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Virtual Services Representative

Grand Prairie, TX
October 21, 2018

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Patrice Saverin

**** *. *** *** *** ***

Grand Prairie, TX 75050



Corporate and Leisure Travel Management

International Travel

Modes of Transportation


Meeting and Event Planning

Marketing and Selling

Hospitality Accounting

Hospitality Supervision

Food and Beverage Management

Business Law, Diversity Management

Sabre, Microsoft Word, Microsoft PowerPoint

Data Entry

Finance and Banking,

Accounting, Payroll, Accounts Payable, Accounts Receivable, HR,

Top-performing professional with over 10 years progressive experience in the travel industry. Expertise in travel and building long-term relationships with customers. Accomplished in cross-selling to drive sales and revenue generation goals. Experienced in both domestic and internation al travel and transportation.

Consistantantly ranked in the top 5 performing sales agent out of 300 employees for 4 consecutive years with Expedia.


Live Ops 4/17-present

Virtual Services Representative

Provide remote support taking inbound calls of customers interested in placing online orders.

Close inbound sales from callers for order placement and up selling add-ons to compliment their original order.

Perform daily data entry skills, pay close attention to detail and accuracy.

Use customize software and client applications with proficiency

Provide detailed notes in the client system along with excellent listening and communication skills. Respond promptly to customer inquiries

Handle resolve customer complaints.

Obtain and evaluate all relevant information to handle product service inquiries.

Provide pricing delivery information.

Perform customer verification set up new customer accounts, process orders, forms, applications requests.

Organize workflow to meet customer time frames.

Working Solutions Plano, Tx 4-12/4-17

Independent Contractor Travel Reservationist/Sales

Managed payment collections for transportation and travel accommodations for corporate customer.

Compute cost of travel and accommodations, using calculator, computer, carrier tariffs: book and quote hotel rate, quote package tour's costs, cross-selling products to enhance the customer's original purchase.

Maintained and managed transportation and hotel reservations, using Sabre computer terminal or telephone

Provided white-glove customer service for Nine West, Jones New York & Anne Klein customers via telephone, email and chat.

Provide customers with order status information, exchange orders, resolve problems with orders wrong size, wrong item, wrong color received, assist customer with exchanges when needed. Made contact with the post office to confirm delivery status on tracking numbers and document the call details in the customers' order record.

Provided customers with credit within the guidelines of the policy for items that may have changed in price within 14 days of the original order.

American General Insurance Ft. Worth, Tx 12-12/4-14

Volunteer- Insurance Administration

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Locate and attach appropriate files to incoming correspondence requiring replies.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Complete insurance forms in accordance with company procedures.

UNILEVER Lewisville, Tx 7-11/12-12

Corporate Travel Coordinator

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.

Maintain and monitored computerized inventories of available passenger space and provide information on space reserved or available .

Confer with customers to determine their service requirements and travel preferences.

Maintain close relationships with customers and other travel agents to advise them of travel conveyance changes or to confirm reservations.

EXPEDIA Arlington, Tx 6-07/7-11

Global Sales Travel Expert

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Compute cost of travel and accommodations, using calculator, computer, carrier tari: books, and hotel rate books, or quote package tour's costs.

Managed transportation and hotel reservations; utilizing Sabre and other computer terminals or telephone.

J.P Morgan Chase 2-04/6-07

Customer Service Specialist Banking

Accepted and processed applications for customers calling to apply for credit cards via phone.

Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing store credit card payments up-to-date.

Consistently ranked in the top 10 percent of collection agents.

Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.

Ability to use modern banking technology

Ability to keep the trust bestowed upon me

Ability to keep current with the change in laws and regulations in the industry

Good analytical skills

Determined business customer account suitability and eligibility

Handled high call volume while delivering a high service quality

Handled transactions via computer for customer accounts

Accomplished in selling banking solutions to drive sales and revenue generation goals

CERTIFICATIONS Basic Sabre Certification, Personal Sabre, 2014

Pittsburgh Technical Institute

Hospitality Travel & Tourism Management

GRADUATE Associates in Science Degree 2015

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