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Desktop Support Engineer

United States
20-30 per hour
October 20, 2018

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PROFILE: Computer Engineer

Highly skilled Computer Engineer experienced in high performance Database administration, more than 11 years of IT support,5 years of information security management and 8 years of Software Developer, rollout, Desktop/Server solutions for global corporations with thousands of workstations, servers, and users worldwide. Detail-oriented and organized professional with creative mindset and strong project management abilities.

Project management experience

Applications and Products Development.

Fluent in English and Spanish

Technical Support

Strong analytical skills.

Logs review and audit management.

Able to plan and coordinate several & complex projects simultaneously from conception to successful conclusion.

System audits of technologies implemented.

Coordinate and perform automation of manual processes.

User Training & Support, Coding & Scripting, Debugging & troubleshooting, Testing & Documentation

Programming skills using Visual Basic, Visual C++, HTML and SQL.

Operational and financial integrated audits and pre- and post-implementation reviews.

Customer Service and Relation Management

Professional Experience

Line Boss, Halliburton, 2018 - Present

Assist in pre-planning, job execution and post job analysis of fracture treatments.

Responsible for quality control and safety at work site.

Be responsible for technical and operational expertise to both customers and operators daily to ensure successful completion of Fracs.

Interpret real-time data and perform changes to job design if needed.

Wellsite quality assurance of hydraulic fracturing services; perform fluid testing and real time modifications to assure pumping of treatment.

Plan and design of Frac & Acid jobs for both horizontal and vertical wells. Perform the Frac jobs in field as a Line Boss.

Responsible for monitoring technical and engineering performance of Frac jobs.

Provide technical support to field personnel and work closely with multi-discipline teams.

Experience with both vertical and horizontal Fracs.

Technician Installer, Installation squads, 2017 - 2018

Set up and installation of new DirecTV service including installation of satellite dishes on rooftops using ladders and tools to appropriately mount the satellite dishes.

Responded to service calls in homes and businesses.

Programmed dishes and indoor equipment and turned the systems on.

Tested newly installed systems and activated them while on site to ensure the installation was successful.

Showed new customers how to use their equipment and how to program it.

Performed troubleshooting for customers having difficulty with existing systems.

Tested satellite dishes and indoor equipment. Reprogrammed if needed.

Kept appointments in a timely manner through efficient time management.

Maintained a careful list of inventory for tracking.

IT Consultant – Centro Medico de Cabimas, 2016– 2017

Advise the clients in how to use information technology in order to meet their business objectives and overcome problems.

Analyze IT requirements and provide strategic guidance regard to the use of IT and will enable major business processes through enhancements to IT.

Define software, hardware and network requirements.

Develop solutions and implement new systems.

Provide assistance with technical issues.

Revise existing systems and suggest improvements.

Design IT systems and networks ensuring the right architecture and functionality.

System Administrator - Centro Medico de Cabimas, 2012 -2016

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT systems, Websites, PCs, operating systems, databases telephones, software applications, and peripherals. Within budget delivery of diverse projects encompassing large-scale.

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Complete projects by coordinating resources and timetables with user, departments and data center.

Verifies application results by conducting system audits of technologies implemented.

Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Planning information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.

Perform audits, including planning; study, evaluation, and testing of controls; reporting; and follow-up.

Systems Analyst, – Centromedico de Cabimas S.A., 2009-2012

Being central point of contact for all IT related incidents and service requests, providing second line support for all Hospital's Departments.

Developing and Implementing in-house applications for The Hospital's Departments and its later integration with others modules for reports on patient's records.

IT desktop support, trouble shooting, resolving support requests, add moves and changes of telecom lines.

Configuration of networks equipment, installation of telephone fax and data lines. Additionally, provides services over the phone, through e-mail, phone and in person (for walk-in customers). Beside, installing and configure new IT equipment, resolve incidents and upgrade different types of software and hardware to resolve incidents with printers, copiers and scanners.

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

Programmer Analyst, – Centro Medico de Cabimas, 2006-2009

Researching and examining Current systems and consulting users, liaising with colleagues such as systems

Analysts and designers. Writing software and operating manuals, training users.

Providing support and responding to feedback, testing and modifying systems to ensure that they operate reliably.

Fault finding and fixing, tuning Database, dump definition and data, load definition and data, restore backup, migrations.

Developing and implementing in-house applications for The Hospital’s Departments. It Tech support, trouble shooting, adds moves and changes of telecom lines.

Configuration of networks equipment, installation of telephone fax and data lines, provided remote desktop support for users utilizing SCCM and remote desktop tools such as Desktop Authority, Remote Desktop, and Web-ex. Performed systems installations, upgrades, and break/fix support. Resolved customer authentication issues with RSA Administration tools. Executed high level troubleshooting, diagnosis Migrated Exchange 2003 to 2010.

Education & Professional Training

Bachelor of Science – Computer Engineer 2006

University Dr Rafel Belloso Chacin, Maracaibo, Zulia, Venezuela.

Selected Technical Skills

Operating Systems: MS Windows Vista/7/8.1/10/XP, Windows 2000/2003/2008/2012/NT 4.0 Server/ Software: Progress Openedge V7,8,9,10,11, Microsoft Exchange, Windows server, SCCM 2012, USMT V. 5.0/6.3, MDT 2010/2012, Active Directory, Remedy (ServiceNow), Visio, MS Project, Microsoft Office Suite, Sharepoint, WinDiff, ORCA, Microsoft AIK, USMT, VMware, Microsoft Hype-V,Powershell.

Protocols: TCP/IP, FTP, DHCP, DNS.

Email Clients: Outlook 97-2016

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