Piney Flats, TN *****
Information Technology Professional
An exceptional IT Professional with over 18 years of professional experience with a drive and a passion for perfection.
Distinguished Information Technology Specialist with extensive expertise in a diverse range of technologies in multiple industry settings. Demonstrated success in IT business operations, strategic planning, technological architecture and design, systems integration, project management, and business development. Organized and results-oriented professional with a proven ability to implement standards, procedures, and processes which enhance business functionality. Solid management skills, capable of leading and motivating individuals to maximize levels of productivity while forming cohesive team environments.
Highlights of Expertise
Network & Systems Administration
Strategic Technology Planning
Major Software/Systems Implementations
Product Life Cycle Management
Cross-Functional Team Building
Boone Drug and Healthcare, Boone, NC
Facilitate IT Support and Technology direction for the entire Enterprise. Provided professional and courteous interactions with customers, vendors, and staff.
IT Manager- (2018 to Present)
Oversee daily operations of all 15 stores performing support for all IT aspects including Server maintenance, Virus scanning, Active Directory duties including GPO, Account creations, WSUS and enterprise backup, Network drive creations and backups. Network cabling, installing switches and overall Network monitoring using SolarWinds.
Mission Health System, Asheville, NC
Facilitate customer-focused performance and promote customer satisfaction through professional and courteous interactions with customers, vendors, and staff.
Oncology IT Informatics Specialist-ARIA MOSAIQ PCO-Contract (2016 to 2018)
Oversee daily operations of all IT Radiation Oncology Service Line Systems to include ARIA, Mosaiq, RadCalc, and Linac Accelerator Modalities. Organize updates and upgrades within the system and advise on innovative vendor, staff, and IT resources for successful implementation.
Maximize server functions, confirming accuracy and maintaining operations, database, and application software.
Contribute to the delivery of technical support for Radiation Oncology doctors, nurses, staff and all IT projects.
Conceptualize project plans for allocated activities including the establishment of clear timelines for the completion of projects.
Image Solutions, Fletcher, NC
Recruited as a healthcare consultant to bring the current client list into HIPPA compliance.
Systems/Network Administrator-Contract (2016)
Completed research and development within project life-cycle, technical analysis and design, as well as support of operations staff in the execution and testing of solutions. Expertly supported critical server infrastructure utilizing both Windows Server and OS environments on virtual and physical computing. Troubleshoot LAN/WAN infrastructure including IP switching and routing, firewalls, IDS/IPS systems, DNS, load balancing, and site to site VPN using Fortinet/Cisco equipment.
Recognized as a Tier 3 Technician in the IT Helpdesk Scheme.
Epsilon Inc., Weaverville, NC
Supported Epsilon Inc. clients in all aspects of their information technology needs.
Service Desk Manager (2015 to 2016)
Facilitated the delivery of consistent around-the-clock troubleshooting and advanced first level technical support. Held responsibility for ensuring all users were given efficient and proper support on a daily basis. Oversaw staff scheduling to certify Help Desk coverage was handled correctly during business hours. Allocated support for staff members completing administrative tasks and projects for Desktop, Wide Area Network, Local Area Network, and Telephone functions.
Successfully isolated problem trends and guarantee all troubleshooting efforts were completed for frequent problems until permanent solutions were discovered.
Established a Technical Knowledge Base database from scratch to provide continued troubleshooting for all customers.
Northrup Grumman Corporation, Lebanon, VA
Aided the Virginia Information Technology Agency program for Northrop Grumman which was comprised of 85 state of Virginia agencies.
Senior Manager Service Desk (2014)
Certified defined systems, methodologies, and processes were adhered to. Classified and instituted opportunities to enhance customer experience. Conceptualized and provided key management reports to support the implementation of best practices and measure performance values. Established PMP’s to track support demand and employee productivity.
Formulated a top-tiered customer support team of over 70 customer service analysts and project managers focused on installing and maintaining a high level of employee and customer satisfaction for all State Agencies in the Commonwealth of Virginia.
Executed daily activities for the team and resolved incidents appropriately in addition to supporting customer applications through remote desktop support or phone support.
Wellmont Healthcare System, Kingsport, TN
Employed as an IT Consultant for the Corporate IT systems to aid Wellmont in the maintenance of their Network Infrastructure and MSI package creation.
Systems Engineer, Consultant (2013 to 2014)
Oversaw the maintenance of DNS, DHCP, Forefront, Checkpoint Firewall-1, and Juniper Netscreen managed services. Completed active directory and GPO installation, configuration, and maintenance, SCCM 2012 MSI creation and maintenance, EPIC server builds DNS, as well as Account Management Citrix server administration. Served as the third level escalation point to troubleshoot all security, network, and system issues for customers.
Mountain States Health Alliance, Johnson City, TN
Held responsibility for delivering set direction, formulated requirements, development policies, set service levels, and management of personnel and budgets.
Information Systems Manager (2011 to 2013)
Cultivated an Ancillary Applications Team which supported and created structured upgrades certifying new operation plans, policies, procedures, and migration plans which adhered to company goals and objectives. Completed application support and vendor contact for Aria (Medical Oncology and Radiation Oncology). Instructed Oncology Staff on all aspects of Aria v. 11.0.
Bolstered reliability, responsiveness, and professionalism in the company through the use of expert communication, follow-up, and leadership aptitudes.
Directed the full product lifecycle of numerous project integrations, integration testing, the implementation of Aria v.11.0, Surgical Information Systems (SIS), PACS Cloud Migration, GE Centricity, and Syngo Dynamics Cardiology for all MSHA sites.
Served as the main point of contact for the Aria (Medical Oncology and Radiation Oncology) and SIS software systems, delivering troubleshooting and support to end users.
Supervised a team of 10 professionals facilitating all IT/Infrastructure functions for Ancillary applications and department serving multitudes of healthcare sites within Tennessee and Southeast Virginia.
Carolinas Health Care System, Charlotte, NC
Delivered IT leadership for hospital's technology infrastructure located in 15 facilities city and statewide.
Systems Engineer (2006 to 2011)
Regulated large-scale enterprise migration projects, system conversions, and performance tuning. Obtained and documented business benefits for all IT related projects. Directed the development of user documentation and training materials for the end user and senior leadership in the Cerner and Provation project planning. Contributed to the institution of Cerner with responsibility for PowerChart, Orders and Clinical Documentation, BDMI, and CPOE.
Led projects as the hospitals Project Technical Manager for the new Endoscopy system software and training implementation as well as the Quantitative Sentinel role out.
Played a key role in the system and user interface design for Provation.
Business Analyst (2004 to 2006) Baptist Health Systems, Miami, FL
Systems Administrator (2003 to 2004) Pro-Med Clinical Systems, Coral Springs, FL
Systems Administrator (2001 to 2003) NOMOREFORMS.COM, Boca Raton, FL
Field Services (2000 to 2001) United Parcel Services, Ft. Lauderdale, FL
Varian ARIA (Medical Oncology and Radiation Oncology) v. 11.0, MOSAIQ 2.64(Radiation Oncology) Cerner PowerChart, Powerchart Oncology, Datto backups, GE Centricity, PACS, ProVation Medical, Soarian EMR, EPIC EMR, Quantitative Sentinel, BMDI, Ascom, Vocera, Surgical System Information, Allscripts, Active Directory, GPO, Microsoft Office Suite 2000-2016, Office 365 Pro Plus, MS Visio, PDQ Deploy and Inventory,MS EXCHANGE, Citrix Xen App, MS Project, Orion Solar Winds, ITIL Foundations, EDI, VMWare ESXi, SCCM 2012, SCOM, Arc Serve, VERITAS, PC Anywhere, HL7, ICD-9, 10, HIPPA, Amazon Cloud Technologies, TrackIT, LOGMEIN, Go-To Assist, TeamViewer, MAGIC Helpdesk, SQL basic query, HL7, HEAT Help desk, SOX, MS Publisher, Adobe Photoshop, Daptiv, AirWatch, Powershell-Basic, Veritas, DECNET, McAfee/Symantec Antivirus, Backup Exec 10, Arc Serve 11.5, Wireshark, AutoTask Ticket System, RingFree phone system, TCP/IP, AVG Managed Workplace, Ringfree systems, Fleet view
Server2000, 2003, 2008, 2012 r2, and Server 2016 Beta, Windows 95-Win 10
Cisco Hub Routers and Switches, Fortinet, Juniper firewall, Black ICE, Checkpoint, Sonic Wall
Education & Credentials
Florida State University, Tallahassee, FL
BACHELOR OF SCIENCE IN SOCIAL SCIENCE
Microsoft Certified Systems Engineer (MCSE)
CISCO Certified Network Associate (CCNA)
Microsoft Certified IT Professional (MCITP)
Microsoft Certified Professional (MCP)
ITIL Foundation Certification