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Desktop Support Technician

Portland, OR
October 17, 2018

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Hm 458-***-****

*** **** ******

Springfield, OR

William Thompson


*/** ** ******* ******** Network Solutions Eugene, OR

Project Manager

Enterprise Implementations: Directed regional rollouts of new software and systems for clients including UBS and US Bank.

Create bids for various companies for potential work

Take care of all company assets and financial obligations.

Ensured products met or exceeded client expectations.

Create work orders, scope, and necessary tools for each job for 6 Filed Engineers.

Run CAT 5/6 Cable. Install and configure POS equipment such as cash wraps, hand scanners, signature capture pads, MFP’s.

10/13 – 12/13 F2Onsite Springfield, OR

Computer Technician

Migrate laptop and desktop workstations from Windows XP to Windows 7

Create a base Ghost Image for Leveno ThinkPad 410/420

Create a base Ghost Image for HP Elite 8440 p laptops

Back-up End users data

Install the new Windows 7 Operating system

Configuration of VPN and proprietary sofware

Install and configure all software

Restore End Users data

07/07 – 5/12 Symantec Corp. Springfield, OR

Remote Product Specialist

Support Symantec Antivirus Corporate Edition 10.x, Symantec Endpoint Protection 11.0 and Symantec Scan Engine 5.x

Maintain working relationships and Primary Contact with 6 Global companies including Corning, UPS, CBS, and others.

Configuration of servers 2000, 2003 and 2008 Servers

Install and configure 2005, 2008 SQL servers

Maintain ESXI Server Using VMware 4.6/5.0

Proactively manage, maintain customer work orders to insure their timely resolution

Prioritize and provide status updates,

Root-cause analysis

Escalate issues for product defect and discern if the issue is enhancement or product defect

24x7 on call support according to SLA

01/07– 07/07 Private Contractor Eugene, OR


Back up data, install new workstations for Senator Wyden office

Install Windows 2003 Server in 3 Bridgestone Tire locations for Insight

Lead Technician for Bluecurrent / UBS rollout (Supervised 6 Techs)

Secure Server Cabinet Survey for CompuCom / Wells Fargo Bank

03/06 – 12/06 Eastman Kodak White City, OR

Technical Support Analyst

Install Windows XP Professional on laptops and workstations

Trouble shoot network connectivity and printer problems

Desktop support for 350 workstations

Create/maintain Print server account and print queues.

Maintain, setup, configure HP network printers, MFP’s and plotters.

6/04 – 10/04 Fujitsu Transaction Solutions Eugene, OR

Network Engineer

Network Technician, virus removal for Microwing Inc

Lead Floor Technician for Hewlett Packard/Smith Barney network roll-out

Represented Dell computers for installation, warranty and upgrades with Windows XP Professional, Work with many POS sites

03/02 – 06/04 Optimal Robotics Montreal, Canada

Field Service Technician

Install and support hardware/software components with Windows NT, Windows 2000 Professional on POS systems

Maintain warehouse and inventory

Prepare weekly, monthly mileage and expense reports

3/02 Moss Adams LLP. Eugene, OR

Network Administrator Assistant

Assume Network Administrator duties in Administrators absence

Assist in configuration and installation of routers and switches

Create and implement user accounts and policies with Novell and Microsoft System

02/01 – 09/01 PSC Inc. Eugene, OR

PC / Network Technician

Desktop support for 300+ users

Trouble shoot, upgrade and repair workstations and peripherals

Detect network problems, install network printer, monitor system tape backups

1999 - 2001 Lane Community College Eugene, OR

A.S. Computer Networking

1990 - 1991 Rogue Community College Grants Pass, OR


CompTia A+ Service Technician

Microsoft MCP Windows 2000 Professional

IBM Business Partner

Basic Warranty

Administrator Warranty

X- Series Server




Dell Foundation 2013 Desktops 3114




Oki Fax

Oki Mono MPF

Computer Experience


Microsoft Office ’97, 2000, XP,2007

oAccess, Excel, Power Point, Outlook, Outlook Express and Internet Explorer

Microsoft Share Point 2007

Anti Virus from Symantec, McAfee, Panda, AVG, and others

GroupWise, Clientele, Reflection,

Lotus Word Pro, Approach, 1-2-3 and Organizer

Corel Word Pro, Quattro Pro

Auto CAD 14

Photo Shop

Quick Books Pro ’99 – 2002

Time Keeper

Arconis, Symantec ghost drive imaging

Lotus Notes


Allied Tellison, Telequip, Cisco routers and switches

IBM, Epson, Lexmark, Axiohm and HP network printers / plotters and MFP’s

Touch screen monitors

Deibold, Delaru bill dispensers / acceptors

Lorex, USB cameras

Telequip, Seoul coin dispensers

Digi and Edgeport boxes

Symbol and PSC hand scanners

NCR, PSC, Magellan Scanner Scales

Sensormatic, EFT, SEM, Mini Card readers

Network Flukes and PBX toners

Many More devices

Set up Scanners configure scan settings

Microsoft Operating Systems



Windows 2000 Enterprise / Exchange

Windows 2000 Professional

Windows 2003 Enterprise DC

Windows XP Home / Professional

Windows 2008 Core, Standard, Enterprise

Windows Vista

Microsoft SQL 2005, 2008

Windows 7/10

Mac OS X 10.4 Tiger

Mac OS X 10.5 Leopard

Mac OS X 10.6 Snow Leopard

Red Hat 7.0

Linux Mint 12 Lisa

Novell 5.0, 6.0

Daily use of VMware Workstation 6.x

Using 4 gigs of RAM I have the following running

Windows XP workstation

Windows 2003 server with SQL 2005

Windows 7 workstation

Windows 2000 server

Windows 2008 Server

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