Customer Service Security

JOSE L GONZALEZ

New York, NY 917-***-**** ****.*************@*****.***

SUMMARY

Eager and motivated customer service professional possessing excellent attention to detail, and organizational & time management skills. Proven ability to perform in a fast-paced work environment and consistently meet deadlines.

Bi-lingual: English and Spanish. Experience in public speaking, addressing groups of over 50 people.

EMPLOYMENT HISTORY

Volunteer Guest Services Rep NYC Rescue Mission, New York, NY 2018 to present

Assure that shelter guests are present for assigned beds and mandatory showers

Assist guests with physical disabilities and other special needs

Maintain order in a 72-bed the dormitory and immediately report any misconduct or hazardous situations

Communicate with staff, security and other volunteers using walkie-talkie and telephones

Delivery Helper UPS, Queens, NY 2017 to 2018

Assisted driver with delivery and pick-up of packages to and from residents and companies

Recorded information, obtained signatures and interacted regularly with customers

Worked effectively with supervisor and driver, taking and following directions

Dishwasher Ellary’s Greens, New York, NY 2017

Washed dishes, pots, pans & utensils and cleaned, swept & mopped cooking and dining areas

Transferred supplies and food items to proper storage place

Assisted Chef with the preparation of salads and other side dishes

Delivery Cornucopia Logistics, New York, NY 2016 to 2017

Delivered packages to residential and business areas in all five boroughs of the city

Transported exclusively for Amazon

Dog Handler Fido’s Retreat, Brooklyn, NY 2016

Oversaw groups of dogs, managing their behavior and activities

Provided great customer service to clients

Adapted to challenging situations when no supervisor was present or available

Prepared facility for opening and closing shifts including setting security alarms and maintaining cleanliness

Volunteer Night Security Bowery Mission, New York, NY 2015 to 2016

Oversaw a building of 60 residents to ensure their safety during a four-night shift

Addressed security incidents and escalating issues to building director for quick resolution

Packager Handler FedEx Ground, Commack, NY 2013 to 2014

Facilitated delivery of high-volume, high-priority shipments from multiple trailers daily

Maintained orderly and accessible warehouse, tool rooms, and supply rooms

Ensured compliance with safety regulations by cleaning supplies, equipment, and storage areas

EDUCATION

Auto Body Repair Apex Technical School, New York, NY 1988 to 1989

Auto Mechanic Training Automotive High School, Brooklyn, NY 1984 to 1988

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