Astrid Ortega
Mesquite, TX *****
ac7f70@r.postjobfree.com
QUALIFICATIONS:
Work well without supervision
Bilingual English/Spanish
Able to prioritize and remain focused on the essence of an issue
Excellent with customer service
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
SEAR’S Mesquite, TX
April 2014-Present Sales Associate
Manage inventory
Provide high quality customer service
Manage floor regarding customer service, maintenance and sales
Operate the cash and attendance register
Provide excellent customer service by utilizing the product knowledge
Train the Associates by communicational and demonstrational skills
Ensure the housekeeping duties like vacuuming, cleaning and decoration
Communicate with the Store Manager on any issue
Able to manage supervision of two or more associates
Answered incoming calls, answered customers’ question, provided directions and general information
Kept registers organized, clean and ready for next day
Performed faxing, filing and photocopying duties
Organized paperwork/audits
Maintained inventory organized and neat
Developed strong relationship with customers, resulted in repeated business
Handled the queries and problems of customers
Boost Mobile Dallas, TX
June 2015- January 2016 Sales Representative
Promote sales by assisting customers and offering suggestions
Ability to communicate professionally in person and by phone
Stock shelves, counters, and tables with merchandise.
Provide prompt and courteous service to all customers
Utilize product knowledge to promote sales.
Responsible for ensuring store appearance is clean and presentable at all times.
Enter register transactions accurately.
Stay informed of store policies, procedures, and promotions.
Sephora
January 2016- August 2016
Beauty Consultant
Listen to clients to determine their skincare needs and suggest products that meet those needs based on your expertise, Sephora product training, and available in-store technology
Celebrate beauty with our clients and share product knowledge as appropriate
Participate in operations activities such as: inventory control, loss prevention programs to reduce shortage, compliance with sampling policies and procedures, and maintaining store cleanliness standards
Assist in other areas of the store if requested/necessary, such as the cash wrap and the beauty studio
Ensure continued product training plans are met so you remain an expert in beauty trends, application, and special events within the store
Provide client touch-ups, skin consultations, and makeovers as required
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative
Hooters of Garland
May 2017- June 2018
Server
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales Promptly served all food courses and alcoholic beverages to guest
Delivered exceptional, friendly and fast service
Answered questions about menu selections and made recommendations when requested
Bartender trainee
Entertains Guests in a Fun Way
Makes Special Occasions Memorable
Team Player
Promotional Representation
Community Outreach & Events Participation
Sales Generation, including Promotional Items & Merchandise
Team Communication
Performs assigned tasks
Continuous development of food & beverage product knowledge
The Clubs of Prestonwood
June 2018- Present
Beverage Cart/ Server
Stocking cart with food, ice and transactions tickets
Daily banking of cart transactions
follow the rules of golf etiquette when approaching groups
A working knowledge of bar related beverages, spirits, mixed and specialty drinks, wine and beer
Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience
Technical Skill:
Proficient in Microsoft Word, Excel, PowerPoint and Spreadsheet
Organizational abilities
EDUCATION:
East Field College
August 2015- Present
Mesquite, TX
Mesquite High School
Graduating May 2016
Mesquite, TX
Tyler Junior College
August 2016-May2017
Texas career institute
July 2018-Present
Richland College
August 2018-Present
REFERENCE:
Jessica Liera 469-***-****
Co-Worker
Freddie Vasquez
Manager at hooters
Chelsi Simmons
Co-Worker