Customer Service Information
Resume:
Salah Abidi
Customer service agent
I am an energetic individual with strong interpersonal and retail skills who can bring a new face to the business that will deliver exceptional customer serviceand creativity,Within a team or individually,to the utmost satisfaction of customers and relevant stakeholders.I have more than 2 years experience in the retail sector and i consider myself very knowledgeable and experienced in the selling process ac7fzh@r.postjobfree.com
Umm Ghuilina, Doha, Qatar
SKILLS
Ability to Work Under
Pressure
Self-motivation.
Adaptability
Leadership
• Effective written and
verbal communication
skills
(English/French/Arabic)
LANGUAGES
Arabic
French
English
INTERESTS
Sports Reading
WORK EXPERIENCE
01/2012 – 01/2014
Customer service agent
Sfax ooredoo Tn
Sfax Tunisia
Keeps equipement operational by following established procedures; reporting malfunctions Update existing customer information
Enter new customer information into the system
02/2014 – 02/2016
Call center agent
Tunis TELEPERFORMANCE
Tunis Tunisia
Obtains client information by answering telephone calls; interviewing clients; verifying information
Determines eligibility by comparing client information to requirements nforms clients by explaining procedures; answering questions; providing information ORGANIZATIONS
"Croissant rouge" tunisien (01/2008 – 06/2010)
CERTIFICATES
First Aid Certificate
PERSONAL PROJECTS
Project Name
EDUCATION
09/2008 – 06/2011
University degree in physics
Sciences university
Sfax Tunisia
09/2008 – 06/2011
University degree in telecommunication
Sciences university
Sfax Tunisia
ACHIEVEMENTS
We have developed a suite of solutions to help service organizations improve the customer experience while lowering the cost to serve. Our diagnostic services, insights and tools, help service and support leaders address the key imperatives of building an effective, low-effort service organization. (2015 – 2016) Achievements/Tasks
Achievements/Tasks
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