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Customer Service Sales

San Francisco, CA
October 21, 2018

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Bilal Choudhery San Francisco CA 94124 Mobile: 415-***-****


Operations Supervisor, All Nite Pizza – San Francisco, CA (2013-present)

Increased sales by four times while also retaining good revenue margins. Using my analysis skills as well as using strategic planning, I was able to increase the profit margins by thirty percent.

Increased customer retention and sales by creating a trusting environment with not only regular but occasional customers.

Maximized profit by marginally lowering prices, thus gaining increased store traffic and sales.

Increased employee retention by following the findings from Project Oxygen.

Created a culture where active listening and communication was focused on, not only to interact with customers, but also to better interactions between coworkers.

Customer Service Representative, Bank of America – #1 Branch in San Francisco West (2016), San Francisco, CA (2014-2017)

Increased customer conversion by up to 10% by encouraging customers to start using convenient banking to decrease customer wait time inside the banking center.

Increased sales by 12% by selling services to customers that would benefit them.

Increased new clientele numbers by 17% and accomplished the highest new customer acquisition rate for non-customers in the bank.

Inventory Associate, Pak Auto – San Francisco, CA (2012-2014)

Created a comprehensive inventory list and entered all information into company database by using cloud computing.

Increased revenue by researching new suppliers that would be able to give the store better prices, so we could decrease costs.

Increased overall performance of others by implementing a new system which would reduce time and was easily adaptable by everyone.


Bachelor of Science, Management, 2018

San Francisco State University, San Francisco, CA

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