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Customer Service Manager

Cocoa, FL, 32926
October 21, 2018

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Katie Keyser

**** ***** ***., *****, ** *****

321-***-**** (C)


Professional Summary

Dedicated and motivated team player whom is determined to maintain customer satisfaction and contribute to the company and/or client’s success. With 10+ years in customer service, management, auditing, technology, human resources, employee relations, logistics, data entry and analytics. I have successfully held positions in numerous areas of expertise.

I am looking to find a company in which I can provide my talents and expertise in order to help grow and succeed with.

Core Qualifications

Adaptive and Motivated team player with active listening skills

Computer-savvy with high customer service standards and a courteous demeanor

Client Service Orientation with an energetic work attitude and ability to stay calm under pressure

Analytical, Creative, Forward Thinker with Strong Conflict Resolution and Decision Making Skills

Interpersonal Awareness and Relations with Risk Management and Assessment and Project Management

Quick learner with the desire and determination to excel individually and with a company


Reed Group - Absence Case Manager

Orlando, FL Dec. 2015 - Current

Assist employees with their leave of absence by counseling them on the processes, advising of claim statuses, sending out documentation to employee and/or doctor offices, and documenting claims for employees, family members, managers, supervisors, customer service representatives, and doctors’ offices within HIPAA. I am familiar with HIPAA, FMLA, individual State Leave Acts, Military, Worker’s Compensation, and Company Sponsored Leave Programs.

Randstad - Customer Service Specialist

Orlando, FL Nov. 2013 – Dec. 2015

Assist employees with requests. Assist case managers with current claims and future claims. Assist Team Leads with office tasks, paperwork, and human resourcing and employee relations.

Rail Logistics - Gate Clerk

Titusville, FL Oct. 2010 - Oct. 2012

Permitted customers to enter the property for their shipments or loads by checking their credentials and containers at point of entry. Checked shipments and customers credentials to verify correct shipment left with the correct customer at point of departure. Completed inventory of all shipments on the property daily.

Little Caesars - Co Store Manager

Titusville, FL June 2009 - July 2010

Managed a team of 16 professionals. Served as the mentor to junior team members. Completed daily, weekly, and monthly inventories, trained new team members, and completed all banking duties per shift. Completed all daily and monthly paperwork for district and regional on time. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally.

USPS - Temporary City Clerk

Titusville, FL Nov. 2007 - May 2009

Established long-term customer relationships through prompt and courteous service. Answered customer questions regarding delivery of mail or packages. Maintained accurate records, storage, and accurate schedules.


●UCF - BAS: Major: Criminal Justice & Minor: Social Work (Currently Attending)

●EFSC - AAS: Criminal Justice - Major: Criminal Justice w/Coursework in Public Relations and Social Work

●New Fellowship High - 4.0 GPA - H.S. Diploma - General Studies

*** References Upon Request ***


● Jay Berrios - Client Manager

Reed Group - 407-***-****

● Jason Goughnour - Operations Manager

Reed Group - 407-***-****

● Tonya Troutman - Store Manager

Little Caesars - 321-***-****

●Ronda Mills - Private Investigator

1Department of Children and Families - 321-***-****

●Judith Hankins - Office Manager

●DRH Cabinetry - 321-***-****

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