QUALITY ASSURANCE ANALYST/ CUSTOMER DELIVERY
QA Testing / Product Delivery / Project Coordination / ERP & Enterprise Systems
US citizen with 4+ years of IT experience as Quality Assurance (QA) Analyst and Project Coordinator roles. Worked extensively on the implementation, delivery and testing of ERP and other enterprise systems for clients.
Strong experience in manual software testing of web and client server applications.
Experienced in all phases of Software Development Life Cycle and Testing Life cycle.
In-depth experience in Functional and System Integration testing with complete End to End testing.
Experienced working with several clients and testing simultaneously for different customers, with 100% client satisfaction.
Extensively worked using Oracle database with good understanding of SQL.
Proficient in ERP Order-to-Cash and Procure-to-Pay functional test cases for end-to-end ERP modules and functionality.
Strong organizational, planning and communication skills.
Excellent team player as well as an individual contributor.
QA Testing & Methodologies
Test Plans, Cases & Processes
Regression & Negative Testing
User Acceptance Testing
ERP/Oracle E-Business Suite
ERP: Oracle E-Business Suite R12.x, Oracle Applications 11i
Application Compliance: Payment Card Industry (PCI), Good Manufacturing Practices (GMP), Sarbanes-Oxley (SOX)
Databases: Oracle 9i/10g/11g/12c
Development Methodologies: Waterfall, Agile development
Development/Testing: SQL, PL/SQL, Java, SQL Developer, TOAD, JIRA, Bugzilla, Selenium
Configuration/Version Management: Apache Subversion (SVN), M-Files
Web Technologies: Java Web and Swing applications, XML, HTML
Web Services: RESTful, JSON, SoapUI
Platforms: MS Windows, Linux
Office Productivity Tools: Word, Excel, Powerpoint
Quality Assurance Analyst at eprentise Nov 2014 – Dec 2017
eprentise software enables business customers to leverage their existing investments in Oracle E-Business Suite (EBS) ERP by allowing financial and operational transformation options. This reduces the total cost of ownership by avoiding ERP re-implementation and providing access to complete, consistent, and correct information across the enterprise. I my role I supported all the four product lines: Flexfield, Reorganization, Divestiture and Consolidation. The product is used by clients in their ERP installation and I helped test the product releases and also the client systems to validate the product implementation results (System Testing, Integration Testing and User Acceptance Testing).
My Responsibilities included:
Developing and executing manual test cases for client server and web based systems.
Certifying the quality level of new and existing system features from a functional, regression testing and integration testing perspective.
Developing specifications and documenting the test criteria and test plans.
Continuously improving the quality of the software by preventing, quickly detecting, and validating software and process defects.
Working with a diversified client base located in multiple time zones and successfully supporting their testing efforts (System Testing, Integration Testing and User Acceptance Testing).
Tested financial and supply chain test cases for Order-to-Cash and Procure-to-Pay functional lifecycles.
Evaluating Selenium/Java for automated testing using Webdriver (Chrome and Internet explorer).
Using Oracle Database tools such as SQL, SQL*Loader and SoapUI to review and manipulate data to support the test cases.
Providing support for the software products by investigating and recreating reported defects, logging the defects into the defect tracking system and working with the product development team to close out the issues by including fixes in the next release.
Becoming a user expert of the products to fully understand client’s point of view. As a system expert, helped identify issues per the clients need and got them fixed before the next implementation cycle.
Working with the product development team, product managers and QA manager for test planning, test-driven development and product validation.
Extensively following the organization’s Software Quality Assurance Plan.
Working with the release management team to create software builds.
Project Coordinator/Delivery Engineer at eprentise Nov 2013 – Oct 2014
My Responsibilities included:
•Supporting diversified client base located in multiple time zones for product/project implementation efforts.
•Lead customers through production implementations by providing best practice expertise of eprentise product implementations. Also involved in building relationships with clients and maintaining liaison with them throughout each implementation.
•Worked directly with the eprentise product development and support teams for the successful implementation of all the eprentise products at the client sites.
•Utilized findings from working sessions, customer deployments and extensive eprentise product knowledge to make recommendations to Product Management, Customer Support, Sales and Client Delivery Services.
•Worked with the client to support their testing including system integration testing, conference room pilot, functional testing and user acceptance testing.
•Logged and resolved customer implementation issues by using issue logging system.
•Applied extensive understanding of customer business environments to proactively communicate customer expansion opportunities or potential retention risks to the Director of Delivery Services and Account Managers.
•Stayed current with eprentise and Oracle E-Business Suite releases by reading technical release notes; document known issues and workarounds.
Bachelor of Arts (BA), BR Ambedkar University, Agra, India
Java Certification, MI, USA.