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Sales Representative Customer Service

Newington, CT
October 20, 2018

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Terry A. Dodd

Mobile Phone: 909-***-****


** ****** *****

Rockyhill CT 06067

Career Objective

To obtain employment using the knowledge and skills acquired over the last 31 years. To continue to advance within my field, while meeting and exceeding company expectations.

Employment History

Inside Sales Specialist- Steven Engineering (May 2017- Present) Field Sales Engineer- Steven Engineering (May 2015- April 2017) Inside Sales Representative - B&K Electric Wholesale (October 2009 to March 2015)


Providing excellent customer service, product information and sales, maintaining inventory, vast knowledge of product lines, intensive interaction with current and prospective customer base, expanding clientele, supervising staff as needed. Achievements

3 Million Dollar Club Award (1998, 1999, 2000) Inside Salesman of the Year (2010, 2011)

Branch Manager- B&K Electric Wholesale (January 2005- October 2009) Responsibilities

Overseeing staff, Responsibility for overall store productivity, responsibility for reaching preset monthly and annual company goals, maintaining customer relationships, responsibility for staff payroll and performance reviews, maintaining ample and accurate product inventory, maintaining constant communication with staff and superiors. Assistant Manager/ Inside Sales Representative - B&K Electric Wholesale- Santa Fe Springs (June 1992 to December 2005)


Assisting in manager duties and responsibilities, overseeing staff, providing exceptional customer service, maintaining productive customer and client relationships, taking on duties and responsibilities when manager was out of office, providing accurate product and service information to prospective clients and vendors. Counter Sales Representative - B&K Electric Wholesale- City Of industry (June 1990 to June 1992)


Providing customer service, product knowledge, maintaining sales office and product displays, merchandising product, achieving monthly and annual sales goals, assisting in product inventory, ability to work independently as well as a team. Driver/Counter Sales Representative - B&K Electric Wholesale- Irwindale

(December 1987 to June 1990)


Performing routine product deliveries, receiving and stocking materials, maintaining warehouse, maintaining customer and client relationships, shipping and packing product and acquiring product knowledge


Phoenix Contact Training Certification 2017

Pepperl Fuchs Sensor Training Certification 2017

Schneider Control School Certification 2017

Switch gear/Panel boards Certification Siemens Compass Training, 2011 General Lighting/ Energy Saving Certification Columbia Lighting, 2010 Industrial Control Certification Allen Bradley Control School, 1992 High School Diploma Azusa Highschool, 1982

Further Skills

● Microsoft (word, excel, outlook, PowerPoint), Allen Bradley SAP, Siemens compass, eclipse system,

● Always looking to create new and unique ways to expand and improve business. Open to positive changes to attract and/or maintain clientele.

● Worked extensively with MRO/OEM and panel builders, as well as contractors.

● Multi tasking, and seeking opportunities to ensure that all store and staff goals are

● met.

● Maintaining positive peer relationships, working together to meet store goals,

● encouraging and recognizing team member achievements.

● Professional Development

● Allen Bradley Industrial Controls - November 1995, Allen Bradley

● Lighting/Energy Saving - December 2010, Columbia Lighting

● Switch Gear/ Panel-boards - August 2011, Siemens Compass Training

● References

● Craig Carty

● Former Manager- B&K Electric Wholesale 909-***-****

● David Schwartz

● Former Manager- B&K Electric Wholesale 626-***-****

● Michael Morales Personal Reference 860-***-****

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