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Pharmacy Customer Service

Glendale, AZ
October 17, 2018

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Thomas Engle Frontz

***** * ******* **. *** City West, AZ 85375 928-***-****

Registered Pharmacist

Dedicated pharmacist with 20+ years of consistent achievement providing expertise in community and hospital environments, including veterinary and government agency pharmacies. Experience negotiating and managing contracts with long-term care and assisted living centers. History of increasing business and acquiring new clients. Reputation for implementing procedures that optimally influence quality of care. Strong knowledge of current pharmacy information systems and equipment. Excellent written and interpersonal communication abilities built through a history of engaging positively with diverse groups of people.

Pharmacy Management

Employee Leadership

Business Development

Compounded Medication

Drug Therapy Management

Pharmacy Software Systems

Veterinary Medications

Process Improvements

Conducting Audits


Empire Pharmacy Consultants, Phoenix, AZ Aug 2018 – Present


Perform multifaceted responsibilities utilizing breadth of pharmacy experience in a variety of settings.

Accurately enter new patient profiles and prescriptions into medication input software system.

Serve as an intermediary between patients and doctors, contacting offices by phone, fax, and email.

Roadrunner Pharmacy, Phoenix, AZ Oct 2016 – Aug 2018


Authenticated veterinary clients’ pet prescriptions, ensuring adherence with proper standards.

Ensured avoidance and prevention of drug, allergy, and species interactions and therapeutic duplications.

Managed quality assurance for compounding activities completed by pharmacy technicians.

Evaluated clients’ laboratory values on a routine basis to verify the appropriate selection and dosage.

Select Achievements

Directed 6 employees in the Custom Capsule team in achieving goals for inventory and production metrics.

Enabled highest level of care for clients and their families by implementing evidence-based practices.

U.S. Indian Health Services, Chinle, AZ Oct 2008 – Nov 2015

Clinical Pharmacist

Delivered consistently friendly, professional service at prescription drop-off and pick-up counters.

Accurately dispensed medication by coordinating with pharmacists and using medication input software.

Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.

Operated Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Managed pharmacy files, patient profiles, charge system files, and poison or controlled drug registries.

Conducted comprehensive drug utilization reviews, drug interventions, and therapy management.

Select Achievements

Collaborated with pharmacy staff to increase efficiency of operations and minimize wait times.

Facilitated bi-annual chart reviews at assisted living facilities (ALF) as a consulting pharmacist.

Increased patient engagement by implementing extra counseling and performing follow-up calls.

Served as an inpatient pharmacist, overseeing technicians and recommending dosage to doctors.

Negotiated contracts with long-term care and assisted living centers, including Chinle Valley School,

Toyei Industries, Chinle ECF, and assumed personal responsibility for managing those accounts.

Dependable Staffing Services, Phoenix, AZ Dec 2007 – Aug 2008

Pharmacist, Consultant

Communicated directly with doctors’ offices through telephone calls, fax, and email correspondence.

Managed drop-off and pick-up counters, informing patients about medications and answering questions.

Demonstrated efficiency through processing and dispensing written, oral, and electronic prescriptions.

Select Contributions

Established a positive, professional working environment for customers and members of the pharmacy.

Supervised the preparation and distribution of drugs, ensuring safe, efficient care for all patients.

CVS, Flagstaff, AZ Jan 2007 – Dec 2007

Pharmacy Manager

Increased satisfaction and pharmacy loyalty by establishing clear and effective customer service policies.

Maintained proper inventory levels, rotated stock, and quickly complied with prescription drug recalls.

Select Contributions

Built a qualified team by evaluating employees and finalizing hiring in accordance with corporate goals.

Successfully increased business and supported improved health, safety, and happiness of existing customers.

Rite Aid 2006


Increased business 10% by proactively seeking to bring in new accounts, including Copper Canyon Academy in Rimrock Arizona, and Kachina Point assisted living in Sedona, Arizona.


Bachelor of Science in Pharmacy

Philadelphia College of Pharmacy and Sciences

Community Pharmacy Management

Studying for Board Certification in Behavioral Health and Psychiatry


Arizona Pharmacy Association Member

Kappa Psi Pharmaceutical Fraternity

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