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Customer Service Sales

Mesquite, TX
October 21, 2018

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Astrid Ortega

*** ***** *****

Mesquite, TX *****



Work well without supervision

Bilingual English/Spanish

Able to prioritize and remain focused on the essence of an issue

Excellent with customer service

Skilled at learning new concepts quickly while working well under pressure


SEAR’S Mesquite, TX

April 2014-Present Sales Associate

Manage inventory

Provide high quality customer service

Manage floor regarding customer service, maintenance and sales

Operate the cash and attendance register

Provide excellent customer service by utilizing the product knowledge

Train the Associates by communicational and demonstrational skills

Ensure the housekeeping duties like vacuuming, cleaning and decoration

Communicate with the Store Manager on any issue

Able to manage supervision of two or more associates

Answered incoming calls, answered customers’ question, provided directions and general information

Kept registers organized, clean and ready for next day

Performed faxing, filing and photocopying duties

Organized paperwork/audits

Maintained inventory organized and neat

Developed strong relationship with customers, resulted in repeated business

Handled the queries and problems of customers

Boost Mobile Dallas, TX

June 2015- January 2016 Sales Representative

Promote sales by assisting customers and offering suggestions

Ability to communicate professionally in person and by phone

Stock shelves, counters, and tables with merchandise.

Provide prompt and courteous service to all customers

Utilize product knowledge to promote sales.

Responsible for ensuring store appearance is clean and presentable at all times.

Enter register transactions accurately.

Stay informed of store policies, procedures, and promotions.


January 2016- August 2016

Beauty Consultant

Listen to clients to determine their skincare needs and suggest products that meet those needs based on your expertise, Sephora product training, and available in-store technology

Celebrate beauty with our clients and share product knowledge as appropriate

Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards

Assist in other areas of the store if requested/necessary, such as the cash wrap and the beauty studio

Ensure continued product training plans are met so you remain an expert in beauty trends, application, and special events within the store

Provide client touch-ups, skin consultations, and makeovers as required

Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative

Hooters of Garland

May 2017- June 2018


Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Appropriately suggested additional items to customers to increase restaurant sales Promptly served all food courses and alcoholic beverages to guest

Delivered exceptional, friendly and fast service

Answered questions about menu selections and made recommendations when requested

Bartender trainee

Entertains Guests in a Fun Way

Makes Special Occasions Memorable

Team Player

Promotional Representation

Community Outreach & Events Participation

Sales Generation, including Promotional Items & Merchandise

Team Communication

Performs assigned tasks

Continuous development of food & beverage product knowledge

The Clubs of Prestonwood

June 2018- Present

Beverage Cart/ Server

Stocking cart with food, ice and transactions tickets

Daily banking of cart transactions

follow the rules of golf etiquette when approaching groups

A working knowledge of bar related beverages, spirits, mixed and specialty drinks, wine and beer

Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience

Technical Skill:

Proficient in Microsoft Word, Excel, PowerPoint and Spreadsheet

Organizational abilities


East Field College

August 2015- Present

Mesquite, TX

Mesquite High School

Graduating May 2016

Mesquite, TX

Tyler Junior College

August 2016-May2017

Texas career institute

July 2018-Present

Richland College

August 2018-Present


Jessica Liera 469-***-****


Freddie Vasquez


Manager at hooters

Chelsi Simmons



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