Torrey B. McLean, CSM
Westerville, OH 43081 E:email@example.com
Versatile software and engineering manager with more than 20 years' experience supporting technology infrastructure to meet design standards and product goals. Expertise leading continuous process improvements, developing automated initiatives to increase productivity and profitability. Intuitive leader with acute business acumen and expertise in building and leading high-performance teams to drive transformational change, innovate, and create value. Articulate communicator, adept at cultivating excellent long-term relationships with clients, colleagues, and executive leadership, maintaining ongoing interactions and facilitating solutions to address concerns.
Training & Development
Certified Scrum Master
8/2017 – Present Service JG Power Inc Brighton MI
Assisted in the completion of DC Power projects, including primary and secondary power cabling, battery installation and ancillary cabling. These projects were primarily in customer data centers. Assist leadership and staff with IT issues, particularly laptop, software and security devices/systems.
6/2012 – 5/2017 Technical Manager Charter Communications/Time Warner Cable, Herndon VA
Managed OSS development teams responsible for the maintenance, configuration, and enhancements of Inventory Management software (Granite, ESD), Workflow System (CW/Ericsson EXPO), and IP Address Management software (IPMT, Address Commander). Coordinated team activities in the delivery of enhancements to the platforms to support Operational and Commercial projects/products. Worked with other OSS teams (Architecture, Fault Management, Performance Management, and Event Ticketing) to deliver consolidated solutions for OSS customers. Worked with other TWC groups (Commercial, Engineering, Program Management, Business Analysts) to ensure delivery of quality solutions that meet the needs of the business in the most efficient and effective manner possible. Responsible for new server creation and turn up leveraging VMware and Red Hat Linux. Managed Vendors and budgets for software and contract resources. Created and participated in RFP requests to vendors, suppliers, and consulting firms for software and staffing solutions. Provide guidance and mentoring to direct employees and others within the organization and assist as needed for the fulfillment of all team projects. This includes creating and conducting training as well as conduct end user and developer documentation on a variety of topics within the telecommunications field.
1/2011 – 6/2012 Senior Systems Engineer Time Warner Cable, Herndon VA
Performed and provided database support for the TWC implementation of Telcordia Granite Inventory software within the ATG OSS Group. This includes modifications and customizations to support Network and Commercial product sets. Responsible with the Granite Development team for the creation of Modeling Guides, Naming Standards, and to work with cross functional groups to ensure systems meet requirements to support product and integrations with other systems. This includes creation and maintenance of end user, development and integration software
3/2008 – 1/2011 Consultant EMC Consulting/BusinessEdge Solutions
Responsible for analysis of the client’s implementation of Telcordia’s Granite Software. Provided the client with best practices recommendations for use in the organization. Implemented solutions; created the standard modeling documentation for the user community, and assisted with the creation of training classes, documentation and conducted said training for system uses and developers. This included working with a standards committee, regional operations personnel, National network personnel, and database management teams.
8/2004 – 3/2008 Director of Operations OH/PA Energy Products and Services, MI & OH
Responsible for Ohio/Pennsylvania Region. Handled individual project lifecycles. Worked directly with customers to detail the specifications within the scope of work, manage asset/materials and personnel required for successful project completions. Managed PM and technical staff for regional milestones and customer satisfaction. Directly responsible for MCPA and E911 projects for all wireless customers. Provided company wide training for T1 & DS3 testing, LMU installations, training on Anritsu test gear and introduction to Telephony this included OJT for junior technical staff.
8/2000 - 7/2004 Network Engineer IV ATX Communications/Corecomm, PA/OH/VA
Created, tracked, engineered, and oversaw Network Services Projects for switch sites, collocation facilities, and MDU's. Created necessary Engineering Diagrams and Documentation as required by project. Assisted technicians in the physical implementation of projects including equipment and rack installations, signal, network and power cabling. Responsible for Beta testing of new equipment and initial rollouts of newly developed products. Provided estimates of Capital Expenses for projects. Worked with other departments and external vendors for RFP responses and RFP’s generated by myself or other engineers and implementation of solutions and final documentation. Managed and maintained Engineering Database (Xpercom), to include Network builds through CPE.
7/1999 - 8/2000 Planning Engineer III UUNET, a Worldcom Company, Hilliard OH
Opened and tracked orders for Legacy MCI Worldcom Advanced Networks Infrastructure. Interfaced with Network Design Team and Capacity Planning for design of Backbone, 800 and FGB service. Coordinated hardware installation and testing w/ Field Engineers. Provisioned and ordered circuit connections from DS0 to OCN levels, including ASR’s for FGB service. Provided escalation points for any issues arising in course of Order Lifespan. Work with internal departments, LEC’s and IXC’s for trouble resolution during installation and testing processes. Tracked and coordinated Network Integration projects including Peer Interconnections and Collocations. Assisted in the Training of fellow employees via one on one OJT or Classroom instruction.
8/1991 - 8/1997 Specialist (E4), 31F-Network Switching Systems Opr CTARNG
Programmed and maintained digital voice/data communications switchboard. Performed diagnostic support tests for subscribers through switchboard network. Completed equipment maintenance including circuit card assembly, junction terminal box, wiring and replacement parts. As SEN Team Chief responsible to establish and supervise work details, work plans and training plans. Assisted Operations Chief in Network design and rollout from ARN to SEN areas.
Education University Of CT, Storrs BA 12/1994
Norwich University, MA 6/2017
Associations’ Scrum Alliance - Present
American Legion 1996-present
USA Hockey 2001-Present