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Application Support Analyst

Location:
Fort Myers, FL
Posted:
October 21, 2018

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Resume:

Michael A Borders CIIP

**** ******** ***., **** *****, FL. 33907

ac7f7v@r.postjobfree.com

502-***-****

OBJECTIVE

To employ my knowledge and experience with the intention of securing a professional career in Healthcare with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

PROFILE

A dynamic, team oriented, performance driven professional with an extraordinary blend of leadership, organization skills, and healthcare industry knowledge. Ability to communicate, educate, motivate, and delegate to enhance goals and bottom line objectives. Creative/Proactive thinking to exchange ideas and improve performance goals of the team and self while improving customer relationships with moral and ethical standards that I believe in, value, and stand by.

EXPERIENCE

February 2018 - Current Health First

Melbourne, Fl. System Analyst / Consultant

Currently involved in multiple projects with Change Healthcare (McKesson) PACS upgrade, McKesson Concerus install, Siemens CPACS install, Terarecon, Beam, and Segami installs. Assisting in Migration of all archive data to newly installed VNA. Working with Analysts, Contractors, Techs, and Radiologist with all aspects of training and understanding of new products and changes.

February 2017 – December 2017 Northeast Georgia Health System

Gainesville, Ga. System Analyst / Project Manager

Currently leading projects of 1) Creating XenDesktop Application viewer for McKesson PACS system to allow Radiologist ability to view imaging system on iPad, and /or Android devices. 2) Migration of images from newly acquired hospital into McKesson PACS system. 3) Assisting with overall Epic install.

June 2016 – November 2016 Mountain States Health Alliance –

Johnson City, Tn. PACS Administrator / Project Administrator

Current Projects upgrade McKesson PACS to 12.1.1 and install Mammo 2 + For mammo operations. Completed on-time and under budget without issues, along with training for the transition to Tomosynthesis and new enhancements.

Assisted with site wide upgrades to latest version of PACS and assisting in data migration and upgrading RIS. Learned Syngo RIS and GE Centricity PACS.

July 2015 – June 2016 CHI St. Luke’s

Houston, TX. PACS Administrator /Clinical Application Support Analyst

Daily maintenance, diagnostics, and upkeep of PACS, CPACS, RIS, and several other ancillary software used in the day to day operations of a large Hospital group. Manage projects, to include, modality additions and removals, version upgrading, installations, and patching of various software packages. Create atmosphere for customer support excellence by taking ownership of issues and following through to ensure issues are completely resolved. Currently Project: Data Migration of CPACS data from HeartLab to McKesson Cardiology

September 2013 – July 2015 Radiology Regional Center

Fort Myers, Fl.

PACS Administrator

Maintain the day to day operations and maintenance on PACS, RIS, and multiple other ancillary software to ensure workflow runs smoothly and patient care and safety is prioritized. Analyze future needs and respond to all current needs as set before me. Support of Merge RIS, Fusion, Magview, Terarecon, Hermes, Citrix and remote connection software. Involved in all major and minor upgrades of clinical products and hardware refreshes. Recently upgraded to web-based McKesson 12.x PACS system and Hologic Tomosynthesis upgrades and installs, along with training users to utilize new and existing technology.

June 2012 – September 2013 Kennewick General Hospital

Kennewick, WA. PACS Analyst

Performs the day-to-day operations and maintenance of PACS. Administers workflow and clinical operations of PACS, documentation of procedures, definition and implementation. Maintains integrity of PACS security, training and trouble-shooting and problem follow-up. Support of Paragon RIS and Power Scribe 360 Dictation Systems and trained on Allscripts. Performs needs assessment to determine training needs. Oversee modality integration such as DICOM configuration, DICOM validation, and network validation. Managing multiple upgrade projects to include McKesson Mammo plus

February 2005 – May 2012 McKesson Corp.

Louisville, Ky. Field Service Implementation Engineer

Knowledgeable of McKesson PACS and completed Advanced Front-End training. Installation, configuration, and troubleshooting of operating system and McKesson

Installation of Oracle DB on Server and Client. Analytical troubleshooting to repair hardware and software to bring about proper operational specifications.

Management/Supervision of people and projects, employed people, contracted with other vendor and suppliers to achieve the goals set before me by my customers.

EDUCATION and Training

Watterson College – Louisville, Ky.

Associates Degree Computer Science Degree Completed: 06/85 GPA: 3.5

CIIP Certification 2014

Dear Hiring Manager

I have 30 + years in IT Server/Client Installation, Maintenance, and

Troubleshooting with 12 + years in Clinical Healthcare surroundings. Currently a System Analyst for a mid-size Hospital system in central Florida and before that a PACS/RIS Admin for a large, multi-site hospital in Houston, TX. Before that a PACS Administrator in Southwest Florida and before that a hospital in the great northwest. I have handled and/or assisted with multiple projects since my career in healthcare and I believe my skills and experience match the needs and requirements for the position posted. I am always eager to learn different systems in a clinical or non-clinical environment. I have recently received CPAS Certification through PARCA in 2011 and CIIP Certification through ABII in 2014.

Key Skills

--- Effective

--- 30+ years in IT

--- 12+ years in Healthcare with knowledge of the process and procedures of the hospital environment

--- Medical Imaging Clinical Applications Support

--- Epic Hyperspace

--- Ge Centricity PACS

--- Paragon Ris/His Support

--- Powerscribe Support

--- Server/Client OS, Application, and Oracle Database Installation

--- Magview, Hermes, Fusion, Merge RIS support

--- Modality/Dicom Installations

--- Manager/Supervisor experience

--- Enthusiastic and Energetic and Proactive approach

Position Needs

---30+ in Customer Care, Customer Support, and Vendor Assistance

---Project Lead/Management experience

--- Support and Installation of Clinical Applications

--- Project Leader for Implementation of Upgrades and Patches

--- Analytic Troubleshooting and Testing experience of Applications, OS and Network issues

--- Detail and Team Oriented

--- Work one on one with Doctors, Technicians, and Site Administrators

I can see this is a great opportunity for me to contribute to the success of your organization and I am enclosing my resume for your review. I would like to contact you in a few days’ time to schedule a meeting to discuss the opportunity with you.

Thank you for your time.

Key Skills

-Effective

-CIIP Certified

- 30+ years in IT, 12+ in Healthcare

McKesson Medical Imaging Clinical Applications Support

McKesson Cpacs Clinical Application Support

McKesson HRM Application Support

McKesson Paragon Application Support

GE Centricity PACS

Syngo

ConnectR HL7

EPIC Hyperspace

-Support and Installation of Clinical Applications such as Intellispace, MagView Powerscribe, Allscripts, Hologic, Merge RIS, Muse, Fusion, Synapse, ProVation, and Terarecon

-Project Management

-Analytical troubleshooting of Applications

-Manager/Supervisor experience

-Server/Workstation implementation

-User Training

-Proactive approach, and Contributor

Key Skills

-Effective

-CIIP Certified

- 30+ years in IT, 12+ in Healthcare

McKesson Medical Imaging Clinical Applications Support

McKesson Cpacs Clinical Application Support

McKesson HRM Application Support

McKesson Paragon Application Support

GE Centricity PACS

Syngo

ConnectR HL7

EPIC Hyperspace

-Support and Installation of Clinical Applications such as Intellispace, MagView Powerscribe, Allscripts, Hologic, Merge RIS, Muse, Fusion, Synapse, ProVation, and Terarecon

-Project Management

-Analytical troubleshooting of Applications

-Manager/Supervisor experience

-Server/Workstation implementation

-User Training

-Proactive approach, and Contributor

Key Skills

-Effective

-CIIP Certified

- 30+ years in IT, 12+ in Healthcare

McKesson Medical Imaging Clinical Applications Support

McKesson Cpacs Clinical Application Support

McKesson HRM Application Support

McKesson Paragon Application Support

GE Centricity PACS

Syngo

ConnectR HL7

EPIC Hyperspace

-Support and Installation of Clinical Applications such as Intellispace, MagView Powerscribe, Allscripts, Hologic, Merge RIS, Muse, Fusion, Synapse, ProVation, and Terarecon

-Project Management

-Analytical troubleshooting of Applications

-Manager/Supervisor experience

-Server/Workstation implementation

-User Training

-Proactive approach, and Contributor



Contact this candidate