Dynamic IT professional with 18+ years of experience as Systems Manager and Network Administrator, most recently in one of the largest public library systems in Ohio, offering in-depth understanding of IT infrastructure and operations. Highly accountable and motivated with an exceptional work ethic. Proven leadership and supervisory skills. Innovative, creative, and agile - able to meet deadlines and adapt to changing priorities. Effective communicator, able to work cross functionally within organizations and communicate with users at all levels of technical proficiency. Demonstrated success in planning, coordination, and execution of special projects. Comfortable working across a wide range of platforms and environments. Bilingual (English and French).
Systems Manager, Greene County Public Library 2012 – July 2018
Reviewed, updated, and complied with network and organization policies.
Tracked entire network of applications, databases, and servers and performed system upgrades & optimization as necessary.
Performed data migration for server and workstation updates or replacements.
Reviewed project plans and ensured progress according to schedule.
Assisted in the development of procedures and policies for organization.
Monitored data processes, proposals, and ensured compliance with policy and project success.
Planned computer resources required for projects and prepared data security systems and disaster recovery in time of emergency.
Coordinated with vendors, clients, and technicians and ascertained requirements of system.
Maintained knowledge of all new technologies in computer systems.
Identified any issues in systems and recommended ways to resolve them.
Supervised and ensured all configuration and installation work, verified it according to requirements.
Hired staff and trained them in managing computer systems; supervised small network/technician team.
Assisted in implementation of ticketing system for help/troubleshooting; trained and supervised team in resolution/closing of tickets.
Assisted in implementing and ensuring best practice data protection and backup strategies.
Stayed abreast of new and emerging technologies, attending workshops and professional development conferences for IT professionals.
Network Administrator, Greene County Public Library 2000 – 2009
Maintained, upgraded, and troubleshot servers, network, and PCs and Macs; designed
router administration, including interface configuration and routing protocols.
Scheduled recommended updates and repairs.
Scheduled and performed routine off-site and on-site backup and data protection operations.
Routinely audited system for compliance with standards and policies.
Responded to user service requests, issues, and problems; technical troubleshooting for staff and clients; responded to, prioritized, and resolved troubleshooting/help tickets.
Analyzed, Isolated, and resolved network and connectivity issues and resolved them effectively.
Trained end-users on correct operation and use of workstations to maintain optimal performance and functionality.
Maintained inventory for hardware and software products and all security issues on systems.
Documented all maintenance, repair and installation work performed on systems.
Evaluated system upgrades and established their feasibility with existing systems and determined their cost and time requirements.
Supported mobile access to network system, monitored security risks, and completed updates to minimize and avoid threats.
525 Vine St # 1750, Cincinnati, OH 45202
Microsoft Certified Systems Engineer (MCSE+I) 1999
Microsoft Certified Professional (MCP) 1999
A+ Comptia 1999
Executive Director, Greene County Public Library
Charles H. Stier
Attorney at Law, Hammond, Stier, & Stadnicar LLC