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Customer Service Network

Canovanas, PR, 00729
October 23, 2018

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Luitpoldo M. Marrero Ramírez

**** ****** ***** *** ***. 124 Winter Park FL 32792

Tel. 787-***-**** *



To obtain a position where I can demonstrate my skills and knowledge during my academic and my work experience.


Public Buildings Authority

Chief Information Office 2017 to 2018

o Set objectives and strategies for the IT department o Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits

o Design and customize technological systems and platforms to improve customer experience

o Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization

o Approve purchases of technological equipment and software and establish partnerships with IT providers

o Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance

o Direct and organize IT-related projects

o Monitor changes or advancements in technology to discover ways the company can gain competitive advantage

o Analyze the costs, value and risks of information technology to advise management and suggest actions

Department of Natural and Environmental Resources

Director IT Infrastructure, networks and telecommunications 2014 to 2016 o Drive and deliver a comprehensive global network architecture and strategy that encompasses the entire network service portfolio across all Honeywell sites worldwide

o Lead a team of Subject Matter Experts to develop and deliver a comprehensive and contemporary global network architecture and strategy that consolidates Voice, Video and Data networks, using Software Defined Networking, Network Function Virtualization, Automation and Orchestration, Hybrid Clouds, Intent Luitpoldo M. Marrero Ramírez

7743 Acordn Woods Cir Apt. 124 Winter Park FL 32792 Tel. 787-***-**** *


o Based Networking, Segmentation, Internet of Things, Edge Intelligence, Predictive and Self Learning Modeling

o Drive the evolution of architectural standards and designs using consistent service standards that are global, agile, scalable and easy to maintain o Create compelling business cases around problems, outcomes, risks, benefits and the financial justification required to execute on them o Ensure network solutions that meet cyber safety, compliance and regulatory requirements of the business

o Ensure solutions conform to network standards, are documented, kept current and keep pace with business demands

o Ensure network solutions are highly available, redundant, fault tolerant, diverse and affordable

o Drive roadmaps and timelines for new network capabilities and functionality o Create an Automate first culture that builds in network optimization and automation opportunities from the onset, and accelerates adoption and rollout plans in the existing infrastructure

o Understand business processes, and assess business needs to assist with the development and deployment of network services

Administration Automobile Accident Compensation

System and Network Administrator 2010 to 2014

o Installing and configuring software, hardware and networks o Monitoring system performance and troubleshooting issues o Ensuring security and efficiency of IT infrastructure

Network and Computer Technician 2002 to 2010

o Design and install well-functioning computer networks, connections and cabling o Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

o Inspect LAN infrastructure and fix minor or major problems/bugs o Test and configure software and maintain and repair hardware and peripheral devices o Evaluate network performance and find ways of improvement o Organize and schedule upgrades and maintenance without deterring others from completing their own work

o Do regular data backups to protect the organization’s information o Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Luitpoldo M. Marrero Ramírez

7743 Acordn Woods Cir Apt. 124 Winter Park FL 32792 Tel. 787-***-**** *



Plant and Technical Supervisor 1998 - 2002

Electronics Technician 1996 - 1998


June 2017 Universidad del Este School of Professional Studies

Master in Strategic Management and Leadership.

June 2013 Universidad del Este School of Professional Studies

Bachelor of Business Administration in Computerized Information Systems and minor in Criminal Justice Administration.

December 2013 Universidad del Este School of Technical Studies

Certificate Technical Professional Repair of

Computer and Network Installation.


Windows Operating System, IOS and Windows Server, MS Exchange Server, Ownership and control of programs MS Word, MS PowerPoint, MS Publisher, MS Excel, MS Access, MS Outlook, MS OneNote, MS InfoPath. Domain structured wiring, Network design and implementation. Customer service, Ability to work under pressure and with minimal supervision, Ability to learn quickly, File skills, Switchboard management.

Luitpoldo M. Marrero Ramírez

7743 Acordn Woods Cir Apt. 124 Winter Park FL 32792 Tel. 787-***-**** *



June 2017 FEMA IS-00200.b ICS for single Resources and Initial Action Incident, IC S-200 June 2017 FEMA IS-00800.b National Incident Management System (NIMS) May 2017 FEMA IS- 00100.b Introduction Incident Command System IC-100 May 2017 FEMA IS-00700.a National Incident Management System (NIMS) November 2015 VMware vSphere: Install Configure, Manage {V6} November 2014 CompTia HealthCare HIT

June 2014 CompTia Security +

June 2014 Microsoft Certified Solutions Associate (MCSA) June 2014 Configuring Advanced Windows Server 2012 Services June 2014 20411D Administrating Windows Server 2012 June 2014 20140 Installing and Configuring Windows Server 2012 February 2014 Certified Computer Support Specialist (CCSS) February 2014 CompTia A+ Support Skills

February 2014 CompTIA Network+ Certification, N10-005 January 2014 A+&Network+ ONLINE

October 2012 Structure Cabling, Fiber Optic System II August 2012 Introduction to Networking


Available if requested.

Contact this candidate