Jonathan S. Bieganski

ac7fp4@r.postjobfree.com

925-***-****

Professional Experience:

IT Professional with more than 10 years of experience in Desktop/Hardware/IT Support

Troubleshoot Hardware, Software, and Network issues

Genuine interest in Technology & Security

Excellent Technical & Soft skills

Provide on-premise and remote support

Leadership experience

Technical Summary:

Operating Systems: Linux / UNIX, Mac OS, iOS, Android, and Windows 7 / 10

Software: Microsoft Office Suite, Office 365, ServiceNow, Ring Central, ShoreTel, Papercut, Salesforce, Dropbox, OneDrive, Trend Micro, Fortinet, Cisco AnyConnect

Networking: Remote Desktop, MS Exchange Server, Fortinet VPN, Cisco AnyConnect VPN, Cisco Meraki Firewall, Wireshark, DNS, DHCP, TCP/IP, VPN, SNMP, Putty

Virtualization: VMware, Parallels, Hyper-V

Imaging: SCCM, Norton Ghost

Database: SQLEXPRESS

Ticketing: ServiceNow

Access Control: Blue Wave

Hardware: Apple, Dell, Lenovo, Cisco Firewalls, Switches & Routers, Fortinet Aps, iOS & Android Devices, Dell Servers

CERTIFICATIONS:

ITIL, Dell, Lenovo, Enabling & Managing Office 365 (M20347)

Professional Experience

Alarm.com - Redwood City, CA 10/17-Current

Desktop/IT Support Technician

Provide on-site support to 50 Software Engineers locally and 100+ SEs & QAs overseas

Install, maintain, and repair Operating Systems, Software, and Hardware

Travel to VA & PA to resolve issues and support conference infrastructure

Perform monthly patching on Windows Servers

Configure and deploy VOIP phone systems

July & August 2018 Rock Star of the Month(s): Exemplary support of all locations

Deployment of new workstations including Mac Book Pros & Lenovo P50

Communicate effectively with end-users both onsite and via telecommunications

Social Committee Leader, budget, plan, and execute large office events

Solve issues remotely through virtual control with Go to Meeting, WebEx, and Teams

Assist end-users with software issues including Excel, Word, and Outlook

Setup new accounts and permissions in Active Directory

Perform Onboarding and Offboarding of end-users

Setup & maintain company printers and administer Papercut

Data migrations from existing to new operating systems

Emergency Responder Safety Volunteer in the case of Fire, Earthquake, Power outage

Cooptek - San Francisco, CA 11/16-10/17

Desktop/IT Support Consultant

Installed, maintained, and repaired Operating Systems, Software, and Hardware

Performed patching on Servers

Data migration from existing to new operating systems

Virus remediation

Traveled to troubleshoot Production Servers and Security Systems

Audit security systems and consult customer management on improvements

Troubleshoot network connectivity issues

Trained and assessed new Consultants prior to their deployment

Partnered with upper management on revenue opportunities and branding

Educated end-users on best practices

Setup Wireless Access Points

City College SF Tech Learning Center - San Francisco, CA 01/12-11/16

IT Support Engineer/Lab Aide

Provided one-on-one technical support to CCSF Instructors

Installed, maintained, and repaired Operating Systems, Software, and Hardware

Research and Procurement of Hardware and Software

Data migration from existing to new Operating Systems and Hardware

Hand Built Canvas and Moodle Course Modules for Instructors

Troubleshoot Hardware, Software, and Network connectivity issues

Educate end-users on best practices

Deployed new work stations

Trained new Lab Aides

Virus remediation

CA Technologies - Islandia, NY 06/05 - 11/10

Hardware Technician / Support Engineer

Installed, maintained, and repaired Operating Systems, Software, and Hardware

Assisted with new and existing end-user accounts in Active Directory

Assisted with Microsoft Exchange and Office exporting of PST files

Supported Systems using Linux/Unix and MSDOS command line

Map network drives and troubleshoot network connectivity issues

Solved networking issues

Educate end-users on best practices

Virus remediation

Remote Support

EDUCATION:

iCollege.co

CompTIA Suite

Global Knowledge

Certified: Enabling & Managing Office 365 (M20347)

Pluralsight.com

Certifications: MacOS Support, ITIL, Active Directory Management

Udemy.com

Preparation Courses: Python, BASH, CCENT, CCNA

City College of San Francisco

Associate of Science, CNIT: Ethical Hacking

San Francisco, California

CA Technologies

Dell, Lenovo, ITIL Certified

Islandia, New York

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