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Pharmacy Technician Customer Service

South Windsor, CT
October 20, 2018

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*** **** ****, *********, ** Cell: 860-***-****


Aspiring to move into the healthcare field with a medical and business background. Self-motivated, flexible and detailed-oriented with a proven record of successful accomplishments working as an individual and team member. Qualifications consist of fine organization, problem solving, customer service, and proficient interpersonal skills to effectively interact with patients. A positive role model that is able to adapt quickly to change and can work successfully with customers, management, and team members. Strong ability to work through challenging situations with a calm demeanor to meet organization and individual goals. Excellent computer technology and communication skills including insurance and data entry.


Goodwin College, East Hartford CT May 2018-Graduated August 2018

Certificate Phlebotomy and Lab Services Program

Practice in obtaining vital signs, performing EKG’s/ECG’s, glucose, hemoglobin, blood typing, HCG/pregnancy & urinalysis, capillary samples, centrifuge processing and ABG simulation

Performed over 100 live blood draws within the last 6 months

Springfield Central High School, Springfield MA Graduated 2010

High School Diploma


NHA Certified Phlebotomy Technician CPT# K9X4T6A2

Pharmacy Technician License # PTN.0019993 expires March 2019

BLS-CPR/American Heart Association #186*********


LabCorp, Berlin Turnpike, Newington, CT

Provided patients with a welcome approach and demeanor which helped with establishing a trusting atmosphere

Administered bio metric measurements including blood samples

Maintained cleanliness of patients’ rooms according to OSHA standards

Performed daily sanitizing of blood draw station

Shadowed and observed drug screening and centrifuging

Performed successful unassisted venipunctures; forty straight needle and ten butterfly sticks


CVS Pharmacy, South Windsor CT August 2014-Present

Pharmacy Technician

Properly identifying patients by name, date of birth and address following HIPAA guidelines

Handle orders for medical prescriptions through incoming calls from patients

Adhere to and carefully prepare customers’ prescriptions according to the Pharmacy Board of Health standards, OSHA Regulations and CVS standards

Successfully perform all levels of work in a timely manner meeting deadlines on a daily basis

Deal with a variety of patients and patient complaints with compassion and resolution

Perform front desk transactions while greeting customers and helping with their purchases

Work with a number of insurance companies for verification resulting in approval or denials of coverage for certain medications and eligibility

CVS Pharmacy, Springfield, MA March 2011- August 2014

Cashier promoted to Supervisor

Efficiently handled all levels of monetary transactions

Completed daily logs for cash deposits, outside vendor transactions as needed

Assisted customers with questions and locating store merchandise

Stocked shelves and re-ordered supplies when needed

Processed damaged items including return to appropriate warehouse

Responsible for opening and closing store while adhering to company standards

Managed a team of two to four employees per shift

Provided daily huddles with team, communicated customer feedback, worked on building communication and follow-up to provide quality customer care


CVS Pharmacy, Springfield, MA 2011

Awarded Employee of the month

Made Dean's list at Goodwin College for the summer of 2018 semester

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