Ryan Thomas

MBA,PRM

Experienced FinTech Professional

Certified SCRUM Product Owner

I N F O E X P E R I E N C E

Address

**** *** ***** **.

Dexter, MI 48130

Phone

630-***-****

Email

ac7g4q@r.postjobfree.com

Guidance Product Development Manager

TD Ameritrade / Ann Arbor, MI / Feb 2017 – Present

• Lead product innovation and features for TD Ameritrade Portfolios iOS and Android applications leading to a 160% YTD increase in mobile usage rates

• Drove and developed a product roadmap to provide customers a simple, easy to understand interface for their financial holdings and the ability to manage their investments from a mobile device

• Oversaw a 470% YoY customer adoption of mobile app usage and continuous 4.5 rating in both app stores

• Guided and coordinated regular monthly releases for both Android and iOS platforms

• Worked with stakeholders to position our product line based upon customer feedback, analytics driven analysis, customer analysis, and competitor analysis

• Helped development teams and the greater product organization to adapt and adopt agile processes

Manager of Product Management

Pulse Systems, Inc. / Kansas City, MO / May 2016 – Feb 2017

• Lead a Product Management team to help oversee a legacy suite of Practice Management, EHR, and EDI software products

• Oversaw a 53% average monthly velocity increase through procedural efficiency over the last year

• Mentored and trained a new Product Manager to take over a multimillion- dollar product line and lead development and design efforts

• Lead two development teams comprised of twenty cross functional, multi- national team members

• Personally guided and directed a patient centric portal, mobile application, as well as credit card payment engines and EDI integration for legacy products

• Drove and coordinated monthly releases across three product lines and all functional departments within the organization at bi-monthly Go-To-Market meetings

• Guided product strategy and road maps in monthly Internal Product Steering committee meetings across all department heads within the organization

• Assisted in developing overall company and product positioning based upon customer feedback, aggregate industry and sector data, expected growth rates, and current market penetration by competitors website

https://www.linkedin.com/in/

ryan-thomas-mba-prm-

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E D U C A T I O N

Master’s in Business

Administration

University of Missouri

Columbia / MO

GPA / 3.75

December 2014

Bachelor of Science, Finance

Northern Illinois University

DeKalb / IL

December 2009

Certified SCRUM Product Owner

Scrum Alliance

July 2017

Professional Risk Manager

Professional Risk Managers’

International Association

Series 7 and 66

FINRA

Product Manager

Pulse Systems, Inc. / Kansas City, MO / Feb 2015 – May 2016

• Worked with clients to understand needs, market trends, and competitive landscape for healthcare technology

• Proposed and launched an innovative mobile app that allowed physicians to manage their patients care directly from their phones from anywhere

• Effectively guided client centric products, while delivering value to clients and creating scaleable growth through strong product strategy and agile software practices

• Lead product design to integrate cloud based products with both modern initiatives, and legacy client server based applications

• Facilitated product feature prioritization and dynamically managed backlog

• Created, managed, and groomed feature requirements through user stories containing detailed acceptance criteria

• Modeled proposed workflows through detailed process mapping

• Developed yearly product roadmaps and product positioning goals

• Collaborated with sales, marketing, business development, client service, and analytics teams

• Contributed to the development of a product marketing plan and product marketing activities

• Tracked and reported weekly to the executive team on risks, product evaluations, and strategy decisions

E X P E R I E N C E C O N T I N U E D

S K I L L S

I N T E R E S T S

Cycling Travelling Music

Simplified Issue Specialist

Bankers Life and Casualty / Chicago, IL / Sept 2011 – Jan 2015

• Underwrote over 1,000 Medicare Supplement and Life Insurance policies on a monthly basis and over 50 cases daily by reviewing client’s medical history and ICD-9 claims

• Verified and reconciled all account inaccuracies and approved overpayment refunds and ensured that all credits and debits were explained for Medicare Supplement policies for my entire team

• Maintained a 97.5% quality rating average and a 115% production average throughout my career

• Corresponded one on one with the sales field, providing swift resolution to high priority cases

• Trained and mentored new hires by providing one on one assistance and guidance on state regulations

• JIRA

• Confluence

• PowerPoint

• Flash

• MS Word

• Excel

• SQL

• Bloomberg Essentials

L A N G U A G E S

• English

• Market segmentation

• Agile development

• Product positioning

• Roadmap development

• Team leadership

• Feature prioritization

• Product delivery coordination

• Mobile application development

• Website development

• Stakeholder coordination

• Customer analytic analysis

E X P E R T I S E

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