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Customer Service Assistant

Baltimore, MD
October 18, 2018

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Kathryn Hutcheson

*** ************ **** *********, ** 21228



University of Maryland, College Park GPA: 3.9

Bachelor of Science, Environmental Science and Policy May 2018 Minor: Sustainability Studies

Employment Experience

Department of Resident Life, University of Maryland College Park, Maryland

Customer Service Supervisor August 2017 – May 2018

Supervise and plan training events for a plan of 15 Community Assistants

Instruct residents and community assistant staff on residence hall operations and emergency safety procedures

Execute internal and external customer service with Resident Life staff and university community members

Department of Resident Life, University of Maryland College Park, Maryland

Community Assistant August 2015 – May 2017

Manage over 500 residents’ personal and confidential information

Instruct residents on residence hall operations and emergency safety procedures

Execute internal and external customer service and display excellent interpersonal skills

Disability Support Services, University of Maryland College Park, Maryland

Note Taker August 2014 – Spring 2016

Assisted students with learning disabilities understand lecture materials

Adapted lecture information into comprehensive notes for students

Coordinated and conveyed information efficiently with students

AB Consultants Lanham, Maryland

Environmental Engineer January 2018- May 2018

Participate in District of Columbia’s “On The Job Training” Program through the South Capitol Bridge Project

Ensure the South Capitol Bridge project’s compliance with permits required by the District of Columbia

Evaluate the Environmental Management Plan for the South Capitol Bridge Project

Internship Experience

AECOM Hunt Valley, Maryland

Environmental Science Transportation Intern May 2017- August 2017

Compiled and conducted research for environmental impacts relevant to the SCMAGLEV project

Utilized Geographic Information Systems mapping to identify natural resources on private, public, and utility properties

Participated and engaged in field studies for stream restoration and wetland delineation and restoration projects

United States Department of Energy, Office of Nuclear Energy Washington D.C.

Nuclear Energy Intern January 2017- May 2017

Worked directly with the Assistant Secretary for Nuclear Energy’s Senior Advisors

Performed analysis and support strategic planning related to technical, economic, and policy aspects of nuclear energy

Researched various clean energy technologies, and their roles in helping the Nation achieve a low carbon future

Maryland State Highway Administration: Office of Environmental Design Baltimore, Maryland

Environmental Science Intern May 2016 - August 2016

Compiled impervious surface information on Geographic Information Systems

Coordinated with and worked alongside of contracted companies for field studies of streams and swales

Assisted project managers in working on the Chesapeake Bay Total Maximum Daily Load project

Efficiency First Washington D.C

Education Intern October 2016 – January 2017

Identify member education needs and report them to the Executive Director

Design webinars and educational tools for filling information gaps

Develop and facilitate a social media strategy for member companies and organizations

Leadership and Public Service Experience

Students Helping Honduras Bálsamo, Honduras

Service Trip January 2016

Aided in organizing and coordinating the construction of a school building

Utilized teamwork and problem solving in the construction of the school building

Assisted in fundraising $26,000 in order to provide financial aid to the school constructed in Honduras

ENSPire College Park, Maryland

Member Spring 2016-Present

Unite Environmental Science and Policy majors at the University of Maryland

Ignite interest in bettering the environment through academics, professional development, and service

Participate in community service and exploration of nature around the Washington D.C. area

Awards and Achievements

Community Assistant of the Year August 2015 - May 2016

Award Recipient

Awarded by the North Hill Community Assistant staff for demonstrating excellence in leadership, teamwork, administrative duties, and customer service

Carillon: Write Now Living Learning Community August 2014 – May 2015

University of Maryland Student

Introduced weekly original works of literature in both poetry and prose workshop environments

Explored broad works of literature in depth to create a better self understanding of the arts

Cultivated discussion in workshops while offering constructive criticism to classmates’ original works

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