50- 12.50 hour
Posted:
October 23, 2018

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Resume:

LORINE COATNEY

Douglasville, GA ***** H: 678-***-**** C: 770-***-**** ac7g76@r.postjobfree.com

Summary

Accomplished, high-performance Customer Service Representative with over twenty-two

years of experience in shipment handling, tracking and resolution. Managing day to day

shipping operations for large-scale companies and projects. Exceptional attention to detail;

excellent written, verbal and interpersonal skills, ability to meet deadlines ahead of

schedule and work well under pressure while managing complex projects.

Skills

Microsoft Office Suite Applications Strong organizational skills

(Word, Power Point, Excel, Outlook), Active listening skills

Lotus Notes Skills Energetic work attitude

Computer efficient Courteous demeanor

Detail oriented Inventory control familiarity

Adaptive team player Telecommunication skills

Customer service expert Administrative Support

Problem solver Inventory management

Strong decision-making ability, Ambitious self-starter

Efficient and accurate Analytical/Research

Experience

Domestic Engineer Feb 2017 to Current

Douglasville, GA

Serve as a transporter with an average of six hours per day, for kids to doctor

appointments, school, shopping and sports activities.

Coordinate hours around practice times and game schedules to ensure kids arrive at

their prospective places at the right time and on time.

Shipping Production Operator Dec 2015 to Feb 2016

Express Employment Professionals McMaster Carr Atlanta, Georgia

Supplier of industrial and commercial facilities worldwide, specialized in next day

delivery of maintenance, repair and operation materials, supplies of mechanical,

electrical, plumbing and utility hardware.

Managed daily record of shipments, receiving and inventory.

Reported resolved quality problems daily to leadership.

Audit/Verification of products updated to ensure the correct weight and packaging

were used.

Followed critical company policies as required.

Developed highly empathetic client relationships and earned reputation for

exceeding sales goals.

Managed quality communication and customer support.

Expediting Assistant Apr 1998 to Jan 2013

Stromquist and Company

Supported as Front Line Customer Service for expedition of orders for McKenney's,

Robert Shaw, Honey Well and Atlanta Board of Education.

Consulted with shipping representatives and vendors to ensure merchandise and supplies were delivered by predetermined dates according to Sales Representatives.

Analyzed production schedules and determined which items should be sent first

according to shipment completion and scheduled delivery dates.

Communicated all merchandise needs or issues to appropriate supervisors.

Coordinated and managed delivery of parts with carriers (Carrier 1, Express Carrier,

Delta Dash, FedEx and Air-born).

Managed international and domestic shipments to Hawaii and Alaska.

Resolved customer issues with next day air carriers and FedEx Ground by ensuring

parts were delivered on time.

Resolved labeling issues with incorrect addresses or zip codes.

Created detailed work progress reports; included costs, production issues and

inventory.

Assisted as a switchboard operator for front-line customer calls.

Net Results: Improved efficiency and productivity by ensuring that quality controls

were properly administered.

Delivered a quality product to our customers.

Volunteer on Saturdays’ May 2017

Help prepare food for customers pick up

Help take customer food to the vehicle

Help Load food in vehicle for customers

Administrative duties

Education and Training

Diploma, Business Administration Technologies May 2015

West Georgia Technical College Douglasville, Georgia

Business Administration Technologies

Associate Degree, Business Administration Technologies May 1985

Denmark Technical College South Carolina, Denmark

Business Administration Technologies

Certificates, MS Excel and MS Word Application Professional Certificates, Administrative

Support Assistant



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